Thu.Feb 08, 2024

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Creating a Consistent Global Customer Experience

The Global Small Business Blog

©iStock/Stock photo and footage Building a global company is easier, but also more nuanced and complex, than ever before. In the past, companies could limit expansion in a more controlled fashion to just one market at a time. In the digital age, global growth is far more continuous and incremental in nature. But with this new approach comes risk: If your customers in one market receive less value than those in another, they perceive your offering differently.

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How Cloud Management Can Benefit IT Staffing

V-Soft Consulting

IT staffing has become a critical component of organizational success. The industry has been booming and has a great future ahead. However, managing IT infrastructure can be challenging, especially for businesses with limited IT resources. Therefore, cloud computing has emerged as a significant change for organizations seeking to streamline their IT operations and reduce costs.

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The history of climate change

IBM Services

Tackling global climate change and tracking greenhouse gas emissions has become an all-hands-on-deck endeavor. The World Bank recently launched an initiative, in collaboration with NASA and the European Space Agency, to collect and organize satellite-based measurements of concentrations of greenhouse gases in the atmosphere. 1 Back on Earth’s surface, companies around the world are also tracking greenhouse gas emissions —the ones produced by their businesses and value chains.

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Composable vs. Headless – The Ultimate Commerce Battle Royale?

Perficient Digital Transformation

The Celtics vs. The Lakers, Boston Red Sox vs. New York Yankees, Frazier vs. Ali. I think all of us have our favorite epic rivalries that stick with us. But what makes rivalries so engaging? Some say it’s the bragging rights, some say it’s the passion, and others say it’s because rivalries tend to bring out the best in each competitor. I tend to lean towards all the above as being the catalyst for why we find them so engaging.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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Creating exceptional employee experiences

IBM Services

As the line between employees’ personal and professional lives becomes more blurred than ever, employees expect a more flexible and empathetic workplace that takes their full selves into account. This shift in employee expectation is happening in a challenging environment of rapid technological advancements, widening skills gaps and unpredictable socioeconomic issues.

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Broadcom’s Acquisition of VMware Sparks Unprecedented Chaos in the Virtualization World | Blog

Everest Group

Broadcom’s staggering US$61 billion acquisition of VMware in January marked one of the largest technology deals ever. Broadcom’s reputation for radical cost-cutting and focus on short-term shareholder value following acquisitions has raised concerns about VMware’s future direction. Read on for recommendations for enterprises, service providers, and competitors to deal with the aftermath of the acquisition of VMware.

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2024 Global Workforce Trends: Discover the Emerging Developments Shaping the World of Work this Year

Globalization Partners

As the gears of the first business quarter start turning ever faster, keeping a finger on the pulse of global workforce trends will be key for companies seeking to navigate this year’s terrain. Our latest eBook draws from our global survey of 8,000 professionals to uncover the leading trends that are likely to shape the workforce this year.

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Talent Sourcing Secrets for Competitive Businesses: Recruitment Outsourcing

NoonDalton

In a hyper-competitive business environment, success often hinges on a company’s ability to attract, retain, and leverage top-tier talent. Skilled and innovative employees drive growth, productivity, and ultimately, profitability. In this cutthroat landscape, where every advantage counts, talent sourcing emerges as a linchpin strategy for businesses striving to stay ahead.

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Accelerating Innovation: Perficient’s Electrifying Partnership with Collegiate Automotive Teams

Perficient Digital Transformation

In the fast-paced world of automotive innovation, Perficient is leading the charge in helping shape the next generation of automotive leaders with its Electrifying the Future of Automotive Program. This year, we have expanded our program to support 13 Formula SAE and Formula Student teams from renowned universities across the United States, Mexico, and Germany.

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Highest Minimum Wage in the US: Breaking Down the Numbers

Global Expansion

Minimum wage adjustments at the federal & state levels Minimum wage regulations are intricate and continually changing. If your organization has staff in numerous locations, keeping up with these changes might be difficult. While some states are implementing yearly increases to reach $15 per hour eventually, others continue to stick to the federal minimum.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Sitecore database post upgrade steps

Perficient Digital Transformation

In the first part of this 3 part blog series, we did a deep dive in to the prerequisites required for upgrading Sitecore databases from 9.3.0 to 10.3.1 and steps needed to prepare for it. In the second part, we went over the steps that need to be performed to do the actual upgrade of databases. To conclude this series, we will take a look at steps that need to be executed after we have upgraded our Sitecore databases and code base to 10.3.1 Post Upgrade Steps Go to [link] and execute the steps

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Is an Offshore Development Center Your Key to Global Success?

Zinnov

In an increasingly complex and competitive market environment, leaders are plagued by three key considerations to stay ahead: optimizing revenue and costs, driving innovation, and ensuring business continuity. While these are not new business challenges, the need for speed in solving them is more crucial than before. Interestingly, the solution lies in leveraging Offshore Development Center (ODC).

