The Global Small Business Blog

JUNE 25, 2024

©iStock/hirun Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. For marketplace owners, it's an opportunity to engage with their online audience in real-time. There are three types of technology to meet the challenges of the industry: Based on artificial intelligence Rule-based Hybrid Learn about all the other top digital marketplace trends 2024.

Customer Service 218

Customer Service Service 218

Amzur

JUNE 25, 2024

The race for digital transformation is on, and AI-driven low-code platforms are emerging as the clear front-runners. From a u tomating appointment scheduling, streamlining patient care and insurance claim processing in healthcare to optimizing financial processes, these innovative platforms are revolutionizing how businesses build applications across industries.

Healthcare 79

Healthcare Regulations Insurance Sourcing 79

Perficient Digital Transformation

JUNE 25, 2024

Testing Lightning components is a crucial step in ensuring the quality and reliability of Salesforce applications. As a QA professional, it is essential to understand the unique challenges and best practices involved in testing these components. In this blog, we will explore the various approaches and tools available for testing Lightning components, highlighting the importance of both manual and automated testing methods.

Automation 52

Automation Design Flexibility Service 52

Premier BPO

JUNE 25, 2024

Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016. 1 The CX downfall is a significant challenge for C-suite leaders, who must prioritize customer focus and identify areas of improvement.

BPO 52

BPO Co-Sourcing Labor Costs Research 52

Speaker: Joe Sharpe and James Carlson

Running a small business is no small feat. Payroll management, in particular, can be one of the most time-consuming and complex parts of that equation. Yet, businesses that crack the code on streamlining these processes often discover not just savings, but new avenues for growth. Our expert speakers will share actionable insights and real-world examples of how businesses have reduced overhead and improved payroll efficiency.

Payroll

Perficient Digital Transformation

JUNE 25, 2024

Testing Visualforce pages is essential to ensure the quality and reliability of Salesforce applications. As a QA professional, it’s important to understand the unique challenges and best practices involved in testing these pages. This blog will explore different methods and tools for testing Visualforce pages, highlighting the importance of both manual and automated testing.

Automation 52

Automation Design Efficiency Service 52

Blue Ocean

JUNE 25, 2024

Our podcast team had the pleasure of sitting down with Sean Mohammed, Senior Manager of HR and leader of Blue Ocean’s Diversity, Equity, and Belonging Initiatives. With Pride Month in full swing around the world, this the perfect time to explore how companies in the customer experience industry are creating inclusive workplaces and fostering a sense of belonging for all employees.

Outsourcing 52

Outsourcing Government Sales Jobbing 52

Everest Group

JUNE 25, 2024

Live Webinar Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals June 25, 2024 | 8:00 AM PT | 10:00 AM CT | 11:00 AM ET | 4:00 PM BST | 8:30 PM IST The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even lowering them.

Sourcing 52

Sourcing IT Outsourcing Outsourcing Sales 52

Perficient Digital Transformation

JUNE 25, 2024

Usability and UX for Individuals with Physical Disabilities in Universal Design In our ongoing exploration of Usability and Experience (UX) in Universal Design, this installment focuses on the specific needs and considerations for individuals with physical disabilities. Creating inclusive and accessible designs for users with physical disabilities is crucial for ensuring equity and usability.

Design 52

Design Flexibility Collaborations Research 52

V-Soft Consulting

JUNE 25, 2024

Artificial intelligence production changeover control system in manufacturing can improve workforce efficiency, time to competency, and inspection quality.

Automation 52

Automation Manufacturing Efficiency 52

Perficient Digital Transformation

JUNE 25, 2024

In today’s digital age, ensuring that your Shopify store is accessible to all users, including those with disabilities, is not just good practice—it’s a legal requirement. The Americans with Disabilities Act (ADA) mandates that businesses provide equal access to all individuals, and this extends to online storefronts. ADA compliance ensures that your e-commerce site is usable by people with visual, auditory, and other impairments.

E-Commerce 52

E-Commerce Design Engineering Sales 52

Advertiser: Paycor

Diversity and inclusion are crucial for building a strong and innovative workforce. Discover how AI technology can revolutionize your hiring process and drive diversity in your organization. Explore over 10 ways AI recruiting tools can help you identify a wider pool of candidates, enhance communication strategies, and eliminate unconscious bias. Embrace the future of recruitment and create a more diverse and inclusive workplace with AI technology.

