Mon.Jul 22, 2024

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Effective Strategies For Improving E-commerce Customer Service

31 West

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. Businesses are constantly searching for ways to enhance the customer experience, streamline operations, and build lasting relationships with their clientele. One effective solution that has gained traction is the implementation of advanced technologies like Bluedot AI, which can improve customer service through chatbots and automated support systems, recording and summarizin

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Balancing Privacy and Progress: Leveraging Synthetic Data for Business Success

3Pillar Global

As ChatGPT becomes a household topic and AI integrates into nearly every industry, organizations are looking to maximize the benefits of one of the greatest technological innovations of the millennium. They aim to avoid missing out on any benefits while mitigating risks and managing obstacles. Data is critical for AI models and applications but real-world data may not always be accessible, feasible, or prudent depending on the use case.

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Mercans Unaffected by Crowdstrike, The Largest IT Outage in History

Mercans

A few days ago, a faulty software update from a cybersecurity company caused what is being termed as the “largest IT outage in history.” This disruption began late Thursday and continued into Friday, affecting computers and technical systems globally. The incident, linked to a Microsoft device software update, impacted an estimated 8.5 million Windows devices—less, according to a blog post from Microsoft.

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How Synthetic Data Can Solve for Some of the Privacy Pitfalls of AI

3Pillar Global

As ChatGPT becomes a household topic and AI integrates into nearly every industry, organizations are looking to maximize the benefits of one of the greatest technological innovations of the millennium. They aim to avoid missing out on any benefits while mitigating risks and managing obstacles. Data is critical for AI models and applications but real-world data may not always be accessible, feasible, or prudent depending on the use case.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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7 Tips To Reduce Dead Air Space While Offering Customer Support

Mattsen Kumar

You have been calling the customer care center for the last 10 days to get your query resolved. But, every time you call, your call gets connected to one of those representatives who either lack knowledge or are incompetent to offer the requisite help. What happens during most of these calls is either your call is put on hold or left unattended and then disconnected.

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Challenges in Attaining Payroll Compliance

Paysquare

Introduction of Payroll Compliance In business processes and functions, payroll compliance plays an important part. Payroll compliance is related to following the legal and regulatory aspects that handle bookkeeping, taxes, salary & employee benefits. Businesses and companies of all sizes must understand the importance and need for payroll compliance.

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More Trending

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Is It Time to Choose a New Call Center or BPO Vendor?

NoonDalton

Choosing the right call center or business process outsourcing (BPO) vendor can significantly enhance customer experience and drive growth. However, partnering with the wrong vendors can lead to undesirable outcomes. So, when is the right time to start looking for new call center and BPO vendors? Recognizing When It’s Time for a Change All BPOs face occasional performance and staffing challenges.

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Overview of Engineering Trends & Tech Consulting | Ft. Sidhant R, President @Zinnov | SCALERPOD 28

Zinnov

The ScalerPod episode features Sidhant’s insights from his experience with Toyota and Tata Motors, emphasizing work ethics, customer satisfaction, and the transition from Mechanical Engineering to Tech Consulting. It also focuses on Zinnov’s efforts in growing the engineering community, promoting the India Engineering Ecosystem, and leveraging “Grey Hair Consulting, post-COVID tech trends, including cloud resilience, digital adoption, and the adoption of GenAI tools like CoPilot.

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7 Tips To Reduce Dead Air Space While Offering Customer Support

Mattsen Kumar

You have been calling the customer care center for the last 10 days to get your query resolved. But, every time you call, your call gets connected to one of those representatives who either lack knowledge or are incompetent to offer the requisite help. What happens during most of these calls is either your call is put on hold or left unattended and then disconnected.

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Stepping up: India-based global capability centres get a bigger say at multinational firms

Zinnov

Global capability centres (GCCs) in India are evolving beyond cost-effective back offices to increasingly play a central role in strategic decision-making of multinational companies.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Unlocking the Power of Salesforce OmniStudio Integration Procedure: An In-Depth Guide

Perficient Digital Transformation

Salesforce OmniStudio Integration Procedures are advanced tools designed to help organizations streamline and automate their business processes by integrating with various external systems. This guide provides an in-depth understanding of Integration Procedures, covering their key features, building elements, and best practices. Introduction Salesforce OmniStudio Integration Procedures are server-side processes that facilitate complex data transformations and seamless integration with external s

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Mercans Unaffected by Cloudstrike, The Largest IT Outage in History

Mercans

A few days ago, a faulty software update from a cybersecurity company caused what is being termed as the “largest IT outage in history.” This disruption began late Thursday and continued into Friday, affecting computers and technical systems globally. The incident, linked to a Microsoft device software update, impacted an estimated 8.5 million Windows devices—less, according to a blog post from Microsoft.

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5 Benefits of Business Process Management Powered by AI

Metasource

Imagine a business environment where operations are streamlined, costs are reduced, and every process aligns perfectly with your strategic goals. This happens when you leverage business process management (BPM) solutions to transform your workflows, adapt to new regulations, and better meet customer demands. And the benefits of BPM services are amplified when you add advanced technologies like artificial intelligence (AI) into the mix.

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Global Employment Challenges: How Elections Are Shaping Employment

Global Expansion

The recent UK elections have changed the global employment scene. New policies and regulations mean multinational companies face fresh challenges to stay compliant and competitive.

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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

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Unlocking the Power of Salesforce OmniStudio Integration Procedure:

Perficient Digital Transformation

Salesforce OmniStudio Integration Procedure are powerful tools designed to help organizations streamline and automate their business processes by integrating with various external systems. This guide will provide you with a detailed understanding of Integration Procedures, including their key features, building elements, and best practices. Introduction Salesforce OmniStudio Integration Procedure are server-side processes that enable complex data transformations and seamless integration with ext

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Digital Collaboration: everything to know about Dedicated Teams

Vilmate

The world’s digital transformation continues, and remote communication has become a big part of our lives. We spend much time chatting online about various things, including work. Many teams of developers have switched to working entirely remotely, ditching offices and daily chats by the water cooler. The COVID-19 pandemic significantly influenced the digitalization of work.

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Today in Global Small Business: President Joe Biden Is Not Seeking Reelection

The Global Small Business Blog

©iStock/BrianPirwin What's affecting me, my clients, my colleagues and other global small business owners: President Joe Biden is not seeking reelection. Biden to step down as Democratic presidential nominee. Quote of the week: "I believe today [7/21/24] what I always have: that there is nothing America can't do - when we do it together. We just have to remember we are the United States of America." – President Joe Biden on X announcing his exit from the 2024 presidential race Joe Biden drops ou

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