The Global Small Business Blog

NOVEMBER 17, 2023

©iStock/jacoblund Smaller technology companies are Europe’s “hidden champions” that need to be connected to develop alternative solutions to the big tech companies, Secretary General of the European DIGITAL SME Alliance Sebastiano Toffaletti told Euractiv. For Toffaletti, there is a misconception that everything is owned and invented by Google, Amazon, Microsoft, and other Big Tech companies.

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V-Soft Consulting

NOVEMBER 17, 2023

Robotic Process Automation (RPA) has emerged as a vital component of digital transformative initiatives, gaining widespread adoption across various industries due to its multifaceted advantages. Within this landscape, employee engagement becomes pivotal for the success of automation initiatives, as RPA aims to relieve human workers of mundane tasks, allowing them to redirect their efforts towards more meaningful and stimulating work.

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Robotics Process Automation Automation Service 105

SEBPO

NOVEMBER 17, 2023

“There were gasps at how large the SEBPO Team is now and how much they do to make our day-to-day easier and the business function.” – VP, Ad Operations Total 0 0 0 0 Case Study Retail Media Scaling to New Regions A Retail Media AdTech provider was seeking traction with brands in the US. The client was familiar with outsourcing and vetted several suppliers.

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Retail Out-Tasking Flexibility Jobbing 59

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA). Delve into the ramifications of this change and the potential dangers it poses to enterprises in this blog. “ Employee experience is critical to the success of any organization.

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Co-Sourcing Collaborations Outsourcing Sourcing 59

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Globalization Partners

NOVEMBER 17, 2023

Today’s businesses are breaking free from traditional paradigms and redefining success on their terms. However, the journey towards global expansion has often been hindered by complex regulations, time-consuming processes, and compliance challenges. Enter G-P, the trailblazing leader in the global employment industry, transforming the way companies expand globally at a time of unprecedented change in the workforce.

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Advisory Data Entry Human Resources Regulations 52

Everest Group

NOVEMBER 17, 2023

Enterprise buyers frequently misunderstand voice network services and incorrectly group disparate services under a single resource unit (RU). Accurately defining and pricing RUs is essential to ensure both the enterprise and service provider benefit. To shed light on this often-cloudy aspect of enterprise networking, read on. Voice technologies like Private Branch Exchange (PBX) and Voice over Internet Protocol (VoIP) have been integral to enterprise operations for many years now.

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Outsourcing Managed Services Management Service 59

Everest Group

NOVEMBER 17, 2023

Migration to cloud has been at the vanguard of growth the past three years, but its pace has slowed considerably and is unlikely to return at the level it was post pandemic. Microsoft, Alphabet, Amazon and even Meta, Apple and Tesla have indicated a weakening demand environment that could last at least two quarters. Peter Bendor Samuel says, “Much of the growth the industry has experienced over the last three years has been the migration to cloud and this modernization phenomena has slowed consi

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Go4Customer

NOVEMBER 17, 2023

In the hyper-competitive landscape of the modern business world, companies are constantly battling to meet the escalating demands of customer service. Did you know that 76% of consumers expect brands to understand their needs and expectations, and 59% are willing to switch to a new brand for better customer service? It's a staggering reality, and this is where strategic solutions come into play.

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Customer Service Service Outsourcing 40

Everest Group

NOVEMBER 17, 2023

Gain insights into the foremost expectations of healthcare providers concerning patient engagement platforms.

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Healthcare Marketing Service 64

Go4Customer

NOVEMBER 17, 2023

In today's dynamic business landscape, Business Process Outsourcing (BPO) services have evolved into an indispensable component, enabling companies to streamline their operations and focus on core competencies. Within this realm, customer support stands as a linchpin for ensuring both client success and satisfaction. Particularly, email support has risen to prominence as a pivotal channel for addressing customer concerns and inquiri.

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BPO Business Process Outsourcing Service Customer Support 40

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Everest Group

NOVEMBER 17, 2023

Identify the key obstacles involved in the implementation of patient engagement platforms within the industry.

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Marketing Healthcare Service 59