Everest Group

NOVEMBER 11, 2024

The growing trend of multinationals setting up global capability centers (GCCs) to insource technology services may seem to be a negative for Indian IT companies, but they are turning this to their benefit. Traditional Indian outsourcing giants, that have thrived on providing IT services to clients in developed markets, are now increasingly entering into business partnerships with MNCs to work with the local GCCs, helping them offset the revenue impact.

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Collaborations Outsourcing Marketing Service 52

Paysquare

NOVEMBER 11, 2024

Introduction Healthcare is one of the most important aspects of society and has a unique structure and processes as well. For better care delivery, a vast range of roles and responsibilities from physicians and nurses to IT specialists and admin officers are present in healthcare organizations. However, the challenges do not end here, with irregular hours of adjustments, shift patterns or overtime, and various regulations to observe amidst the complex nature of the healthcare industry.

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Payroll Healthcare Efficiency Service 52

NoonDalton

NOVEMBER 11, 2024

Customer service is the beating heart of any successful business. Yet, how often do businesses inadvertently frustrate their customers with long hold times, endless loops of automated responses, or the dreaded monotony of hold music? If you’ve ever experienced the anguish of waiting endlessly for a representative, you’re not alone—and neither are your customers.

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Customer Service Customer Support Efficiency Automation 52

Everest Group

NOVEMBER 11, 2024

Major Indian IT companies are optimistic about FY25 revenue growth, with increased hiring and revised forecasts. However, Q3 may present challenges due to seasonal factors and rising wage costs impacting margins.

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Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

Blue Ocean

NOVEMBER 11, 2024

When a global IT corporation sought to modernize their customer service operations, we transformed potential revenue loss into strategic advantage. Through smart automation and people-first business process optimization, Blue Ocean achieved $25,000 in quarterly savings while reducing manual processing time by 22 hours per month. The Client A Multinational IT & Networking Technology Corporation This company has been our client for more than 10 years.

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Out-Tasking Automation Order Management Time Savings 59

Everest Group

NOVEMBER 11, 2024

Tata Consultancy, India’s biggest IT services company and historically referred to as the crown jewel of the Tata Group, finds itself reporting quarterly earnings on the day Ratan Tata, embodiment of the group, died. “From discretionary demand point of view, the size and shape of that discretionary spend (itself) is changing,” Yugal Joshi, a partner at Everest Group, a research and advisory company, said in a recent interview with Forbes India.

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Everest Group

NOVEMBER 11, 2024

Two big shifts are under way in the world of software development. Since the launch of ChatGPT in 2022, bosses have been falling over themselves to try to find ways to use generative AI (gen AI). Most efforts have yielded little, but one exception is programming. Surveys suggest that developers around the world find generative AI so useful that already about two-fifths of them use it.

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Perficient Digital Transformation

NOVEMBER 11, 2024

Join us at the Agentforce World Tour Atlanta to be a part of the latest AI innovations from Dreamforce 2024. Engage in sessions and demos to gain hands-on experience and create customized agents tailored to your business needs. This major innovation from Dreamforce is now live in Atlanta. Event Details: Date: Wednesday, December 18 Time: 9:00 a.m. – 5:00 p.m.

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Everest Group

NOVEMBER 11, 2024

Distant cousins to IT firms or not, global capability centers (GCCs) have captured the mindshare and wallet share in many client conversations. Yugal Joshi, partner in US-based IT advisory Everest Group, said GCCs have become a reasonable demand segment for some providers; “Though most providers will not build a long-term sustainable large business from these, everyone is chasing near-term revenue uplift.

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Advisory 40

Perficient Digital Transformation

NOVEMBER 11, 2024

Join us at the Agentforce World Tour Chicago to discover what AI was meant to be—all in one day, all for free. Experience the groundbreaking AI innovations from Dreamforce, now live in Chicago. Event Details: Date: Thursday, December 19 Time: 9:00 a.m. – 5:00 p.m. ET Location: McCormick Place – Lakeside Center, 2301 S Martin Luther King Dr, Chicago, IL 60616 Registration: Register here.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

The Global Small Business Blog

NOVEMBER 11, 2024

©iStock/Cunaplus_M.Faba What's affecting me, my clients, my colleagues and other global small business owners: In respect and recognition of the contributions our veterans and their families, caregivers, and survivors have made to the cause of peace and freedom around the world, the Congress has provided (5 U.S.C. 6103(a)) that November 11 of each year shall be set aside as a legal public holiday to honor our Nation's veterans.

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AS White Global

NOVEMBER 11, 2024

This awesome team from ASW Philippines has embraced our core values as they continue to learn, improve, and work together to provide accurate data processing. Discover how they overcome challenges and build a positive working relationship with a supportive client partner. Team members: Cedrick Mariano – Data Processing Assistant Flerida Sulla – Data Processing Assistant Hercy Bautista – Data Processing Assistant Leopoldo Lanzador – Business Process Support 1.

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Insurance Company Focus Jobbing Management 98

Everest Group

NOVEMBER 11, 2024

In today’s episode, Yugal Joshi, a partner at Everest Group, a research and advisory company, talks about how the world of tech services is changing rapidly. The expectation is that what was manual and time-consuming yesterday should be codified and efficient today. Value is to be had at incrementally higher levels of abstraction and outcomes will matter much more than the tech under the hood.

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Advisory Service Research Efficiency 52

Perficient Digital Transformation

NOVEMBER 11, 2024

We are thrilled to announce that, once again, Perficient has been recognized as a top workplace in the Dallas-Fort Worth region! This honor is presented by The Dallas Morning News in collaboration with Energage and is largely based on feedback from our employees, making it even more significant. Our company culture has played a key role in earning this recognition.

