Perficient Digital Transformation

NOVEMBER 12, 2023

I sometimes see folks creating components in XM Cloud incorrectly. Therefore I decided to create and share this guidance with you. So, basically, there are five steps involved in creating your own component: Create an SXA module that will serve as a pluggable container for all the necessary assets for your components, if not done yet. The easiest way to create a component is to clone a mostly matching existing one.

Jobbing 52

Jobbing Sourcing 52

Anexa

NOVEMBER 12, 2023

According to a recent Gartner Survey , only 8% of customers used a chatbot during their most recent customer service interaction. Adding to the survey’s surprising findings, only 25% of those who did use chatbots said they would use them again. In fact, B2B customers demonstrated the most mistrust of chatbots, with only 7% of participants saying they used chatbots.

BPO 52

BPO Customer Service Accounting Jobbing 52

Capgemini

NOVEMBER 12, 2023

Automation as the differentiator for human achievement Marek Sowa Oct 04, 2023 Facebook Twitter Linkedin Brandon Deer, Chief Strategy Officer at UiPath, talks to Capgemini’s Marek Sowa about how UiPath’s automation and AI solutions are driving people to achieve more and how its partnership with Capgemini continues to deliver business value for our clients.

Automation 52

Automation Out-Tasking Government Flexibility 52

Capgemini

NOVEMBER 12, 2023

Applied AI – a gamechanger for business operations Preethi Sankaranarayanan Oct 05, 2023 Facebook Twitter Linkedin The competitive advantage promised by applied AI is very much here. And it’s delivering competitive advantage for organizations in the transformation business operations. As my colleague Arul Pradeep writes elsewhere in this edition of Innovation Nation, practical examples are generally better than theory, and show is generally better than tell.

Analytics 52

Analytics Automation Finance Customer Service 52

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Capgemini

NOVEMBER 12, 2023

Expanding the intelligent automation workforce – a female perspective Ewelina Kałucka Oct 04, 2023 Facebook Twitter Linkedin Innovation Nation talks to Capgemini’s Ewelina Kałucka, Vijaya Yellu, and Anuradha Raghuraman about how women bring a unique perspective to IT and automation roles and what Capgemini is doing to attract more female talent to expand its IT and automation workforce.

Automation 52

Automation Right-Sizing Administrative Healthcare 52