Planning for the Holiday Season: Outsourcing Customer Experience Solutions
NoonDalton
NOVEMBER 18, 2024
The holiday season is a critical time for businesses. It’s not just about spreading cheer but also managing a massive influx of customers eager to shop, inquire, and resolve issues. The stakes are high, and expectations even higher. The US Census Bureau data shows that core retail sales during the 2023 holiday season grew 3.8% over 2022 to a record $964.4 billion.
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