The Global Small Business Blog

MAY 7, 2024

©iStock/Nuthawut Somsuk No firm is an island. Proof is in this article. Collaboration, joint ventures and quasi mergers are the keystones for expansion in an ever-evolving global economic landscape. Industry giants such as Disney, Ford, and Microsoft are charging ahead with a fresh strategy for global growth amidst the ongoing challenges in commerce.

Collaborations 225

Collaborations Marketing 225

Groove Technology

MAY 7, 2024

In today’s globalized business environment, outsourcing IT functions is a strategic move for many companies looking to enhance service quality, reduce costs, and access a wider talent pool. Among the myriad of destinations for IT outsourcing, India stands out as a premier choice. This blog explores the compelling reasons why businesses around the world should consider India for their IT outsourcing needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

V-Soft Consulting

MAY 7, 2024

In this rapidly advancing technological landscape, businesses must adopt the latest technology trends to remain at the forefront of the competition. Generative Artificial Intelligence, or Generative AI, is one of the most significant revolutions that is transforming the way businesses operate and optimizing their workflows. By integrating Generative AI (Gen AI) capabilities into collaborative chatbots, virtual assistants, and other business applications, organizations can reap the benefits of in

Collaborations 105

Collaborations Efficiency 105

Amzur

MAY 7, 2024

What if your ERP could do more than manage core functionalities like financials and inventory? NetSuite, for instance, is changing the game with cutting-edge artificial intelligence (AI) capabilities. NetSuite’s AI goes beyond basic automation. It empowers businesses with intelligent features like predictive analytics, AI-powered workflows, and advanced data visualization, helping you transform raw data into actionable insights that drive strategic decision-making and optimize operations.

Out-Tasking 97

Out-Tasking Advisory Automation Analytics 97

Advertiser: Paycor

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Banking

IBM Services

MAY 7, 2024

Understanding how microservice applications works on Kubernetes is important in software development. In this article, we will discuss why observing microservice applications on Kubernetes is crucial and several metrics that you should focus on as part of your observability strategy. Why should you observe microservice health running on Kubernetes and what are the Kubernetes metrics you should monitor?

E-Commerce 77

E-Commerce Inventory Management Automation Service 77

Globalization Partners

MAY 7, 2024

We know that the future of work is global. But building global teams brings complexity as well as opportunity — especially when hiring and classifying contractors. From evolving country-specific labor laws to compensation policies, compliance regulations vary globally.

Regulations 52

Regulations 52

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

IBM Services

MAY 7, 2024

Imagine that you are a talent acquisition manager at a large corporation, and you’re struggling to find suitable candidates for a critical role. Despite posting the description on multiple job boards, the résumés received are either unqualified or uninteresting. This results in wasted valuable time and resources on manual screening, causing frustration among hiring managers.

Jobbing 60

Jobbing Design Flexibility Efficiency 60

Mattsen Kumar

MAY 7, 2024

Inbound Call Center Metrics to Measure for Better Customer Service Inbound call center employees are front liners and the flagbearers of every organization. Being the first person of contact, they need to be informed, well-versed and accurate at all moments. It is indispensable to measure how fast, how accurate, and how supportive they are with the inbound customers.

Call Center 52

Call Center E-Commerce Customer Service Regulations 52

The Hackett Group

MAY 7, 2024

MIAMI, FL (May 7, 2024) – The Hackett Group, Inc. (NASDAQ: HCKT), a leading benchmarking, executive advisory and strategic consultancy firm that enables organizations to achieve Digital World Class ® performance, today announced its financial results for the first quarter, which ended on March 29, 2024. Financial Highlights Total revenue in the first quarter of 2024 was $77.2 million and revenue before reimbursements was $75.7 million, which exceeded the high end of our guidance.

Advisory 52

Advisory Management Accounting Service 52

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Working Solutions Outsourcing

MAY 7, 2024

In today’s fast-paced world, businesses are constantly searching for strategies that not only streamline operations but also enhance the customer experience. On-Demand Virtual Customer Service emerges as a pivotal solution, offering significant cost savings, global 24/7 support, specialized skills without the overhead, and robust disaster recovery protocols.

Customer Service 52

Customer Service Service Streamline Operations Call Center 52

SEBPO

MAY 7, 2024

AMO Podcast Total 0 0 0 0 SEBPO’s Todd Handy on Outsourcing Tips for Media Companies On a special edition of the AMO Podcast welcomes Todd Handy , the Chief Revenue Officer at SEBPO, a leading global outsourcing partner that serves the advertising, media, and technology industries. In this discussion , we dig into how companies should properly think about outsourcing, the scale, save, and succeed framework, how to overcome or avoid the common mistakes and fears in outsourcing, and why media comp

Global Outsourcing 52

Global Outsourcing Outsourcing Service 52

Perficient Digital Transformation

MAY 7, 2024

Providing feedback is essential for driving innovation, improving technical and behavioral skills, and strengthening team dynamics. The EAST methodology (Easy, Attractive, Social, Timely) offers a powerful framework for delivering feedback in a way that is more easily received and applied, which can help promote an environment of continuous growth. By applying these principles, individuals can overcome common challenges in feedback communication, transforming interactions into opportunities for

Sales 52

Sales Collaborations Management 52

Go4Customer

MAY 7, 2024

Amid the frenzy of the contemporary business world, where each decision has to be weighed carefully and every customer encounter is a fight for truth, call center outsourcing emerges as a knight in shining armor?an indispensable partner that helps one in the conquest of both operational efficiencies and customer satisfaction. However, overcoming the challenge of outsourcing provides more than ink on paper; it's a diplomatic.

Call Center 40

Call Center Outsourcing Efficiency 40

Advertiser: Paycor

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Payroll

Everest Group

MAY 7, 2024

Sustainability LEARN MORE ABOUT OUR SUSTAINABILITY TECHNOLOGY AND SERVICES

Service 52

Service Marketing 52

Go4Customer

MAY 7, 2024

Why is effective communication and exceptional customer service considered paramount to success in the fast-paced and highly competitive world of real estate? Who serves as the first point of contact for many prospective buyers, sellers, landlords, and tenants in the real estate industry? What vital role do call centers play in managing inquiries, providing information, scheduling appointments, and nurturing leads?

Call Center 40

Call Center Customer Service Management Service 40

Capgemini

MAY 7, 2024

How to accelerate EV battery manufacturing in gigafactories Leonel Leal May 8, 2024 Facebook Linkedin Learn how automotive companies can use technology to build a resilient and sustainable EV battery supply chain through gigafactories. The key to playing a decisive role in the growing electric vehicle market is producing enough batteries sustainably at a competitive cost, at scale, and at speed.

Manufacturing 69

Manufacturing Co-Sourcing Engineering Research 69