The Global Small Business Blog

MAY 22, 2024

©iStock/The_Believer_art YouTube is a global video platform that can get your business in front of millions of potential new customers. Additionally, meaningful video content can attract and engage your target audience and strengthen your marketing efforts. In this article , the author explains why YouTube is a must-have marketing strategy, how the video platform can help your brand and how to create a YouTube channel with compelling, engaging content.

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Marketing 253

Redial

MAY 22, 2024

Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI). Time Zone Compatibility: Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency.

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Nearshoring Labor Costs Business Process Outsourcing Outsourcing 130

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues. Read on to discover strategies to improve CXM provider success in a technology-driven market.

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Robotics Process Automation Right-Sizing Call Center Sourcing 69

Redial

MAY 22, 2024

Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI). Time Zone Compatibility: Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency.

Nearshoring 130

Nearshoring Labor Costs Business Process Outsourcing Outsourcing 130

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. However, the significance of this recovery is unexciting, as balancing forces exist that both impede and support industry growth. How a service provider aligns with the right set of forces will become key to competitive success.

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Service Banking Right-Sizing Research 69

Intelligent Sourcing

MAY 22, 2024

The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains the title of most favored offshore CX delivery destination in 2024, according to this year’s Front Office CX Omnibus Survey by Ryan Strategic Advisory. This marks the second year in a row that India has topped […] The post India is the Most Favored Offshore CX Delivery Location in 2024 appeared first on Intelligent Sourcing.

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Offshoring Advisory Sourcing 59

Zinnov

MAY 22, 2024

The last 3 years have been a wild roller coaster ride for the world, including the India Global Capability Centers (GCCs) ecosystem. The COVID-19 pandemic heightened tensions between the US and China, with the Western world realizing China’s strength, which the latter demonstrated by flexing its muscles considerably. This, in turn, put pressure on companies to reduce their reliance on China and explore alternatives.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59

V-Soft Consulting

MAY 22, 2024

Up until now, Artificial Intelligence (AI) has been used to automate and improve business processes. Technology has always led to continuous innovation, which has enabled the development of Creative AI.

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Automation 52

The Hackett Group

MAY 22, 2024

Containing procurement costs increasingly feels like a balancing act between multiple competing strategic goals. The post 3 ways to cut procurement costs (without sacrificing quality) appeared first on The Hackett Group.

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V-Soft Consulting

MAY 22, 2024

Robotic Process Automation (RPA) is a game-changing technology that has the potential to create a rapid return on investment and save businesses hundreds of hours across thousands of transactions. This groundbreaking technology is helping business enterprises streamline workflows and automate processes.

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Robotics Process Automation Automation 52

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

NoonDalton

MAY 22, 2024

Customer support has evolved significantly over the past decade, driven by technological advancements and rising customer expectations. In today’s fast-paced digital world, customers demand swift, efficient, and personalized service around the clock. Meeting these demands can be challenging for businesses, especially when balancing cost-effectiveness with high-quality support.

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Customer Support Outsourcing Flexibility Labor Costs 52

The Hackett Group

MAY 22, 2024

Miami, FL – May 22, 2024 – Today, The Hackett Group, Inc. (NASDAQ: HCKT), an IP-based Gen AI strategic consulting and executive advisory firm that enables Digital World Class ® performance, is pleased to announce it has been honored with OneStream Software’s prestigious Finance Transformation Award at this year’s OneStream Splash event in Las Vegas, NV.

Finance 52

Finance Software Global Alliances Advisory 52

Perficient Digital Transformation

MAY 22, 2024

We surveyed mid-market B2B professionals to learn more about their priorities when selecting an order management system (OMS). The study results shed light on where decision makers focus when approving potential investments, as well as revealed misconceptions about the key drivers of costs related to order management platform selection. TCO Tops the List The study found that total cost of ownership (TCO) is the top consideration for mid-market firms evaluating order management platforms, outrank

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Order Management Research Marketing Management 52

Ivemsa

MAY 22, 2024

Monterrey has emerged as a world leader in the steel and metal fabrication industry. This is specifically valuable for U.S. and other foreign manufacturers working in the construction, automotive, and engineering sectors. With many steel companies in Mexico introducing a reliable rotation of suppliers, this region is also gaining popularity due to its reduced costs, competitive labor, and accessible transportation.

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Manufacturing Reduced Costs Nearshoring Engineering 52

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

3Pillar Global

MAY 22, 2024

I spent last Tuesday at the Modern Healthcare Digital Innovation Summit, where a number of colleagues and I engaged with leaders from health systems, payers, and digital health organizations. The discussions and speaking sessions were rich with insights on the current state and future direction of healthcare innovation. Here are some common themes that emerged.

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Healthcare Pharmaceuticals Administrative Out-Tasking 52

Perficient Digital Transformation

MAY 22, 2024

In a world where technology evolves at lightning speed, staying ahead of the curve is not just important— it’s essential. In the latest episode of our “What If, So What?” podcast we dive deep into the tech trends reshaping industries in 2024. Join our host, Jim Hertzfeld, as he sits down with Mike Kosiek , a visionary technology product director from a Fortune 100 retailer, to explore the innovations that will define the next decade.

Retail 52

Retail Efficiency Marketing 52

Go4Customer

MAY 22, 2024

The holiday season is the most important period for eCommerce businesses since the sales are usually higher than usual by as much as 30%. In this period of heightened activity, call centers are crucial to customer happiness and sales. But, managing call center operations for effective and efficient handling of the growing number and complexity of customer concerns can be a difficult task.

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Call Center Sales Efficiency Management 40

Perficient Digital Transformation

MAY 22, 2024

JavaScript provides various console methods that aid in debugging your code. These methods offer functionalities beyond simple logging and can help you inspect variables, track execution flow, and organize your console output. Here’s an overview of some commonly used console methods: 1. Console.log With the console.log method, you can output messages to the web console.

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Software 52

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Ivemsa

MAY 22, 2024

The focus on nearshoring to Mexico has become a common thread in discussions among American manufacturers over the past several years. The trade war with China followed by the official enactment of the revised free trade agreement between the U.S., Mexico, and Canada motivated more companies to relocate production from China and bring it closer to home.

Manufacturing 52

Manufacturing Nearshoring Human Resources Out-Tasking 52

Perficient Digital Transformation

MAY 22, 2024

Visual Studio Code Extensions and Shortcut Keys to Simplify Coding Efficiency is key when it comes to coding. A well-organized workflow significantly impacts output and how much you enjoy coding. The well-known Microsoft code editor Visual Studio Code (VS Code) has become highly well-liked among developers because of its performance, adaptability, and wealth of customization options via extensions and shortcut keys.

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Efficiency Management Software 52

Perficient Digital Transformation

MAY 22, 2024

Ready to take your website from static to sensational? Dive into the world of 2D transformations in CSS3 and discover how you can effortlessly enhance your web design with dynamic effects! Say goodbye to boring layouts and hello to eye-catching animations and transitions. Let’s unleash the power of CSS3 together! 2D Transformation of Elements Using CSS3, you can spice up your webpage with cool effects like moving, spinning, resizing, and tilting elements.

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Design Right-Sizing 52

Perficient Digital Transformation

MAY 22, 2024

3D Transformation of Elements Dive into the exciting realm of CSS3 3D transformations! Experience the magic of moving, rotating, scaling, and skewing elements in three-dimensional space, adding depth and flair to your web design. With CSS Transform and Transform Functions, unleash your creativity and elevate your website with stunning visual effects while ensuring seamless layout integration.

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Design 52

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing