The Global Small Business Blog

JUNE 25, 2024

©iStock/hirun Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. For marketplace owners, it's an opportunity to engage with their online audience in real-time. There are three types of technology to meet the challenges of the industry: Based on artificial intelligence Rule-based Hybrid Learn about all the other top digital marketplace trends 2024.

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Customer Service Service 215

Amzur

JUNE 25, 2024

The race for digital transformation is on, and AI-driven low-code platforms are emerging as the clear front-runners. From a u tomating appointment scheduling, streamlining patient care and insurance claim processing in healthcare to optimizing financial processes, these innovative platforms are revolutionizing how businesses build applications across industries.

Healthcare 84

Healthcare Regulations Insurance Sourcing 84

Perficient Digital Transformation

JUNE 25, 2024

Testing Lightning components is a crucial step in ensuring the quality and reliability of Salesforce applications. As a QA professional, it is essential to understand the unique challenges and best practices involved in testing these components. In this blog, we will explore the various approaches and tools available for testing Lightning components, highlighting the importance of both manual and automated testing methods.

Automation 52

Automation Design Flexibility Service 52

Premier BPO

JUNE 25, 2024

Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016. 1 The CX downfall is a significant challenge for C-suite leaders, who must prioritize customer focus and identify areas of improvement.

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BPO Co-Sourcing Labor Costs Research 52

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Perficient Digital Transformation

JUNE 25, 2024

Testing Visualforce pages is essential to ensure the quality and reliability of Salesforce applications. As a QA professional, it’s important to understand the unique challenges and best practices involved in testing these pages. This blog will explore different methods and tools for testing Visualforce pages, highlighting the importance of both manual and automated testing.

Automation 52

Automation Design Efficiency Service 52

Blue Ocean

JUNE 25, 2024

Our podcast team had the pleasure of sitting down with Sean Mohammed, Senior Manager of HR and leader of Blue Ocean’s Diversity, Equity, and Belonging Initiatives. With Pride Month in full swing around the world, this the perfect time to explore how companies in the customer experience industry are creating inclusive workplaces and fostering a sense of belonging for all employees.

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Outsourcing Government Sales Jobbing 52

Everest Group

JUNE 25, 2024

Live Webinar Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals June 25, 2024 | 8:00 AM PT | 10:00 AM CT | 11:00 AM ET | 4:00 PM BST | 8:30 PM IST The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even lowering them.

Sourcing 52

Sourcing IT Outsourcing Outsourcing Sales 52

Perficient Digital Transformation

JUNE 25, 2024

Validating the content of PDF files that an application generates is a common task while testing web applications. To do this, utilize PDFBox, a Java library for managing PDF documents, in combination with Selenium, a potent web automation tool. This post will demonstrate how to use PDFBox and Selenium to read and validate PDF text information in a browser.

Data Entry 52

Data Entry Out-Tasking Automation Sourcing 52

V-Soft Consulting

JUNE 25, 2024

Artificial intelligence production changeover control system in manufacturing can improve workforce efficiency, time to competency, and inspection quality.

Automation 52

Automation Manufacturing Efficiency 52

Perficient Digital Transformation

JUNE 25, 2024

In this Usability and Experience (UX) in Universal Design series, we focus on the profound impact that usability and UX have on diverse user groups. Understanding and addressing the needs of various populations is crucial for creating inclusive and accessible designs. This article delves into why it matters and how inclusive design can significantly enhance the lives of individuals with disabilities, aging populations, culturally diverse users, and others.

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Design Service 52

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Go4Customer

JUNE 25, 2024

The cultural and educational capital of India ?Pune? has become one of the growing markets for Business Process Outsourcing firms as it holds better resources, infrastructures and business atmosphere that a BPO firm requires. Pune has already emerged as one of the most attractive cities that can offer numerous advantages to businesses that decide to work with BPO companies ?

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BPO Business Process Outsourcing Outsourcing Marketing 40

Perficient Digital Transformation

JUNE 25, 2024

Usability and UX for Individuals with Physical Disabilities in Universal Design In our ongoing exploration of Usability and Experience (UX) in Universal Design, this installment focuses on the specific needs and considerations for individuals with physical disabilities. Creating inclusive and accessible designs for users with physical disabilities is crucial for ensuring equity and usability.

Design 52

Design Flexibility Research Collaborations 52

The Hackett Group

JUNE 25, 2024

HR Gen AI Adoption of 15% Significantly Lagging Miami, FL – June 25, 2024 – The Hackett Group , Inc. (NASDAQ: HCKT), released its first Digital World Class Matrix focused on the human capital management (HCM) software market – a growing segment of the human resources (HR) technology landscape – driven by technology innovation and increasing HR demands.

Software 64

Software Research Advisory Right-Sizing 64

Perficient Digital Transformation

JUNE 25, 2024

In today’s digital age, ensuring that your Shopify store is accessible to all users, including those with disabilities, is not just good practice—it’s a legal requirement. The Americans with Disabilities Act (ADA) mandates that businesses provide equal access to all individuals, and this extends to online storefronts. ADA compliance ensures that your e-commerce site is usable by people with visual, auditory, and other impairments.

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E-Commerce Design Engineering Sales 52

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Capgemini

JUNE 25, 2024

A strategic approach for banking contact centers Kevin Hill 13 March 2024 Facebook Twitter Linkedin Redefining customer interactions with advanced personalization In the ever-evolving landscape of customer service, contact centers are more than mere operational hubs; they are experience hubs that excel in service and create exceptional moments. As the primary interface between businesses and customers, each interaction within such a center holds the power to profoundly influence a customer’s opi

Banking 52

Banking Retail Automation Right-Sizing 52

Perficient Digital Transformation

JUNE 25, 2024

Hello Trailblazers… Salesforce, the world’s leading CRM platform, offers robust features to manage different types of relationships and interactions. One key feature is the ability to create Partner Account, which can help you manage relationships with external partners, such as distributors, resellers, or consultants. In this blog, we’ll walk you through the steps to create a Partner Account in Salesforce, ensuring you can effectively leverage this functionality for your business ne

Accounting 52

Accounting Sales Collaborations Management 52

Perficient Digital Transformation

JUNE 25, 2024

On June 6, Acting Comptroller of the Currency, Michael J. Hsu, addressed the 2024 Conference on Artificial Intelligence (AI) and Financial Stability, providing critical regulatory insights on AI. Hsu discussed the systemic risk implications of AI in banking and finance using a “tool or weapon” approach. He noted that while both tools and weapons pose threats to financial stability, they do so in different ways, necessitating distinct analyses.

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Banking Risk Management Risk Management Regulations 52

Perficient Digital Transformation

JUNE 25, 2024

Let’s kickstart our discussion on GraphQL by delving into the shortcomings of REST API. After all, if REST API were flawless, GraphQL wouldn’t have been necessary. Challenges Inherent in REST API Over the years, it has become evident that there are significant challenges associated with REST, and these problems are : Fixed entity structure Request response only So let’s delve into these issues, starting with… Fixed entity structure This implies that in REST, the client la

Flexibility 52

Flexibility Design Service Efficiency 52

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.