The Global Small Business Blog

JULY 15, 2024

©iStock/ajijchan What's affecting me, my clients, my colleagues and other global small business owners: Designing across cultures refers to the process of creating products and services that are tailored to the needs and preferences of diverse cultural groups. Stancé, a designer art toy company, proudly announces its global partnership with UFC , the world’s premier mixed martial arts organization.

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31 West

JULY 15, 2024

Let’s talk about empathy — not the touchy-feely, warm-and-fuzzy stuff, but the real, practical, bottom-line-boosting kind of empathy. Your customers are frustrated. They feel unheard. And guess what? That’s costing you. Big time. Empathy isn’t just a nice-to-have. It’s a must-have. Let’s say a customer calls in, angry and confused. Your rep listens, really listens.

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Customer Service Service Management Marketing 130

Blue Ocean

JULY 15, 2024

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. But doing it all in-house also comes with its pain points, and, if customer care is looked at internally as just a necessary service function for your true core competency/offering, it is possible you’re selling your customers short, when it comes to service.

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Outsourcing Out-Tasking Nearshoring Offshoring 59

Globalization Partners

JULY 15, 2024

We’re excited to announce that G-P has once again been named the Employer of Record (EOR) leader by research firm The IEC Group in its 2024 global EOR study. G-P has been positioned as the highest leader by The IEC since the inception of the study in 2023.

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Research 52

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Blue Ocean

JULY 15, 2024

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. But doing it all in-house also comes with its pain points, and, if customer care is looked at internally as just a necessary service function for your true core competency/offering, it is possible you’re selling your customers short, when it comes to service.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Paysquare

JULY 15, 2024

Introduction of Cloud-Based Accounting Cloud accounting has become one of the most effective innovations in the area of business financial operations, transactions, and documentation. This contemporary method uses online software to store and analyze data on different servers, which makes it highly flexible and effective. Unlike local systems that are placed on personal computers and do not allow for real-time exchange of financial data, cloud solutions give customers access to the information t

Accounting 52

Accounting Data Entry Outsourcing Right-Sizing 52

Everest Group

JULY 15, 2024

Learn about the factors for enterprises to consider when determining Microsoft products and services.

Marketing 52

Marketing Service 52

3Pillar Global

JULY 15, 2024

It’s a common scenario. A patient’s doctor lays out a treatment plan, providing the steps necessary to improve their health. They feel hopeful, but then a wave of anxiety overcomes them. The question lingers: how much will this cost? In today’s healthcare system, these two critical aspects of care – the clinical journey and the financial one – often operate in silos.

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Healthcare Insurance Call Center Reduced Costs 52

Everest Group

JULY 15, 2024

Learn more about how to navigate the october 2024 price increase in microsoft dynamics cloud-based products.

Marketing 52

Marketing Service 52

Perficient Digital Transformation

JULY 15, 2024

I recently worked with a client who wanted to restrict access to specific properties of the content types. We set up some Editor Descriptor attributes, and applied a decorator to the properties in the model classes, which worked well. Then they wanted changes. The problem is that figuring out who has access requires looking at the code. Any updates require code changes, which becomes a big deal when the properties are already in Production.

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Administrative Management 52

Advertisement

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Everest Group

JULY 15, 2024

One of the questions enterprise CIOs ask us at Everest Group is how they can anticipate when quantum computers will impact their competitive capabilities. Quantum computers have the ability to perform complex calculations at unprecedented speeds. Thus, they will transform areas such as data encryption, network optimization, and artificial intelligence and will enable the offering of new services.

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Perficient Digital Transformation

JULY 15, 2024

Introduction to Salesforce OmniScript Salesforce OmniScript is a powerful tool within the Salesforce ecosystem designed to streamline and enhance the user experience through guided, interactive workflows. It is part of the Salesforce OmniStudio suite, which also includes tools like FlexCards and Integration Procedures. OmniScript allows organizations to create seamless, step-by-step processes for their users, ensuring data accuracy and process compliance.

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Flexibility Design Data Entry Efficiency 52

Go4Customer

JULY 15, 2024

Customer support services have slowly emerged as one of the critical factors to success in today?s business world. Indeed, 86% of customers abandon a company due to a bad experience, underscoring the importance of customer support in establishing and maintaining strong customer relations. The focus of this blog will be to dissect ways that businesses can leverage the common issues they encounter in the customer support space.

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