The Global Small Business Blog

APRIL 3, 2024

©iStock/Sean3810 A major earthquake with a magnitude of 7.4 struck off Taiwan’s eastern coast Wednesday at 8 AM local time, according to the US Geological Survey, prompting tsunami warnings for the island and southern Japan. The quake’s epicenter is located about 18 kilometers (11 miles) south of the city of Hualien. Tremors were felt across the island, including by CNN staff in Taipei.

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Magellan Solutions

APRIL 3, 2024

You know what’s mind-blowing? A live chat feature on your website could earn you nearly 50% more cash every hour someone chats with your team. It also boosts the number of people buying your stuff by 40%. Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. If you can’t meet their needs, they will go elsewhere.

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BPO Service Customer Service Right-Sizing 96

The Scalers

APRIL 3, 2024

So you’re thinking of extending your development team. You’re not alone. In 2023, companies around the world spent $575.2 Billion on offshore IT services, according to a study by IMARC. Unfortunately, not every extended development team project is successful. Many decision-makers fall into common traps that slow development, run over budget and suck up time fixing mistakes.

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Everest Group

APRIL 3, 2024

Post-quantum cryptography (PQC) has become essential for enterprises to protect against future quantum-enabled attacks and secure digital assets and sensitive data. Read on to discover providers’ crucial role in preparing enterprises for PQC. Reach out to explore this topic further. As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods.

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Amzur

APRIL 3, 2024

Technology has become an integral part of businesses and our daily lives. From ordering groceries with a simple command to collaborating with colleagues across the globe in real-time, the pace of technological advancements is truly amazing and groundbreaking. Being a technology enthusiast and adopter, I’ve had a front-row seat to witness these developments firsthand.

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E-Commerce Retail Inventory Management Labor Costs 72

Everest Group

APRIL 3, 2024

Generative AI (gen AI) can significantly benefit the BFSI industry. However, it can be an expensive investment, making it critical for enterprises to conduct a cost-benefit analysis before implementation. Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry.

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Regulations Out-Tasking Insurance Cybersecurity 69

Everest Group

APRIL 3, 2024

Navigating the Platform Odyssey: Software Product Engineering Services In the product engineering space, software remains the largest area of expenditure, maintaining its upward trajectory despite a slower pace. This deceleration is primarily due to recessionary headwinds, geopolitical conflicts, talent shortages, and delayed decision-making within enterprises.

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Zinnov

APRIL 3, 2024

In the age of Generative AI, where ideas come to life with just a few spoken words, how do you stop admiring AI from the sidelines and start leading the disruption? In this episode of the Zinnov Podcast, Sidhant Rastogi, President of Zinnov, sits down with Professor Mohanbir Sawhney, Associate Dean for Digital Innovation and McCormick Foundation Professor of Technology.

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IBM Services

APRIL 3, 2024

Over the next decade, AI will impact all industries and help shape which companies, teams and executives come out ahead. This is why we’ve seen so many early AI adopters in sports, where even the slightest competitive advantage can be the difference between first and second place. Take last year’s US Open , for example, where IBM watsonx™ projected the level of advantage or disadvantage of all players in the singles draw.

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Right-Sizing Government Retail Regulations 64

NoonDalton

APRIL 3, 2024

Outsourcing technical solutions can provide significant benefits, from access to global talent to enhanced operational efficiency. However, it’s not without its challenges. Understanding these hurdles and implementing effective solutions is crucial for maintaining the quality and reliability of your tech operations. The Complex Landscape of Tech Outsourcing While tech solutions outsourcing offers transformative potential for businesses, it also introduces a range of challenges that can imp

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Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Avasant

APRIL 3, 2024

Each new technology sparks debate about its impact on employment. There are two contrasting perspectives. Optimists view the new technology as alleviating workers from the most grueling tasks, freeing them to do more meaningful work. Pessimists, on the other hand, sound alarms about widespread unemployment, especially for those at the bottom of the career ladder.

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V-Soft Consulting

APRIL 3, 2024

Embracing cutting-edge tech-powered solutions is always a key step. These solutions streamline work processes, boost productivity, ensure security & privacy, and improve overall business efficiencies. Moreover, the implementation of advanced solutions to assess operational risks, streamline compliance, and manage regulatory policies automatically is significant.

