The Global Small Business Blog

SEPTEMBER 3, 2024

©iStock/Jacob Wackerhausen From small shops to bold startups, women are trailblazing into entrepreneurship and making things happen on their own terms. But the playing field isn’t quite equal yet. Behind the breakthroughs, female founders still see more doors closed than opened regarding funding and fair chances. The percentage of women who started a business in the last year was 47%, compared to 44% for men.

Management 277

Management 277

31 West

SEPTEMBER 3, 2024

Setting up an after hours support can be a great way for an IT development business to provide exceptional customer service and support around the clock. With more businesses operating 24/7, having staff available after normal business hours is becoming increasingly important. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

Call Center 130

Call Center E-Commerce Flexibility Customer Service 130

Amzur

SEPTEMBER 3, 2024

Imagine a world where complex applications with thousands of lines of code can be built and deployed at lightning speed. This isn’t fiction; it’s a reality made possible by the emergence of low-code platforms. On the other hand, cloud platforms provide scalable infrastructure and on-demand resources to eliminate upfront investments and time-to-market.

Flexibility 97

Flexibility Regulations Marketing Efficiency 97

31 West

SEPTEMBER 3, 2024

Setting up an after hours call center can be a great way for an IT development business to provide exceptional customer service and support around the clock. With more businesses operating 24/7, having staff available after normal business hours is becoming increasingly important. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

Call Center 130

Call Center E-Commerce Flexibility Research 130

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What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.

Outsourcing

Global Help Desk Services

SEPTEMBER 3, 2024

You’ve decided an outsourced help desk is your best option. Great! Now what? Well, now it’s time to choose the type of IT help desk you need. And here’s the rub: it might not be as straightforward as you think. It can be hard to tell at first if the company you’re interested in is a boutique help desk provider, a managed service provider, or a large enterprise solution.

Outsourcing 59

Outsourcing Managed Services Management Service 59

Premier BPO

SEPTEMBER 3, 2024

Most businesses actively seek solutions to leverage data into their operations to gain a competitive advantage. Data literacy and rapid technological change help bring to the fore the relevance of data in business operations and what it means to be a truly data-driven organization. The biggest challenge is drawing actionable insights that drive business value from this sea of data.

Government 52

Government Analytics Outsourcing Efficiency 52

Globalization Partners

SEPTEMBER 3, 2024

As companies seek workforce opportunities beyond domestic borders, the responsibilities of today’s Chief Financial Officer are evolving rapidly. According to a 2023 McKinsey survey, in fact, over 39% of CFOs consider change management as the most important skill for the future, highlighting a growing need for a multifaceted approach to financial management.

Global Hiring 52

Global Hiring Management 52

Perficient Digital Transformation

SEPTEMBER 3, 2024

In the wake of VMware’s recent license cost increase under Broadcom’s new pricing model, many enterprises are facing the pressing need to reevaluate their IT strategies. For those reliant on VMware’s virtualization technologies, the cost hike poses a significant challenge to maintaining budgetary control while continuing to drive digital transformation efforts.

Reduced Costs 52

Reduced Costs Right-Sizing Flexibility Finance 52

Everest Group

SEPTEMBER 3, 2024

In this viewpoint, we explore consumers’ perceptions of gen AI adoption in their customer and contact center experiences.

Marketing 40

Marketing Service 40

Perficient Digital Transformation

SEPTEMBER 3, 2024

Relationships are Everything After engaging with numerous organizations seeking to establish efficient and effective data leadership practices, a recurring theme has emerged: executive data leaders often struggle to effectively partner with business teams. Additionally, our research indicates that data leaders who prioritize collaboration with business teams are over 20% more efficient in helping to accomplish organizational goals.

Collaborations 52

Collaborations Research Efficiency Marketing 52

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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

Management

Go4Customer

SEPTEMBER 3, 2024

Do you have difficulty determining the suitable cloud contact center solutions to be used? Doubtful of the one which is appropriate for your business? Do not worry! As a student or a learner, this article is intended to help you on this. It has therefore become our task to present to you the top 10 cloud contact center service providers. Of course, with this blog post, you receive information regarding cloud solutions that may be.

Service 40

Service 40

Perficient Digital Transformation

SEPTEMBER 3, 2024

Edge Delivery Services empowers developers and authors to create lightning-fast, high-performing digital experiences that score a perfect 100% on Google’s Lighthouse metrics. With Edge Delivery, you can choose from two flexible implementation options – document-based authoring and WYSIWYT (What You See Is What You Get) – to streamline your development workflow and accelerate content authoring.

Service 52

Service Flexibility Design Efficiency 52