Perficient Digital Transformation

DECEMBER 5, 2023

Selenium 4, the latest iteration of the Selenium WebDriver, introduces several enhancements to streamline web automation. One notable improvement is the revamped Actions API. This low-level interface provides virtualized device input actions to the web browser, offering granular control over keyboard, mouse, pen, touch devices, and even scroll wheel interactions.

Automation 98

Automation Flexibility Design 98

IBM Services

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. With the rise of highly personalized online shopping, direct-to-consumer models, and delivery services, generative AI can help retailers further unlock a host of benefits that can improve customer care, talent transformation and the performance of their applications.

Retail 94

Retail Inventory Management Call Center Efficiency 94

Everest Group

DECEMBER 5, 2023

As the sustainability sector rapidly expands, the demand for skilled professionals is soaring. Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. In recent years, the world has witnessed a remarkable surge in awareness regarding environmental responsibility and sustainability. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-frien

Co-Sourcing 64

Co-Sourcing Service Impact Sourcing Collaborations 64

IBM Services

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Customer service, sometimes called customer care or customer support, relates to the activities organizations take to ensure their customers’ needs are being met.

Customer Service 66

Customer Service Service Customer Support Call Center 66

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Intelligent Sourcing

DECEMBER 5, 2023

As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential sources and the extended time required to find, vet, and onboard new suppliers. Companies such as Walmart, Tyson Foods, Koch Industries, Maersk, Siemens, and Unilever are using AI tools to swiftly find and […] The post How global companies use AI to prevent supply chain disruptions appeared first on Intelligent Sourcing.

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Sourcing 59

Intugo

DECEMBER 5, 2023

Here’s What You Need to Know about BPO Call Center The strategic incorporation of a call center BPO (Business Process Outsourcing) has become an important consideration for companies striving to elevate efficiency and revolutionize customer support. A deep understanding of the integral role that BPO call centers play in optimizing business processes is very important for enterprises aiming to remain agile and competitive in their respective industries.

Call Center 59

Call Center BPO Data Entry Nearshoring 59

Zinnov

DECEMBER 5, 2023

Over the past eight years, a remarkable shift has taken place in how companies perceive and utilize cloud technology. Initial skepticism about data security and storage has given way to unwavering confidence since the pandemic.

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inDinero

DECEMBER 5, 2023

The Qualified Small Business Exemption (QSBS exemption) can shield up to $10 million, and sometimes more, of stock appreciation from capital gains tax. The rules are complex but worth understanding; there are substantial tax savings to be had by claiming this rare exemption. C-Corp executives considering a primary stock offering can use them to incentivize investors to purchase a primary stock offering.

Advisory 52

Advisory Accounting Retail Manufacturing 52

Perficient Digital Transformation

DECEMBER 5, 2023

In the ever-evolving landscape of web automation, Selenium 4 has emerged as a powerhouse with a plethora of features aimed at enhancing the testing experience. Among the standout additions is the capability to capture screenshots of specific web elements. This feature not only simplifies debugging but also provides a robust mechanism for visual validation in your automated tests.

Automation 52

Automation Collaborations Sourcing Efficiency 52

Everest Group

DECEMBER 5, 2023

LIVE WEBINAR Generative AI's Role in Modern Procurement: Use Cases and Impact December 5, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST In today’s business landscape, streamlined and efficient procurement processes are essential for sustained growth. It is imperative for procurement to embrace leading-edge technologies such as generative AI to stay competitive.

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Strategic Sourcing Sourcing Efficiency Management 52

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

V-Soft Consulting

DECEMBER 5, 2023

In this digital era, Generative Artificial Intelligence (GenAI) has emerged as a transformative force, revolutionizing industries, and fundamentally redefining the way organizations operate and work. Generative AI for business is rapidly evolving and being adopted across sectors. The eagerness of enterprises to tap into the power of Generative AI will only increase , changing work and adding trillions of dollars to the global economy in a few years.

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Customer Serv Outsource Smarter

DECEMBER 5, 2023

If the past few years have shown us anything, it’s that change is the only constant in the business process outsourcing (BPO) world. As we bid farewell to 2023 — a year marked by economic fluctuations, workforce scarcity, and increased automation — we can’t help but look forward to what 2024 holds.

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BPO Customer Service Business Process Outsourcing Service 52

Perficient Digital Transformation

DECEMBER 5, 2023

If there is one thing marketers across the world have in common right now, it’s using artificial intelligence (AI) as part of their digital experience. With the emergence of tools such as ChatGPT and DALL-E 2, to name just a few, AI is becoming more commonplace by the day. And it’s giving marketers endless inspiration for how a few AI bells and whistles can wow audiences and increase conversions.