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Perficient Digital Transformation

APRIL 3, 2024

In the latest episode of “What If, So What?” host Jim Hertzfeld invites Eisaiah Engel, author of “ Innovation Casino ,” to dive deep into the essence of innovation in today’s business landscape. Engel shares his unique perspective on tackling innovation challenges across the spectrum as he and Jim explore the critical role of innovation in achieving differentiated, premium branding and generating alpha returns.

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Influx

APRIL 3, 2024

Over the past 10 years, we’ve built and run support teams for 100+ SaaS companies around the world, like Vend , Biteable and KeyCDN. We knew how to deliver a good customer experience from day one, but we’ve spent every day since perfecting it. Here’s what we learned. Jump ahead: Respond in less than 2 hours (during work hours) Focus on speed, not the fluffy details Get to the point, but be polite It’s well documented now that most if not all SaaS companies focus on customer success as part of th

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Customer Support Company Focus Research Accounting 52

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Perficient Digital Transformation

APRIL 3, 2024

Insurers are constantly striving to improve their operations, provide better experiences for customers, and minimize risks. Perficient insurance experts were interviewed for Forrester’s report, “ The Top Emerging Technologies In Insurance, 2024 ,” and discussed technologies expected to emerge in the insurance industry over the next five years, considering them now, and in the short-term, medium-term, and long-term future.

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Metasource

APRIL 3, 2024

In today’s fast-paced digital world, business efficiency has become more crucial than ever. Unfortunately, employees are only productive 31% of the average eight-hour workday. That leaves 69% of the day for what, exactly? In many organizations, employees are spending that time completing repetitive, tedious tasks and searching for information that’s not readily available.

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IBM Services

APRIL 3, 2024

On March 6, 2024, the US Securities and Exchange Commission (SEC) adopted rules to enhance and standardize climate-related disclosures by public companies and in public offerings. The commission’s adoption of the rules is two years in the making. The original proposed rules, issued in March 2022, aimed to ensure consistency in how publicly traded companies provided climate-related information to investors.

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Regulations Risk Management Risk Management Management 55

SPD Load

APRIL 3, 2024

As a small business owner, lowering overheads is critical to success. But you also need an expert IT team to stay competitive. The post Small Business IT Outsourcing: Everything You Need to Know first appeared on SpdLoad.

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IT Outsourcing Outsourcing 45

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Mercans

APRIL 3, 2024

The following rates are effective from 6 th April 2024 till 5 th April 2025, unless otherwise provided. New Tax rates and brackets for 2024-25 For Scotland, tax rates are revised: PAYE tax rate Rate of tax (%) Annual earnings the rate applies to Starter tax rate 19 Up to £2,306 Basic tax rate 20 From £2,307 to £13,991 Intermediate tax rate 21 From £13,992 to £31,092 Higher tax rate 42 From £31,093 to £62,430 Advanced tax rate 45 From £62,431 to £125,140 Top tax rate 48 Above £125,140 New social

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Advisory Engineering Payroll Insurance 40

Global Expansion

APRIL 3, 2024

Discover the top 15 payroll service providers to streamline your payroll processes. From automated calculations to seamless integration find the offerings.

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Payroll Service Automation 40

Capgemini

APRIL 3, 2024

Auditing ChatGPT – part II Grégoire Martinon, Aymen Mejri, Hadrien Strichard, Alex Marandon, Hao Li Jan 12, 2024 Facebook Linkedin A Survival Issue for LLMs in Europe Large Language Models (LLMs) have been one of the most dominant trends of 2023. ChatGPT and DALL-E have been adopted worldwide to improve efficiency and tap into previously unexplored solutions.

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Regulations Out-Tasking Research Engineering 52

Global Expansion

APRIL 3, 2024

Explore our comprehensive guide to understanding property taxes in Texas, debunking 11 common myths and providing factual insights.

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Capgemini

APRIL 3, 2024

Auditing ChatGPT – Part I Grégoire Martinon, Aymen Mejri, Hadrien Strichard, Alex Marandon, Hao Li Jan 12, 2024 Facebook Linkedin A Chorus of Disruption: From Cave Paintings to Large Language Models Since its release in November 2022, ChatGPT has revolutionized our society, captivating users with its remarkable capabilities. Its rapid and widespread adoption is a testament to its transformative potential.

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