Mon.Oct 28, 2024

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Today in Global Small Business: The Art of 21st Century Global Leadership

The Global Small Business Blog

©iStock/istocksdaily What's affecting me, my clients, my colleagues and other global small business owners: An overview – The Art of 21st Century Global Leadership – of traits and practices required to succeed as a leader today and a look at the factory model that can help aspiring managers ascend. Foreign direct investment in the United States (10/1/24).

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How RPA Automation Transforms Restaurant Menu Data Management

V-Soft Consulting

Restaurant automation is one of the excellent strategies that help restaurant businesses with multiple franchise locations remain competitive. Robotic Process Automation (RPA) implementation is the best way to automate your restaurant processes.

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Mexico Manufacturing: Breaking Down Cost Savings by the Numbers

Ivemsa

Cost savings is the number one reason why U.S. and other foreign manufacturers look to Mexico as part of their growth strategies. Two areas manufacturing leaders see the most benefit are employee salaries and building leases. These represent the bulk of expenses for any type of production, and being able to reduce these costs in any way can help companies scale and succeed.

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The time to act is now: Scale up for a sustainable energy transition

Capgemini

The time to act is now: Scale up for a sustainable energy transition Miguel Sossa Oct 28, 2024 Facebook Linkedin How today’s business leaders can embrace energy-efficient practices to accelerate their sustainability agendas Businesses striving to meet net-zero goals by reducing emissions must optimize energy consumption across all assets. This requires thinking beyond standard decarbonization efforts like pursuing renewable energy sources and investing in energy-efficient lighting and appliances

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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Missed Calls, Missed Opportunities: How Call Overflow Handling Can Fuel Your Growth

NoonDalton

As your business grows, so does the demand on your customer service team. Increased call volumes can quickly stretch resources thin, leading to missed calls, lost revenue, and dissatisfied customers. Every missed call represents a missed opportunity—not only for immediate sales but for building long-term customer loyalty. So, how can you effectively manage this influx without overburdening your in-house team or sacrificing service quality?

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How to mitigate the environmental impact of Gen AI

Capgemini

How to mitigate the environmental impact of Gen AI Laurent Bromet Oct 28, 2024 Facebook Linkedin Four strategies that will make generative AI technology more energy-efficient and sustainable Generative AI is powering innovation, but it’s also straining our energy grids. Generating 1,000 images with an AI model produces approximately as much carbon dioxide as driving 4.1 miles in an average gasoline-powered car.

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Mastering Prioritization: A Leader's Guide to Focusing on What Matters

Aspirant

The Prioritization Challenge Have you ever thought to yourself, “I just need to find some time to think through this” and you admit you’ve rarely been successful in carving out the time? You are far from alone.

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What certificates are needed for offshore oil and gas jobs?

Airswift

Offshore oil and gas jobs offer exciting opportunities and competitive salaries in a dynamic industry. These roles often involve working on remote platforms and require specialised skills and knowledge to ensure safe and efficient operations.

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Key Payment Integrity Enterprise Priorities and Providers Success in Delivering Them | Market Insights™

Everest Group

Everest Group’s #Payment Integrity Enterprise Priorities and Providers’ success report highlights key enterprise priorities and trends, focusing on integrating advanced technologies and forming strategic partnerships to enhance operational efficiency.

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Universal Design for Auditory Disabilities– Health System–Providing Multilingual Options– 10

Perficient Digital Transformation

Practical Tips for Providing Multilingual Options in Healthcare Ensuring that healthcare is accessible to patients who speak different languages is essential for delivering inclusive and equitable care. Multilingual options help bridge communication gaps, enhance patient understanding, and improve overall healthcare experiences. Here are some practical tips for effectively implementing multilingual options in healthcare settings.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Top 5 Reasons to Choose the Best Healthcare BPO Services in India for Your Organization

Offshore India Data Entry

Healthcare is one of the top industries that is undergoing rapid changes. The rising patient demands, growing regulatory pressures, and the continuous requirement for operational efficiency force the healthcare industry to seek smart and sustainable solutions. A similar solution that is gaining prominence is healthcare outsourcing. Particularly, healthcare BPO services in India are becoming a vital approach for organizations seeking to simplify operations, mitigate expenses, and focus on patient

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Universal Design for Auditory Disabilities– Health System–Sign Language Interpretation Services– 9

Perficient Digital Transformation

Practical Tips for Providing Sign Language Interpretation Services in Healthcare Ensuring effective communication is a cornerstone of accessible healthcare, especially for patients who rely on sign language. Providing sign language interpretation services is essential for fostering an inclusive and supportive environment. Here are some practical tips for implementing these services effectively.

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Elevating customer experiences with Microsoft AI

Capgemini

Elevating customer experiences with Microsoft AI Paul Harrison Oct 24, 2024 Facebook Linkedin Impactful, personalized, and loyalty-driving customer experiences are critical to the success of many businesses. The need to differentiate, drive efficiencies, and create new products and services is more critical to the survival of businesses than ever before.

