Mon.Apr 07, 2025

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Managing Change in the Era of AI Disruption: How to Lead, Adapt, and Thrive | Blog

Everest Group

Artificial intelligence ( AI) is rewriting the rules of business, transforming workflows, redefining job roles, and reshaping entire industries. But heres the catch: without the right change management strategy, AI adoption can create chaos instead of competitive advantage. So, how can enterprises turn disruption into opportunity? Read on to explore the key strategies for navigating AI-driven change with confidence and clarity.

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The Hackett Group: 89% of Executives Fast-Tracking Gen AI to Drive Enterprise Performance

The Hackett Group

New report reveals 5X growth in Gen AI initiatives and key strategies for scaling impact MIAMI April 7, 2025 The Hackett Group , Inc. (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) strategic consultancy and executive advisory firm, today released findings from its 2025 Key Issues Study, revealing that 89% of executives are accelerating Gen AI initiatives up from just 16% last year.

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Customer Data Platform (CDP) Products PEAK Matrix® Assessment

Everest Group

As businesses adapt to an increasingly complex data ecosystem, Customer Data Platforms (CDPs) continue to expand beyond simple data aggregation. Stricter data privacy regulations, third-party cookies decline, and the growing demand for personalized customer experiences are driving enterprises to adopt CDPs as a core component of their MarTech stack.

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Migrating from Eloqua to Salesforce Marketing Cloud: A Step-by-Step Guide

Perficient Digital Transformation

Migrating from Eloqua to Salesforce Marketing Cloud: A Step-by-Step Guide Transitioning from Oracle Eloqua to Salesforce Marketing Cloud (SFMC) is a significant move that can unlock new capabilities, improve personalization, and better align your marketing stack with your broader Salesforce ecosystem. However, its not just a matter of copying and pasting your assets over a successful migration requires thoughtful planning, collaboration, and execution.

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8 Pillars of Leadership Development

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

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Banking, Financial Services, and Insurance (BFSI) IT Services Specialists PEAK Matrix® Assessment 

Everest Group

The Banking, Financial Services, and Insurance (BFSI) industry is navigating heightened economic uncertainty, rapid technology innovation, and sophisticated customer demands. In response, BFSI enterprises are turning to specialized IT services firms. These providers offer in-depth domain expertise, tailored solutions, and agile, collaborative delivery models and are emerging as viable challengers to traditional, large-scale providers.

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Boosting CX and agent productivity with Microsoft Copilot

Capgemini

Boosting CX and agent productivity with Microsoft Copilot Vinay Patel 26 June 2024 Facebook Twitter Linkedin With the accelerating embrace of Artificial Intelligence, financial services have a once-in-a-generation opportunity to re-imagine customer experiences. This includes hyper-personalizing contact center interactions to engage with customers in new ways.

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What We Learned at Hannover Messe 2025: EU Policy, AI, and CO₂ Reporting for Industrial and Energy Firms

Wirtek

H annover Messe 2025 welcomed over 127,000 participants from 150+ countries, confirming its role as the worlds leading industrial technology trade fair. This years spotlight: Net-zero legislation, AI-driven automation, and real-time CO monitoring. Wirteks team attended key EU Commission talks and spoke directly with industry innovators. Heres what we learnedand how it can drive real-world change for energy and IoT companies.

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Market View by Geography | Market Insights™

Everest Group

Market View by Geography highlights how different regions are evolving in terms of demand maturity, investment, and provider strategies.

Marketing 130
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Intugo - Untitled Article

Intugo

Nearshoring for Skilled Team Growth In this video, we dive into how Mexico has become a top destination for foreign companies looking to build skilled teams. Featuring industry experts in recruitment and talent expansion, this episode provides valuable insights into why Mexico is emerging as a key player in the global economy. The post appeared first on Intugo - Nearshore Staffing Solutions for Cost-Effective Business Growth.

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The Eras of Digital Identity – From Foundational Systems to AI-driven Personalization | Market Insights™

Everest Group

The Eras of Digital Identity From Foundational Systems to AI-driven Personalization highlights seamless experiences and tailored interactions

Marketing 130
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How are leading telecoms providers bringing over-the-top customer experience and service to the next generation of consumers?

Capgemini

How are leading telecoms providers bringing over-the-top customer experience and service to the next generation of consumers? Amar Misra Aug 25, 2023 In todays rapidly changing markets, Communication Service Providers (CSPs) are facing unprecedented challenges. Some of the most pressing challenges include evolving customer preferences and increased demand for service personalization, operational efficiency issues, complex and multivariate charging and cost models, stiff competition from peers, a

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The Evolution of Digital Identity – Shifting Consumer Demands and Technology Drivers | Market Insights™

Everest Group

The Evolution of Digital Identity Shifting Consumer Demands and Technology Drivers show seamless access and security to identity solutions.

Marketing 130
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Rising tide: How private equity can lift the shipbuilding industry

McKinsey & Company

Demand for military and commercial vessels is outpacing supply. Private equity investments that improve shipyard efficiency could boost production and help nations meet their security requirements.

