Everest Group

DECEMBER 22, 2024

Digital Transformation Consulting Services PEAK Matrix Assessment Change Management Enterprises are investing in change management to navigate complex organizational transformations due to technology advances and evolving business models. Historically, several organizations struggled to realize their digital transformation initiatives full potential due to the absence of a strategic change management approach.

Management 52

Management Service Engineering Sales 52

Raya Contact Center

DECEMBER 22, 2024

We are pleased to share this guest blog post written by Aishwarya Barjatya, Practice Director at Everest Group, a global research firm. Read on to explore the emerging CX trends transforming the Gulf regions customer experience (CX) landscape. This expert analysis highlights how AI-driven hyper-personalization, omnichannel strategies, and sustainability are reshaping customer interactions.

Government 45

Government Impact Sourcing Research Analytics 45

Everest Group

DECEMBER 22, 2024

Sales Services PEAK Matrix Assessment The sales services landscape is rapidly evolving due to disruptive technologies, elevating customer expectations, and enterprise focus on data-driven decision-making. Customers are increasingly seeking more tailored and customized experiences. In this space, inside sales services such as lead generation, customer segmentation, and lead qualification are vital revenue drivers.

Sales 52

Sales Service Analytics Outsourcing 52