The Global Small Business Blog

MAY 30, 2024

©iStock/paulaphoto The McKinsey Global Institute aggregated a richly granular data set of micro-, small-, and medium-size enterprises (MSMEs) and large companies across 12 broad sectors, 68 level-two sub-sectors, and more than 200 level-three sub-sectors for 16 countries that account for more than half of global GDP. In these countries, MSMEs on average have only half the productivity of large companies, and less than that in emerging economies.

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Redial

MAY 30, 2024

Artificial Intelligence (AI) is revolutionizing the outsourcing and Business Process Outsourcing (BPO) industries, offering numerous benefits while also posing certain challenges. Here’s a look at the impact in the world, advantages, and potential drawbacks, along with what we can expect in the coming years. The Impact of AI AI is everywhere—from virtual assistants like Siri and Alexa to more advanced applications in healthcare, finance, and education.

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Perficient Digital Transformation

MAY 30, 2024

Quality innovation is not for the weak at heart! Innovation myths may have you thinking it is for the lucky or the extremely talented – that’s not true. Pablo Picasso said, “Inspiration exists, but it has to find you working.” Thomas Edison quipped, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” In this blog post, I want to focus on a different quote with the same intent.

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Premier BPO

MAY 30, 2024

Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. Initially, it involved basic tasks but has evolved into a complex strategy integral to modern business operations, including Business Process Outsourcing (BPO), which encompasses contact centers and back-office functions. Empires Outsource for Efficiency Outsourcing can be traced back to ancient civilizations.

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Perficient Digital Transformation

MAY 30, 2024

Health insurers from every corner of the country are set to assemble in Las Vegas for the 2024 AHIP conference —and here at Perficient, we’re excited to have two of our colleagues attending as well. At AHIP 2024, thought leaders will address some of the industry’s most pressing questions, and the conference will feature educational sessions, Q&As, and networking opportunities.

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Everest Group

MAY 30, 2024

Cutting-edge digital technology is revolutionizing subscription management by providing organizations with real-time data-driven insights to enhance personalization, increase sales opportunities, optimize revenue, expand offerings, and retain customers. Explore the transformative impact of the latest advancements on customer experience management (CXM) for subscription services and gain valuable insights into the future outlook in this blog.

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Globalization Partners

MAY 30, 2024

In today’s evolving market, hiring the right talent at the right time is more important than ever. Strategic workforce planning allows human resources to identify talent needs associated with an organization’s future goals. With a powerful Employer of Record (EOR) solution in place, you can take global hiring and expansion to the next level.

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V-Soft Consulting

MAY 30, 2024

As digital technology continues to upgrade and improve, so do cybersecurity challenges, which is especially true for businesses going for digital transformation. Cybersecurity continues to target the most critical areas, where businesses must focus to ensure their finances, reputation as well as the operation of an organization are protected. With changing work culture and rapid adoption of hybrid work environment and businesses being distributed across geographies, a strong cybersecurity framew

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Everest Group

MAY 30, 2024

Live Webinar Strategic Sustainability Partnerships: Aligning Objectives for Long-term Impact May 30, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Sustainability has emerged as a critical imperative across industries amid growing concerns about climate change, resource depletion, and social inequalities. As enterprises near their commitment deadlines, they are looking to partner with leading sustainability enablement service providers for their tech, industry, and ESG domain exper

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V-Soft Consulting

MAY 30, 2024

If you’re an active ServiceNow user, you likely have many different instances with a couple of developers on your team. This can cause problems if multiple developers are working on the same instance. Because of this, ServiceNow developed the ServiceNow Team Development Module to enable a conflict-free and transparent development process.

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The Hackett Group

MAY 30, 2024

MPHRO Providers Hold Untapped Potential to Drive Increased Value and Insight for the HR Function Miami, FL – May 30, 2024 – The Hackett Group , Inc. (NASDAQ: HCKT), released their first Digital World Class Matrix focusing on MPHRO vendors – a market undergoing unprecedented transformation. As chief HR officers (CHROs) increasingly grapple with challenges like insufficient budgets, data management inconsistencies and the shortage of experienced talent, more and more are looking to MPHRO for suppo

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Perficient Digital Transformation

MAY 30, 2024

SQL Databases (MySQL, PostgreSQL, Oracle): Use Case: Perfect for storing and managing structured data with well-defined relationships, like: E-commerce applications: Customers, orders, products, and their attributes (names, prices, descriptions) with clear connections. Enterprise resource planning (ERP): Inventory, employees, departments, and their interactions.

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Everest Group

MAY 30, 2024

‘Everest Group Engage’ will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.” DALLAS, May 30, 2024 — When business executives take the time to attend a global conference, two objectives outweigh all the rest: they want to learn from real case studies and network with peers.

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Perficient Digital Transformation

MAY 30, 2024

Usability and UX: The Cornerstones of Universal Design In the first installment of our Usability and Experience (UX) in Universal Design series, we will lay the foundation by exploring the fundamental concepts of usability and user experience. We will discuss why these principles are essential for creating accessible and inclusive designs and how they align with the broader goals of Universal Design.

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Global Help Desk Services

MAY 30, 2024

Whether your IT help desk is in-house, outsourced, or hybrid, one of the best big-picture ways to assess help desk performance is by calculating your Cost Per Ticket (CPT). This metric is the gold standard when it comes to determining the efficiency of your IT help desk – and the efficiency of any outsourced IT help desk vendors you may be considering.

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Perficient Digital Transformation

MAY 30, 2024

Perficient is excited to announce that we have earned an Adobe specialization in Customer Journey Analytics (CJA), further solidifying our position as a leading Adobe partner. This is the 7th Adobe specialization we’ve added to our portfolio, which already includes Adobe Analytics, Adobe Commerce, Adobe Experience Manager – Run and Operate, Adobe Experience Manager – Sites, Marketo Engage, and Adobe Target.

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Everest Group

MAY 30, 2024

Event nasscom GCC Conclave 2024 | PROUDLY JOINING AS STRATEGIC PARTNER May 30 and May 31, 2024 Everest Group is excited to attend nasscom GCC Conclave 2024 and will return as a Strategic Partner for the event. During the event, Everest Group will host the roundtable: Borderless Aspirations and Beyond: GCC Leadership and Organizational Evolution Dynamics.

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Perficient Digital Transformation

MAY 30, 2024

Our banking risk and regulatory experts are excited to attend the upcoming XLoD Global event in New York on June 11th. What is XLoD Global? The world’s leading financial institutions and regulators come together at XLoD to discuss the future of non-financial risk and control. Representatives from all three lines of defense—operational management, risk management/compliance, and internal audit—attend to present, discuss, and learn about industry shifts that are impacting risk and regul

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SPD Load

MAY 30, 2024

If you’ve been thinking about building a SaaS application, we have good news for you! First, now is the perfect time to. The post How to Build Software as a Service? A Comprehensive Guide for 2024 first appeared on SpdLoad.

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Intugo

MAY 30, 2024

Why Outsourcing Call Center Solutions for Small Business Makes Sense Concurrently, small businesses often face challenges, from limited resources and budget constraints to the ever-increasing demand for exceptional customer service. Amidst these challenges, outsourcing call center solutions emerge as a strategic imperative, offering small businesses the opportunity to enhance their customer service capabilities while maximizing operational efficiency and cost-effectiveness.

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