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Get to Know G-P Gia™, Your Global HR Agent

Globalization Partners

Global HR compliance isnt just complex, its a constantly moving target. This is especially true for hiring and managing international workforces. Laws are regularly updated, regulations vary across borders, and the stakes are high. Staying ahead of these issues can help you avoid complications and also lowers your costs and risk profile.

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How to Set Better OKRs and Drive Results

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

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To climb to the top, women should focus on skill building

McKinsey & Company

Low advancement rates have hindered womens careers. To make up ground, they can hone their entrepreneurial and soft skills and build a network of mentors and sponsors.

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2025 AI at Work Report and the Evolution of HR

Globalization Partners

HR is about humans. But balancing the needs of humans with the need to drive business forward isnt always easy. HR leaders have to attract top talent, build high-performing teams, and reach business goals all while creating a positive work experience for employees. Now, HR teams are finding the help they need in AI.

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Winning with customers: The Albert Heijn success formula

McKinsey & Company

CEO Marit van Egmond shares her recipe for Albert Heijns success and what she expects to drive the market in the years to come.

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Top 5 Countries to Outsource Software Development in 2025

WebCreek

Outsourcing software development is about much more than just finding skilled developers, its about choosing a country that truly aligns with your business goals. With so many factors to consider, like time zones, labor costs, and technical expertise, its not an easy decision, and it can make all the difference in how smoothly your project […].

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Kesko bets on data and AI to reduce waste and drive growth

McKinsey & Company

Jorma Rauhala, president and CEO of Kesko Corporation, reveals the success factors of Keskos data and AI journey.

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12 RFP Questions to Ask About AI in the Contact Center

Blue Ocean

Youve got your game face on. Youre prepared for the future of customer service. And youre ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. But are you asking the right questions about artificial intelligence? AI and customer care are growing deeply intertwined, with intelligent tech delivering powerful insights for hyper-personalized experiences.

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Selex drives growth by tailoring assortments and formats to local needs

McKinsey & Company

According to Maniele Tasca, general manager of Selex Gruppo Commerciale, recognizing regional differences is a key success factor in Italian grocery.

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Mother’s Day eCommerce: How to scale your CX team for the online surge

Influx

Mothers Day is one of the biggest retail events of the year. According to current trends and data from the National Retail Federation (NRF), eCommerce spending for Mothers Day in 2025 is expected to be significant, with estimates placing the total near $33.5 billion in the United States alone, representing a near-record high for the holiday. This year, eCommerce remains the most popular shopping destination, with 35% of consumers choosing to shop online.

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Future-Proof Your Talent Pipeline

Get ready for the future of business. As HR navigates an ongoing labor shortage, leaders need stronger, more adaptable recruiting strategies. Do you have the tools you need to build a talent pipeline that drives sustainable business growth?

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The State of Grocery Retail Europe 2025

McKinsey & Company

Despite cost pressure and low volume growth, there are pockets of opportunity in European groceryfrom private label differentiation to personalization of the shopping experience.

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Q1 2025 Message from the ASW Global Management Team

AS White Global

The first quarter of 2025 has been a successful start to the year, with new client partners , productive networking events, and proactive initiatives aimed at enhancing our company culture and employee engagement. These activities reflect our steadfast commitment to maintain ASW Globals status as a certified Great Place To Work. GROWING OUR PARTNERSHIPS Joe Fussell, ASW Global CEO and newly appointed President of Australia Thailand Business Council (ATBC), was among the distinguished speakers in

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Empowering everyday convenience

McKinsey & Company

Jitse Groen, CEO and founder of Just Eat Takeaway.com, talks shop about the evolution and the economics of grocery delivery in Europe.

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Sitecore Search Source Types – Part I

Perficient Digital Transformation

Sitecore Search is a robust search solution designed to streamline the indexing and retrieval of content with ease. Supporting a wide range of source types, it empowers developers to integrate various content repositories without breaking a sweat. In this blog, we’ll take a deep dive into the different Sitecore Search source types, complete with implementation examples, to help you hit the ground runningand maybe even have a little fun along the way!

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No Excuses: The Definitive Guide to Managing a Remote Team

Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

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Today in Global Small Business: SNL's Latest Episode Where Trump Provides an Update On His Recent Tariffs

The Global Small Business Blog

iStock/Ray Orton What's affecting me, my clients, my colleagues and other global small business owners: Oh, have some fun with SNL's latest episode where Trump provides an update on his recent tariffs. Trade.gov is still up and running. Here's the part I like best: Are you experiencing a trade barrier? Go here. Is there anyone who is NOT experiencing a trade barrier right now?

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Avoiding Metadata Contention in Unity Catalog

Perficient Digital Transformation

Metadata contention in Unity Catalog can occur in high-throughput Databricks environments, slowing down user queries and impacting performance across the platform. Our Finops strategy shifts left on performance. However, we have found scenarios where clients are still experiencing query slowdowns intermittently and even on optimized queries. As our client’s lakehouse footprint grows, we are seeing an emerging pattern where stress on Unity Catalog can have a downstream drag on performance a

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