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AI Regulations for Financial Services: CFPB

Perficient Digital Transformation

Artificial intelligence (AI) is poised to affect every aspect of the world economy and play a significant role in the global financial system, leading financial regulators around the world to take various steps to address the impact of AI on their areas of responsibility. The economic risks of AI to the financial systems include everything from the potential for consumer and institutional fraud to algorithmic discrimination and AI-enabled cybersecurity risks.

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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

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Transforming the food ecosystem with technology

Capgemini

Transforming the food ecosystem with technology Jordan E Friedman Oct 28, 2024 Facebook Linkedin Partnering across the food value chain to minimize waste through people, policy, and technology Food waste is a global problem that has environmental, financial, and societal impacts. A recent panel discussion at Capgemini’s 2024 Business to Planet Connect event got to the root of how to build a sustainable future, from farm to table.

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Perficient Included in IDC Market Glance: Digital Business Professional Services Report

Perficient Digital Transformation

Today’s digital landscape is dynamic. It favors speed over size, agility over efficiency, and cross-functional collaboration over rigid structures. You must be prepared to adapt and scale your teams as priorities shift. Moving forward requires a comprehensive digital strategy that outlines the capabilities, agility, and alignment needed to stay ahead of digital disruption.

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The importance of healthcare contact center metrics

Microsourcing

Customer experience has come a long way in the past decade or so. Banking customers can use mobile apps to connect with service agents. Online shoppers can track every step of their purchase’s journey. Interactions are increasingly seamless, more direct and tailored to one’s preferences – and for good reason. As multiple studies have revealed, 72% of customers want immediate service 1 , 67% of consumers expect a resolution within three hours 2 and 52% will switch to a competitor if they have a s

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Selector Layer in Apex: Enhancing Salesforce Access

Perficient Digital Transformation

What is the Selector Layer? The Selector Layer in Apex is a design pattern that acts as an intermediary between your application logic and various data sources, such as Salesforce objects or external systems. It encapsulates data access logic, promoting modularity, maintainability, and testability within your codebase. When to Create a New Selector Layer Class Consider creating a new Selector Layer class in the following scenarios: Complex Data Retrieval : For intricate queries or data retrieval

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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SEBPO Core Value Spotlight: Genuine Customer Service Leads to Exponential Client Growth

SEBPO

Core Value Spotlight Genuine Customer Service Leads to Exponential Client Growth October 28, 2024 Director of Client Success, Carmy Rodriguez , has cultivated a people-centric career steeped in genuine customer interactions and a global mindset. Her greatest skills include identifying opportunities for partnership improvement and ensuring all deliverables are on time and of the highest quality.

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Custom Salesforce Path LWC

Perficient Digital Transformation

Creating a seamless and intuitive user experience is crucial for any application. In Salesforce, a great way to guide users through different stages of a process is by using progress indicators. In this blog post, I’ll show you how to build a Custom Salesforce Path using the lightning-progress-indicator component in Lightning Web Components (LWC). This example will focus on a user details form, demonstrating how to navigate between sections with a clear visual indicator.

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Nearshoring Manufacturing Considerations for 2025

Ivemsa

The manufacturing industry has had its fair share of ups and downs in recent years, yet the IMMEX program in Mexico has remained relatively steady. Though there are always changes to anticipate, trends are forecasting a positive outlook heading into 2025. Let’s explore more of what U.S. and other foreign manufacturers can expect when it comes to costs and competition in Mexico.

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8 Accounts Payable Automation Best Practices in 2025

Metasource

Business has forever been about getting ahead or getting left behind, and the rapid advancement and adoption of technology have made that as true as ever. Case in point? The takeover of accounts payable (AP) automation is in full swing, especially with more recent AI-powered solutions driving new levels of capabilities. But in order to really get ahead of the curve, you need to not only adopt AP automation but stay up to date with the latest best practices.

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HR’s Complete 2025 Calendar of Important Dates

HR leaders can use this calendar from Paycor to track important HR and payroll tax dates. The 2025 calendar includes: Tax filing dates Federal reporting deadlines Bank holidays Links to relevant tax forms …and more! Get your 2025 HR calendar today!

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Quality Engineering Services for Mid-market Enterprises PEAK Matrix® Assessment 2024

Everest Group

Quality Engineering Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market enterprises are trying to strengthen their Quality Engineering (QE) foundations while simultaneously exploring fresh frontiers through cutting-edge technologies such as generative AI. In an ever-evolving market landscape, they want to engage with a provider capable of delivering superior technical implementations and also serving as a true strategic partner.

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Secure and sustainable: Integrating cybersecurity with environmental responsibilities

Capgemini

Secure and sustainable: Integrating cybersecurity with environmental responsibilities Michael Wasielewski and Greg Bentham 28 Oct 2024 Facebook Twitter Linkedin What if safeguarding your data could also help save the planet? In a time when both cybersecurity and environmental responsibilities are top priorities, blending these goals is not just a smart move – it’s a game-changer.