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Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

Flexibility

Everest Group

NOVEMBER 11, 2024

OpenAI has raised $6.6 billion from investors like Thrive Capital and Tiger Global, but the AI company also sought assurances that investors would avoid funding five competing firms, according to a Reuters report. “OpenAI’s move could stifle innovation in the short term,” said Nitish Mittal, partner at Everest Group. “With fewer resources available, competitors might struggle to keep pace with OpenAI’s advancements.

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Mercans

NOVEMBER 11, 2024

Tax rate change for November and December 2024 The Portuguese Tributary and Customs Authority has published new withholding tax tables for the “Azores”, “Mainland” and “Madeira” regions, effective 1 November 2024 to 31 December 2024. Each region has 11 tax tables, including 4 for pensioners. The tax tables are applicable based on the employee’s personal circumstances.

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Everest Group

NOVEMBER 11, 2024

After witnessing a hazy macro environment for five straight quarters, India-centric IT services firms saw green shoots in the first quarter of this fiscal. While experts were still uncertain about the continuity of tech spending, Q2 (July to September) earnings belied the doubts of the naysayers. Peter Bendor- Samuel, chief executive of the consulting and research firm Everest Group, said that the BFSI sector is witnessing a rebound following the post-Covid slump.

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Everest Group

NOVEMBER 11, 2024

Though the just-concluded quarter missed mega deal announcements, Indian IT firms leveraged their partnerships with top clients to put up a strong show. From generating revenue from additional demands of existing clients, and restarting clients’ backlog projects to harvesting top clients, IT firms lapped up these incremental works with finesse. Echoing similar sentiments, Peter Bendor-Samuel, chief executive of consulting and research firm Everest Group, said small deal acceleration is driven by

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Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Sales

Everest Group

NOVEMBER 11, 2024

Europe was a bright spot for the Indian IT industry’s growth when its chips were down. But as North America has started gaining traction for the IT services industry, the other side of the pond has begun to show signs of softness for many of the top IT companies. Experts also say Europe is facing a decelerating economy which is unlikely to improve in the near future and hence clients are pulling back hard on discretionary spend and looking to delay large projects.

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Everest Group

NOVEMBER 11, 2024

India’s IT industry appears to be staging a recovery from a deep slowdown, driven by an increase in discretionary spending, particularly in the financial services vertical and the North America market. The optimism expressed by leading Indian IT firms is mirrored by analysts, who see an uptick in hiring and upward guidance revisions as indicators of a brighter outlook ahead.

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Research Marketing Service Banking 52

Everest Group

NOVEMBER 11, 2024

Releasing its first-ever artificial intelligence (AI) Top 50 list in 2023, Everest Group has once again focused on the groundbreaking work and exceptional business performance carried out by AI technology providers from every corner of the globe. Continue reading to discover more about the leading AI-first providers featured in the top 50 list, as determined by Everest Group’s in-depth and continuous research.

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Everest Group

NOVEMBER 11, 2024

This move comes amid speculation that OpenAI may be considering an initial public offering and as its recently appointed CFO has been actively touting the company’s strategy. OpenAI’s fresh infusion of capital can help the company to accelerate research in cutting-edge AI technologies like GPT-4 and to acquire or build larger and more powerful computing infrastructure, among other areas, according to Nitish Mittal, a partner in the technology practice of the Everest Group, a research firm.

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Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Everest Group

NOVEMBER 11, 2024

Several major Indian information technology (IT) companies have shifted wage hikes to the third quarter of FY25 to manage costs and sustain profitability amidst a sluggish demand environment. “So, if many employees leave, companies will be happy they are going,” said Yugal Joshi, leader, – technology services research at management consulting firm Everest Group.

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Information Technology Research Jobbing Marketing 40

Everest Group

NOVEMBER 11, 2024

Everest Group has announced that the industry has met its Commitment to Action (CTA) to grow impact sourcing from 350,000 FTEs to 500,000 individuals throughout the first two years of a three-year pledge. Everest Group pledged to increase the impact-sourcing workforce to 1 million by 2030. Rita N. Soni, principal analyst for Impact Sourcing and Sustainability, Everest Group, said: “The technology and tech services industries are such a source of inspiration for innovatively executing impact sour

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Impact Sourcing Sourcing Service 40

Everest Group

NOVEMBER 11, 2024

Ahead of his session at UNLEASH World in mid-October, we sat down with Sharath Hari, VP at Everest Group, to take an inside look at the what, the why, and the how of skills-first HR. A major challenge facing HR leaders right now is “how can I put the right skills in the right places so that we align with business goals and contribute meaningfully to organizational objectives”, Hari tells UNLEASH.

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Everest Group

NOVEMBER 11, 2024

Information technology companies are back on the college campus for bulk hiring with employee utilization reaching high levels; project signing, picking up, and onboarding started in a major way for the freshers who were given offer letters in the last couple of years. As a result, for the first time in the last two years, all four IT companies – Tata Consultancy Services, Cognizant, Infosys and Wipro – have shown positive net employee hiring in the September quarter.

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Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Jobbing

Everest Group

NOVEMBER 11, 2024

IT and technology services companies are eyeing to expand and double down investments into emerging/ rest of the world (RoW) markets including India, Japan, Middle East and Latin America, among other countries in 2025; as core markets like the US and Europe continue to grapple with macroeconomic uncertainties.

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Everest Group

NOVEMBER 11, 2024

Enterprises are all in on AI. They want their models to run in production environments smoothly and with as high performance as possible to obtain a high return on investment. However, even with all the advanced models available in the market, teams continue to struggle with deployment issues. Last year, Peter Bendor-Samuel, the CEO of Everest Group, estimated that 90% of the gen AI pilots started will not make it to production.

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