Fri.Feb 09, 2024

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Revving Up Perficient’s Partnership with UANL Racing Team

Perficient Digital Transformation

Perficient is revving up its commitment to the future of automotive initiative with the innovation of its Electrifying the Future of Automotive program , supporting college Formula SAE racing teams. The Formula SAE program empowers college students to design, build, and race formula-style racing cars, including electric vehicles (EVs), in national and global Formula SAE competitions.

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Sensée and The Contact Company CEOs talk openly about a successful future together

Intelligent Sourcing

This week the Liverpool Echo announced that almost 1,000 jobs were now saved after The Contact Company, a contact centre company based in Birkenhead, had been acquired by the British work-from-home specialists Sensée. The Contact Company (TCC) was hit by a cyberattack in 2022 and has struggled ever since. The cost of recovery combined with […] The post Sensée and The Contact Company CEOs talk openly about a successful future together appeared first on Intelligent Sourcing.

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Sitecore Honors Nine Perficient Colleagues as MVPs in 2024

Perficient Digital Transformation

We’re thrilled to announce that this year, Sitecore has recognized nine of our Perficient colleagues the well-earned title of Sitecore Most Valuable Professional in all three categories- Strategy, Technology, and Ambassador. “Perficient’s commitment to encouraging their people to be active in the community is a model for what we’d like to see every partner doing.

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Developing Great Career Options For CX Teams

Intelligent Sourcing

Mike Harfield is the COO and Co-Founder at Sigma Connected Group. He is based close to Birmingham in the UK. In this epsiode of CX Files Mark Hillary speaks to Mike about developing careers in CX. He explains how his company has explored impact sourcing initiatives across South Africa and the UK and how a […] The post Developing Great Career Options For CX Teams appeared first on Intelligent Sourcing.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Salesforce – Understanding the Overlap of Data Cloud and AI

Perficient Digital Transformation

In the wild world of artificial intelligence (AI), your vision of how to marry up systems and capabilities can get murky, quick. In fall of 2023, Salesforce hosted their annual expo, Dreamforce. At Dreamforce 2023 , it was all about Data + AI + CRM. The team re-launched their Data Cloud platform and ensured exciting, trusted capabilities were coming in the AI space.

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Creating an AI Assistant: Handy Insights from Vilmate

Vilmate

Artificial intelligence will be in our discussions for a long time. It’s time to acknowledge that we are in a new world full of exciting possibilities. The digital era is evolving, and living without artificial intelligence is hard to imagine even now. It’s essential to focus on AI to maximize its potential. By embracing this technology today, you’ll have a significant advantage when it becomes even more adopted.

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Prevailing CX Data and Analytics and Artificial Intelligence Operating Structures | Market Insights™

Everest Group

Gain insight into how CX data and analytics & artificial intelligence operations are currently structured, spanning in-house, outsourced, and shared services.

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Extending Layout Service in Sitecore Headless

Perficient Digital Transformation

Sitecore Headless uses a service called the Layout Service to deliver content from Sitecore to the front-end application in a headless architecture. It is responsible for rendering the layout of a page or a component and delivering the associated content to the client-side application. The Layout Service constructs and delivers a JSON representation encompassing the context, route, placeholders, renderings (components), and data sources.

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Key Foundational Capabilities for Effective CX Data and Analytics and Artificial Intellige | Market Insights™

Everest Group

Explore the fundamental capabilities crucial for effective data and analytics & artificial intelligence in optimizing customer experience.

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Top 9 Highest Paying Jobs in the Philippines

Global Expansion

Discover the highest paying jobs in the Philippines. Explore lucrative career options and salary insights for a successful professional path.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Customer Experience Operational and Business Analytics | Market Insights™

Everest Group

Explore the evolving landscape of operational and business analytics in customer experience, including its key stages.

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The most important AI trends in 2024

IBM Services

2022 was the year that generative artificial intelligence (AI) exploded into the public consciousness, and 2023 was the year it began to take root in the business world. 2024 thus stands to be a pivotal year for the future of AI, as researchers and enterprises seek to establish how this evolutionary leap in technology can be most practically integrated into our everyday lives.

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Enterprises Are Turning to FinOps to Maximize Cloud Investments and Contain Costs | Market Insights™

Everest Group

Discover the reasons enterprises are embracing FinOps to optimize cloud investments and manage expenses effectively

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FinOps-More Than Cost Control and Ever Evolving | Market Insights™

Everest Group

Understand why FinOps goes beyond cost control and its ongoing evolution. Explore the seven key elements of FinOps.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Importance and Implementation Level of Digital Levers in Customer Experience | Market Insights™

Everest Group

Understand the significance and implementation level of digital tools in enhancing customer experience.