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From Mainframe to Modern: How to Navigate legacy OMS Technology Transformations

Perficient Digital Transformation

In the whirlwind world of commerce, staying one step ahead is the name of the game. But there are still many brands that are straddling old-school mainframe tech. It’s like trying to run a marathon in flip-flops! Upgrading to the latest tech architecture can feel like a giant leap, but the agility and business outcomes it yields are worth it. Let’s dive into how we can make this jump with as few hiccups as possible, focusing on three major points and sharing some real-life stories al

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Call Center Technology Needs A Platform Approach | Blog

Everest Group

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is now a proliferation of technology channels that create more complexity for the customer and the company. Whether companies recognize it or not, in making these investments, they have assembled a digital platform operations model where the technology and the people in call center operations have bec

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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

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Rethinking Customer Portals with XM Cloud

Perficient Digital Transformation

Customer Portals are inherently different from public facing websites. They serve as private, secure gateways for users to access personalized information, interact with sensitive data, and perform specific tasks tailored to their needs, such as account management, order tracking and other customer self service functions. These features are inherently custom, requiring integration into backend systems using a variety of API’s and patterns.

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Chaired a panel discussion on Sustainable Sourcing

Neo Group

Hemant Puthli chaired a panel discussion on sustainable sourcing symposium held on January 31, 2024 in London #

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Guide: Creating an AI-powered web app

Perficient Digital Transformation

Guide: Creating an AI-powered web app In today’s digital age, the fusion of AI and app development empowers even beginners to craft innovative solutions with minimal coding. If you’re fascinated by the prospects of integrating AI into applications and unsure where to start, you’re in the right place. This guide will walk you through creating a simple app using Streamlit for the web interface and OpenAI to add intelligence.

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Revolutionizing Customer Service: How Social Media is Transforming Call Center Operations.

Go4Customer

Ever wondered how social media is turning the tables on traditional customer service? In a world where digital dynamics shape our every interaction, the fusion of social media and call center operations has sparked a revolution in customer service. Picture this: a landscape where tweets, posts, and messages become the new customer service hotline. Is your business riding the wave of this transformative journey?

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Celebrating Six Years of Excellence: EHI

Perficient Digital Transformation

On Wednesday, January 25, 2024, the EHI team at the Chennai office gathered for a special celebration marking the remarkable six-year journey of the project. Team members from various cities joined virtually, adding a sense of unity to the festivities. The leadership team seized the occasion to surprise the hardworking team with individual awards, recognizing their dedication and achievements.

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‘Agile Sourcing’ at GSA UK 2024

Neo Group

#post_excerptNeo Group's Hemant Puthli, Principal Partner presents his key note on 'Agile Sourcing' at GSA UK 2024 held in London, UK.

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The history of renewable energy

IBM Services

Renewable energy is critical to combatting climate change and global warming. The use of clean energy and renewable energy resources—such as solar, wind and hydropower—originates in early human history; how the world has harnessed power from these resources to meet its energy needs has evolved over time. Here’s a quick look at how different forms of renewable power generation evolved to diversify the global energy sector and the world’s energy supply.

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The Power Of Objects In JavaScript: Part 2

Perficient Digital Transformation

Jump into the fascinating world of JavaScript objects with us! We’re going to explore cool methods and tricks that can make your coding skills even better. If you’re new to objects in JavaScript, no stress! Our guide, ” The Power of Objects in Javascript: Part 1″ is there to help. It breaks down both the basics and some advanced stuff, so check out the blog for a smooth journey into understanding how objects work in JavaScript.

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HR’s Complete 2025 Calendar of Important Dates

HR leaders can use this calendar from Paycor to track important HR and payroll tax dates. The 2025 calendar includes: Tax filing dates Federal reporting deadlines Bank holidays Links to relevant tax forms …and more! Get your 2025 HR calendar today!

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The history of ESG: A journey towards sustainable investing

IBM Services

The term ESG, or environmental, social and governance , is well-known in the investor community. It refers to a set of metrics used to measure an organization’s environmental and social impact and has become increasingly important in investment decision-making over the years. But while the term ESG was first coined in 2004 by the United Nations Global Compact, the concept has been around for much longer.

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Customer-Centric Product Development

Capgemini

Customer-Centric Product Development Leveraging Digital Continuity in F&B Michael Benko 12 Dec 2023 Facebook Twitter Linkedin Learn about Customer-Centric Product Development and Digital Continuity, and how these can drive success in the food and beverage (F&B) industry. In the fast-paced and highly competitive Food and Beverage (F&B) industry, staying ahead of the curve requires more than just innovative recipes and efficient production processes.