Go4Customer

JUNE 25, 2024

The cultural and educational capital of India ?Pune? has become one of the growing markets for Business Process Outsourcing firms as it holds better resources, infrastructures and business atmosphere that a BPO firm requires. Pune has already emerged as one of the most attractive cities that can offer numerous advantages to businesses that decide to work with BPO companies ?

BPO 40

BPO Business Process Outsourcing Outsourcing Marketing 40

Perficient Digital Transformation

JUNE 25, 2024

Hello Trailblazers… Salesforce, the world’s leading CRM platform, offers robust features to manage different types of relationships and interactions. One key feature is the ability to create Partner Account, which can help you manage relationships with external partners, such as distributors, resellers, or consultants. In this blog, we’ll walk you through the steps to create a Partner Account in Salesforce, ensuring you can effectively leverage this functionality for your business ne

Accounting 52

Accounting Sales Collaborations Management 52

The Hackett Group

JUNE 25, 2024

HR Gen AI Adoption of 15% Significantly Lagging Miami, FL – June 25, 2024 – The Hackett Group , Inc. (NASDAQ: HCKT), released its first Digital World Class Matrix focused on the human capital management (HCM) software market – a growing segment of the human resources (HR) technology landscape – driven by technology innovation and increasing HR demands.

Software 64

Software Research Advisory Right-Sizing 64

Perficient Digital Transformation

JUNE 25, 2024

On June 6, Acting Comptroller of the Currency, Michael J. Hsu, addressed the 2024 Conference on Artificial Intelligence (AI) and Financial Stability, providing critical regulatory insights on AI. Hsu discussed the systemic risk implications of AI in banking and finance using a “tool or weapon” approach. He noted that while both tools and weapons pose threats to financial stability, they do so in different ways, necessitating distinct analyses.

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Banking Risk Management Risk Management Regulations 52

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The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.

Healthcare

Capgemini

JUNE 25, 2024

A strategic approach for banking contact centers Kevin Hill 13 March 2024 Facebook Twitter Linkedin Redefining customer interactions with advanced personalization In the ever-evolving landscape of customer service, contact centers are more than mere operational hubs; they are experience hubs that excel in service and create exceptional moments. As the primary interface between businesses and customers, each interaction within such a center holds the power to profoundly influence a customer’s opi

Banking 52

Banking Retail Automation Right-Sizing 52

Perficient Digital Transformation

JUNE 25, 2024

Let’s kickstart our discussion on GraphQL by delving into the shortcomings of REST API. After all, if REST API were flawless, GraphQL wouldn’t have been necessary. Challenges Inherent in REST API Over the years, it has become evident that there are significant challenges associated with REST, and these problems are : Fixed entity structure Request response only So let’s delve into these issues, starting with… Fixed entity structure This implies that in REST, the client la

Flexibility 52

Flexibility Design Service Efficiency 52

Perficient Digital Transformation

JUNE 25, 2024

Apache PDFBox is a versatile open-source library designed to work with PDF documents. It is widely used in various Java applications to create, modify, extract, and print PDF documents. In this part, we will provide a theoretical overview of the PDFBox library, highlighting its key features, components, and typical use cases. Key Features of PDFBox PDF Creation PDFBox allows developers to create new PDF documents programmatically.

Out-Tasking 52

Out-Tasking Jobbing Sourcing Automation 52

Perficient Digital Transformation

JUNE 25, 2024

In this Usability and Experience (UX) in Universal Design series, we focus on the profound impact that usability and UX have on diverse user groups. Understanding and addressing the needs of various populations is crucial for creating inclusive and accessible designs. This article delves into why it matters and how inclusive design can significantly enhance the lives of individuals with disabilities, aging populations, culturally diverse users, and others.

Design 52

Design Service 52

Advertiser: Paycor

Making effective hiring decisions can be challenging, but with a standardized evaluation process, you can improve your chances of finding the ideal candidate every time. Discover the benefits of using interview scorecards to assess and compare candidates, ensuring fair and consistent evaluations. Our free interview scorecard template allows you to customize criteria and track candidate progress, helping you make informed hiring decisions.