The Global Small Business Blog

JANUARY 19, 2024

©iStock/Author In a recent policy brief published by the Dag Hammarsköld Foundation and the United Nations, the common approach to achieving the Sustainable Development Goals (SDGs) has been to track progress on a global and country-by-country basis and to argue for policy change, for more investment, and more innovation. These are important elements of a strategy to achieve the SDGs, but what has been missing is to design, fund, and implement investment programs in a way that systematically and

Design 246

Design 246

Redial

JANUARY 19, 2024

Returning to an operational role, after consulting for almost 4 years, was a huge step towards creating real growth opportunities within an ever-growing BPO sector in South Africa, and a chance to implement some of the great strategies that BPESA has put into place to equip the industry for growth and rapid expansion. As I look back on my journey so far at Redial, it’s awesome to see the transformations that have taken place within the team and the organization.

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BPO Business Process Outsourcing Management Service 130

Perficient Digital Transformation

JANUARY 19, 2024

Many retailers are embarking on a digital transformation to modernize and scale their order management system (OMS) solution. Built on a modern architecture, the solution wraps Docker containers around order management business services. This architecture streamlines application management and the release of new functionality. The container technology also supports varying levels of technical acumen, business continuity, security, and compliance.

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Order Management Retail Software Flexibility 118

IBM Services

JANUARY 19, 2024

Whether your industry faces challenges from geopolitical strife, fallout from a global pandemic or rising aggression in the cybersecurity space, the threat vector for modern enterprises is undeniably powerful. Disaster recovery strategies provide the framework for team members to get a business back up and running after an unplanned event. Worldwide, the popularity of disaster recovery strategies is understandably increasing.

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Cybersecurity Outsourcing Out-Tasking Reduced Costs 97

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Perficient Digital Transformation

JANUARY 19, 2024

In the world of Generative Artificial Intelligence (AI), a new era of large language models has emerged with the remarkable capabilities. ChatGPT , Gemini , Bard and Copilot have made an impact in the way we interact with mobile device and web technologies. We will perform a comparative analysis to highlight the capabilities of each tool. ChatGPT Gemini Bard Copilot Training Data Web Web Web Web Accuracy 85% 85% 70% 80% Recall 85% 95% 75% 82% Precision 89% 90% 75% 90% F1 Score 91% 92% 75% 84% Mu

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Out-Tasking Marketing Insurance Software 115

IBM Services

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide. Study after study shows that customer loyalty is decreasing, as customers demand more from the providers of goods and services and show their displeasure by switching brands.

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Design Customer Service Service Marketing 91

3Pillar Global

JANUARY 19, 2024

Despite the centrality of Electronic Medical Records (EMR) within healthcare, few providers are satisfied with their current solutions. According to a recent whitepaper from Sage Growth Partners: 60% of hospital and healthcare system C-suite executives rank EMR optimization as their top technology initiative Only 24% believe their EMR lives up to their vendor’s promises “very well” Only 17% strongly agree their current EMR will meet their needs going forward The issues facing EMRs and clinical s

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Healthcare Administrative Collaborations Software 52

Everest Group

JANUARY 19, 2024

Life Sciences Digital Services Specialists As life sciences enterprises adapt to the post-pandemic market, global macroeconomic uncertainties and geopolitical disruptions are compelling biopharmaceutical and medical devices enterprises to rethink their future growth strategy. These enterprises are rationalizing and restructuring their portfolios, strategically addressing high-priority quick-wins use cases for digital transformation, and actively seeking providers with greater domain knowledge,

Service 59

Service Sourcing Marketing Healthcare 59

Zinnov

JANUARY 19, 2024

Amaresh Namburi is a Principal in the Globalization Excellence Practice at Zinnov. A strategic leader with over 12 years of global experience, Amaresh is a trusted advisor driving organizational success through data-insights and effective decision-making. In this critical role at Zinnov, Amaresh leverages his process orientation and cross-functional leadership abilities to integrate workstreams, program manage activities, and develop strategies to maximize productivity and goal achievement.

Management 52

Management 52

Perficient Digital Transformation

JANUARY 19, 2024

Mary Anderson and the Windshield Wipers Mary Anderson, who visited NYC on a snowy day in the early 1900s, saw the need for manual wipers that the driver could use from inside the vehicle. In 1905, Mary Anderson invented windshield wipers to improve driving in rain and snow. Before the invention of windshield wipers, drivers would have to repeatedly get out of their cars and clean off the windshield by hand.

Manufacturing 52

Manufacturing Marketing Efficiency Service 52

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Planergy Software

JANUARY 19, 2024

What's Planergy? Modern Spend Management and Accounts Payable software. Helping organizations spend smarter and more efficiently by automating purchasing and invoice processing. Learn more We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy.

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Risk Management Risk Management Supply Chain Management Sourcing 52

Perficient Digital Transformation

JANUARY 19, 2024

Perficient’s Generative AI Lab, part of our larger Generative AI Innovation Group , is consistently exploring and implementing use cases for generative AI and helping clients operationalize it with policies, advocacy, controls, and enablement. One use case organizations can consider is Synthetic Data and Document Generation, which allows companies to automate the creation of synthetic (or fake) data for testing purposes, therefore accelerating their digital transformation initiatives.

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Efficiency Healthcare Regulations Insurance 52

Magellan Solutions

JANUARY 19, 2024

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. Imagine a tired traveler being greeted warmly and efficiently. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. Learn about the 24-hour front desk, the reassuring symbol of convenience and security.

Streamline Operations 52

Streamline Operations Outsourcing Out-Tasking Efficiency 52

Chazey Partners

JANUARY 19, 2024

Austin, US: Chazey Partners, the Global Management Consulting firm, is proud to announce its key role in the successful launch of QX Global Group’s Automation Acceleration Center (AAC), a cutting-edge Center of Expertise (COE) designed to revolutionize the Business Process Management (BPM) industry. Phil Searle, Founder and CEO, Chazey Partners, enthusiastically states, “The Chazey-QX Automation Acceleration Center (AAC) is a shining example of the combination of Chazey and QX Global’s ind

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Automation Robotics Process Automation Global Management Consulting Collaborations 40

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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