Wed.Mar 19, 2025

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The contact center crossroads: Finding the right mix of humans and AI

McKinsey & Company

Leaders are facing difficult decisions about how far to take their technology investments today, to enable the AI-driven contact center of tomorrow.

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Annual Report 2024: Driving Resilient Growth Through Strategic Transformation

Wirtek

Wirtek's Annual Report 2024 highlights resilient growth, strategic acquisitions, and a promising outlook for 2025 despite a challenging business environment.

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Author Talks: Lee Hawkins on getting to the ‘root’ of trauma

McKinsey & Company

How can we confront the enduring scars of history? A Pulitzer Prize finalist investigates his family's past, revealing the profound impact of enslavement and generational trauma on mental health.

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Nearshoring to Mexico: A Strategic Shift for North America

Intugo

Without a doubt, businesses in the United States and Canada face an undeniable challenge: finding qualified professionals at endurable costs. As hiring difficulties rise, many organizations are nearshoring to Mexico as an appropriate solution. For instance, this shift helps companies manage expenses and provides access to a strong workforce in a geographically convenient location.

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Revolutionizing Hiring: Remote-Insourcing That Slashes Turnover & Training Costs!

What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.

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Davos dialogue: Collaboration, empowerment, and leadership in the 21st century

McKinsey & Company

Angela F. Williams, president and CEO of United Way Worldwide, discusses how to serve communities through collaboration and partnerships with the private and public sectors.

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Tariffs, Counter-Tariffs, and the Small Business Impact

The Global Small Business Blog

iStock/Bojan89 According to John Rizzo for the Rochester Business Journal, the end goal of implementing tariffs is to incentivize companies to relocate their manufacturing operations back to the United States, which would lead to job creation. Additionally, tariff revenue can offset tax cuts and be used as leverage to address issues such as illegal migration or drug trafficking.

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GTC 2025: Did Jensen Just Bring Physical AI Forward? | Blog

Everest Group

Jensen Huang took the stage at GTC 2025 with his signature leather jacket and a grin that signaled he was about to deliver another industry-defining keynote. He wasted no time in setting the tone with his characteristic humor: “You know, if you’re still looking to buy a Hopper don’t be afraid. It’s okay. There are circumstances where Hopper is fine just not many.” Reach out to discuss this topic in depth.

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Can nuclear provide the power that drives the AI revolution?

Capgemini

Can nuclear provide the power that drives the AI revolution? Paul Shoemaker Mar 10, 2025 Facebook Linkedin The race to develop and exploit the extraordinary capabilities of AI and other breakthrough technologies is accelerating at a dizzying pace. But while governments, businesses and citizens are scrambling to take advantage of the seemingly limitless ability of AI to transform almost every aspect of our lives, theres another challenge looming on the horizon.

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Will Artificial Intelligence (AI) Make Procurement Obsolete in the Future? | Blog

Everest Group

The answer to this question isnt straightforwardhence, this blog. Whenever technology breaks barriers, a common concern arises: Will technology replace humans in doing XY and Z job? More often than not, the answer isnt a simple “Yes” or “No.” Its usually “Yes, but…” or “No, but…”and that “but” is crucial, as it determines how we should adapt.

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Git vs Gitlab vs GitHub: What’s the Difference?

WebCreek

Git, GitHub, and GitLab are essential tools that developers rely on for version control, collaboration, and project management. While these three technologies are often used together, many people struggle to understand their differences and how they complement each other. These are important concepts to understand when creating a more refined and collaborative development process.

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No Excuses: The Definitive Guide to Managing a Remote Team

Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

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Delta Live Tables and Great Expectations: Better Together

Perficient Digital Transformation

Modern data platforms like Databricks enable organizations to process massive volumes of batch and streaming databut scaling reliably requires more than just compute power. It demands data observability : the ability to monitor, validate, and trace data through its lifecycle. This blog compares two powerful tools Delta Live Tables and Great Expectations that bring observability to life in different but complementary ways.

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5 Signs It’s Time to Outsource Your Recruitment Process

V-Soft Consulting

Hiring the best candidates for a specific role can be a challenging task for companies. While hiring is crucial, managing the entire recruitment process could be overwhelming. It can be due to the high turnover rate, tight deadlines, enormous pressure to find the best-fit candidates, or inefficiencies in your hiring process or strategy. Therefore, outsourcing your recruitment process is the right solution.

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Responsible and Secure Use of GenAI for Software Developers

Perficient Digital Transformation

Introduction In todays development landscape, there are numerous ways to use GenAI in software development. Stand-alone IDEs with built-in GenAI, such asCursor AIandWindsurf, are available, as are plugins for Integrated Development Environments (IDEs). Some popular IDE plug-ins includeGitHub Copilot,Tabnine,Codeium, andAmazon Q. These tools are easy to use and promise significant productivity increases but can potentially breach company security policies.

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What CMS Do E-commerce Giants Use – and Why?

Vilmate

Choosing the right CMS (Content Management System) is crucial for running a successful e-commerce business. With so many options available, business owners often struggle to decide which features they need and how much they should invest upfront. A good approach is to look at successful brands and learn from their choices. Leading e-commerce companies invest heavily in selecting and customizing their CMS.

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10 HR Metrics for 2025: HR Data Toolkit

The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!

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Perficient Achieves AWS Glue Service Delivery Designation

Perficient Digital Transformation

Perficient has earned the AWS Glue Service Delivery Designation, demonstrating our deep technical expertise and proven success in delivering scalable, cost-effective, and high-performance data integration, data pipeline orchestration, and data catalog solutions. What is the AWS Service Delivery Program? The AWS Service Delivery Program is an AWS Specialization Program designed to validate AWS Partners with deep technical knowledge, hands-on experience, and a history of success in implementing sp

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Supplier Management in Education: Best Practices for Success

Planergy Software

What's PLANERGY? Modern Spend Management and Accounts Payable software. Helping organizations spend smarter and more efficientlyby automating purchasing and invoice processing. Learn more We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY.

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Exploring Sustainability and Digital Transformation With Andi Orzehoski From LyondellBasell

Perficient Digital Transformation

In the latest episode of the “What If? So What?” podcast, Jim Hertzfeld speaks with Andi Orzehoski, director of brand content and digital communications at LyondellBasell. Andi shares her expertise on sustainability, digital transformation, and the critical role of change management in driving business success. The concept of a circular economy is one of the key topics discussed.

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The Grade-AI Generation: Revolutionizing education with generative AI

Capgemini

The Grade-AI Generation: Revolutionizing education with generative AI Dr. Daniel Khlwein March 19, 2025 Facebook Linkedin Our Global Data Science Challenge is shaping the future of learning. In an era when AI is reshaping industries, Capgemini’s 7 th Global Data Science Challenge (GDSC) tackled education. By harnessing cutting-edge AI and advanced data analysis techniques, participants, from seasoned professionals to aspiring data scientists, are building tools to empower educators and pol

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BPO Playbook: 7 Moves for Global Expansion & Compliance Excellence

The BPO game has changed. This is your playbook to crush the competition and lead the charge. Scale smarter, secure compliance like a pro, and become the BPO partner clients can’t live without. Download this new playbook to learn 7 winning strategies to transform your BPO: Automation becomes the ultimate advantage Leveraging remote and hybrid work as strategic advantages Data privacy and compliance as the ultimate differentiators Going beyond vendor status to become an indispensable strategic al