Perficient Digital Transformation

NOVEMBER 10, 2024

Imagine a busy call center where customer support agents are helping customers resolve issues, answer questions, and provide product guidance. But instead of switching between multiple systems, agents have everything they need in one place: customer information, order history, communication tools, and real-time updates. This is made possible by Salesforce Agentforce , a platform designed to streamline customer service, boost efficiency, and create a better experience for both agents and customer

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Perficient Digital Transformation

NOVEMBER 10, 2024

One of the fundamental principles of universal design in healthcare is ensuring clear and simple communication. For individuals with cognitive disabilities, this principle is crucial as it helps them understand and engage with their healthcare more effectively. Here’s how healthcare providers can implement clear and simple communication: The Importance of Clear and Simple Communication Individuals with cognitive disabilities often face challenges in processing complex information.

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Healthcare Design Management 52

Perficient Digital Transformation

NOVEMBER 10, 2024

A cornerstone of universal design in healthcare is the use of plain language. For individuals with cognitive disabilities, plain language transforms complex medical information into understandable and actionable insights, ensuring they can make informed decisions about their health. Here’s how healthcare providers can implement plain language effectively: The Importance of Plain Language Using plain language in healthcare communication is essential for ensuring that patients with cognitive disab

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