Marketing 52

Marketing Healthcare Out-Tasking Customer Service 52

Magellan Solutions

DECEMBER 5, 2023

Are you one of those who think technology can be complicated? Well, not all of it! Take “live chat,” for example, which is precisely what it sounds like: a real-time chat on your website. But here’s the cool part: live chat is more than a technological advancement. It’s an enticing way to connect with your customers. Your website visitors simply compose a quick message, hit send, and get instant assistance.

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E-Commerce Sales Labor Costs Customer Support 52

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Everest Group

DECEMBER 5, 2023

Impact sourcing is gaining global recognition as a powerful solution for meeting talent needs in a socially conscious way while achieving business results and gaining positive publicity. Rita N. Soni , Principal Analyst, Everest Group, and Prateek Singh , Practice Director, Everest Group, shared their thoughts, saying promoting diversity, equity, inclusion, and belonging through impact sourcing can also attract positive publicity.

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Impact Sourcing Sourcing 45

SirionLabs

DECEMBER 5, 2023

Learn why contract compliance audits are important and the exact steps to implement them for your business contracts.

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Everest Group

DECEMBER 5, 2023

Generative AI seems so compelling. However, it carries significant issues that will likely cause initiatives to fail or substantially underperform against their potential. This blog presents information about several issues. We will look first at a key issue causing a lot of resistance to generative AI adoption: the technology presents a probabilistic answer as though it is a deterministic answer.

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Service 45

Zinnov

DECEMBER 5, 2023

At least 20% of Forbes 2000 global companies have set up their GCCs in India till 2023 and this share is estimated to grow to up to 55% by 2030, according to data from management consultancy firm Zinnov.

Management 40

Management 40

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Mercans

DECEMBER 5, 2023

Effective from 1 July 2023, the Employee’s Old Age Benefits Institution (EOBI) through notification no. ADLW 8(20)/ICT/2021-325 has amended the minimum wages for unskilled worker ordinance, 1961 from PKR 25,000 to PKR 32,000 monthly wage. The Employer and Employee contribution will be PKR 1,600 and PKR 320 i.e., 5% and 1% of Minimum monthly wage respectively.

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Payroll Service 40

Go4Customer

DECEMBER 5, 2023

In customer service, the terminologies "Contact Center" and "Call Center" are frequently interchanged, yet each encapsulates unique attributes and functionalities. This distinction holds immense significance for businesses endeavoring to deliver outstanding customer experiences and refine their service methodologies. While the terms are often used interchangeably, the divergence between Contact Centers and Call Centers is pivotal.

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Call Center Customer Service Service 40

Everest Group

DECEMBER 5, 2023

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Research Service 40

Go4Customer

DECEMBER 5, 2023

Welcome to the Outsourcing Advantage! Are you seeking ways to boost your business efficiency in Pune while focusing on core operations? Wondering how outsourcing could be your game-changer? Well, let's talk about Pune and its remarkable BPO services. Have you ever pondered the idea of driving business success by partnering with top-tier BPO companies in Pune?

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BPO Service Outsourcing Efficiency 40

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Perficient Digital Transformation

DECEMBER 5, 2023

Creating custom storefront APIs in the backend often involves a time-consuming process of crafting multiple files. Our PowerShell script automates endpoint creation to streamline this, generating the necessary classes and interfaces effortlessly. Let’s explore in this blog how to automate endpoint creation in Optimizely Configured Commerce with PowerShell.

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Automation Out-Tasking Service Design 52

Go4Customer

DECEMBER 5, 2023

Did you know Third-Party Verification Services (TPV) and Information Verification Services are revolutionizing businesses? Yes, in today's fast-paced business environment, they're not just tools; they're the game-changers. Imagine?You're a business owner, and you know that trust is the currency of modern commerce. Your customers, much like you, want efficient and secure transactions.

Sales 40

Sales Service Efficiency 40

Magellan Solutions

DECEMBER 5, 2023

Facing customer retention challenges, especially when you’re still getting the hang of things, is crucial. So, what’s the smart move for inexperienced businesses? Outsourcing their inbound call center services. But the question is, how much are you willing to spend for better customer service? Knowing the inbound call center cost allows your business to budget planning before you delegate some of your business operations to a call center.

Call Center 52

Call Center Outsourcing Streamline Operations Cost Control 52

Go4Customer

DECEMBER 5, 2023

In customer service, the terminologies "Contact Center" and "Call Center" are frequently interchanged, yet each encapsulates unique attributes and functionalities. This distinction holds immense significance for businesses endeavoring to deliver outstanding customer experiences and refine their service methodologies. While the terms are often used interchangeably, the divergence between Contact Centers and Call Centers is pivotal.

Call Center 40

Call Center Customer Service Service 40

Advertiser: Paycor

A process checklist is a valuable tool for any HR professional to help ensure that all tasks are completed on time and accurately and improve communication and collaboration among team members.

Payroll