The Global Small Business Blog

SEPTEMBER 3, 2024

©iStock/Jacob Wackerhausen From small shops to bold startups, women are trailblazing into entrepreneurship and making things happen on their own terms. But the playing field isn’t quite equal yet. Behind the breakthroughs, female founders still see more doors closed than opened regarding funding and fair chances. The percentage of women who started a business in the last year was 47%, compared to 44% for men.

Management 254

Management 254

31 West

SEPTEMBER 3, 2024

Setting up an after hours support can be a great way for an IT development business to provide exceptional customer service and support around the clock. With more businesses operating 24/7, having staff available after normal business hours is becoming increasingly important. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

Call Center 130

Call Center E-Commerce Flexibility Customer Service 130

Amzur

SEPTEMBER 3, 2024

Imagine a world where complex applications with thousands of lines of code can be built and deployed at lightning speed. This isn’t fiction; it’s a reality made possible by the emergence of low-code platforms. On the other hand, cloud platforms provide scalable infrastructure and on-demand resources to eliminate upfront investments and time-to-market.

Flexibility 90

Flexibility Regulations Marketing Efficiency 90

31 West

SEPTEMBER 3, 2024

Setting up an after hours call center can be a great way for an IT development business to provide exceptional customer service and support around the clock. With more businesses operating 24/7, having staff available after normal business hours is becoming increasingly important. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

Call Center 130

Call Center E-Commerce Flexibility Research 130

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Global Help Desk Services

SEPTEMBER 3, 2024

You’ve decided an outsourced help desk is your best option. Great! Now what? Well, now it’s time to choose the type of IT help desk you need. And here’s the rub: it might not be as straightforward as you think. It can be hard to tell at first if the company you’re interested in is a boutique help desk provider, a managed service provider, or a large enterprise solution.

Outsourcing 59

Outsourcing Managed Services Management Service 59

Perficient Digital Transformation

SEPTEMBER 3, 2024

The world of Digital Marketing is challenging and always updating with new strategies. To stay on top of the competition, businesses need to leverage the latest technologies like Generative AI. Gen AI can pump up your digital marketing efforts by creating highly engaged SEO-friendly content and boost your brand on SERP (Search Engine Result Page). In this blog, we’ll get to know what Generative AI is, how it works, and steps for using it in your digital marketing strategies.

Marketing 52

Marketing Customer Support Automation Engineering 52

Perficient Digital Transformation

SEPTEMBER 3, 2024

In the wake of VMware’s recent license cost increase under Broadcom’s new pricing model, many enterprises are facing the pressing need to reevaluate their IT strategies. For those reliant on VMware’s virtualization technologies, the cost hike poses a significant challenge to maintaining budgetary control while continuing to drive digital transformation efforts.

Reduced Costs 52

Reduced Costs Right-Sizing Flexibility Finance 52

Everest Group

SEPTEMBER 3, 2024

In this viewpoint, we explore consumers’ perceptions of gen AI adoption in their customer and contact center experiences.

Marketing 40

Marketing Service 40

Perficient Digital Transformation

SEPTEMBER 3, 2024

Relationships are Everything After engaging with numerous organizations seeking to establish efficient and effective data leadership practices, a recurring theme has emerged: executive data leaders often struggle to effectively partner with business teams. Additionally, our research indicates that data leaders who prioritize collaboration with business teams are over 20% more efficient in helping to accomplish organizational goals.

Collaborations 52

Collaborations Research Efficiency Marketing 52

Go4Customer

SEPTEMBER 3, 2024

Do you have difficulty determining the suitable cloud contact center solutions to be used? Doubtful of the one which is appropriate for your business? Do not worry! As a student or a learner, this article is intended to help you on this. It has therefore become our task to present to you the top 10 cloud contact center service providers. Of course, with this blog post, you receive information regarding cloud solutions that may be.

Service 40

Service 40

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Perficient Digital Transformation

SEPTEMBER 3, 2024

Edge Delivery Services empowers developers and authors to create lightning-fast, high-performing digital experiences that score a perfect 100% on Google’s Lighthouse metrics. With Edge Delivery, you can choose from two flexible implementation options – document-based authoring and WYSIWYT (What You See Is What You Get) – to streamline your development workflow and accelerate content authoring.

Service 52

Service Flexibility Design Efficiency 52