The Global Small Business Blog

OCTOBER 14, 2024

©iStock/md ashek miah What's affecting me, my clients, my colleagues and other global small business owners: Happy Columbus Day , a national holiday in many countries of the Americas and elsewhere, and a federal holiday in the United States, which officially celebrates the anniversary of Christopher Columbus's arrival in the Americas. U.S.-Canada trade opportunities are growing , Canadian official says.

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Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP. Need some insight? We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Below you’ll find six key sections of questions: Company overview Agent Hiring & Management Contact Center Reporting Project Management Technology Pricing Company Overview Get

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Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Mattsen Kumar

OCTOBER 14, 2024

In today’s digital age, businesses face unprecedented challenges and opportunities in delivering exceptional customer experiences (CX). The rapid advancement of technology has reshaped the landscape of customer interactions, necessitating a new approach—Customer Experience 2.0. This blog explores the meaning of customer experience, its evolution, and the key trends shaping the future of customer experience , highlighting the shift towards new trends, i.e., Customer Experience 2.0.

Outsourcing 52

Outsourcing Analytics Sourcing Automation 52

Perficient Digital Transformation

OCTOBER 14, 2024

APIs, or application programming interfaces, are essential to the dynamic world of digital transformation because they allow companies to communicate quickly and efficiently with their data and services. Consequently, effective management is essential to ensure these APIs function correctly, stay safe, and provide the desired benefits. This is where Google Cloud’s top-tier API management product, Apigee, comes into play.

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Management Analytics Design Flexibility 52

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Airswift

OCTOBER 14, 2024

What is training needs analysis (TNA)? A Training Needs Analysis (TNA) is key to closing skills gaps and boosting employee performance. By identifying where targeted training can make the most impact, you ensure every effort aligns with your company’s goals. With a structured approach, like a training needs analysis template, you can pinpoint exactly where your team needs development.

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Management 52

Perficient Digital Transformation

OCTOBER 14, 2024

In today’s fast-paced business environment, efficient procurement processes are essential for maintaining a competitive edge. Organizations must manage a myriad of products and services, ensuring that they are sourced, purchased, and delivered efficiently. Oracle Product Data Hub (PDH) Cloud and Oracle Procurement Cloud are two powerful tools that facilitate this process.

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Pharmaceuticals Manufacturing Strategic Sourcing Sourcing 52

Everest Group

OCTOBER 14, 2024

Webinar Mapping the CXM Outsourcing Landscape for Africa October 14, 2024 Join Everest Group’s David Rickard and Anubhav Das for an insightful webinar in which they delve into the recently released Everest Group Report about Africa’s emerging role in the Customer Experience Management (CXM) outsourcing landscape. This session will feature expert analyses and real-world perspectives from leading industry figures.

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Outsourcing Government Marketing Management 52

Mercans

OCTOBER 14, 2024

Introducing an industry-disruptive data privacy architecture to our G2N Nova global payroll engine. We are delighted to announce path-breaking advancements to our industry-leading G2N Nova payroll SaaS platform here at Mercans. The latest version introduces innovative features that empower clients to define and manage their payroll data anonymization and deanonymization methodologies effectively.

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Payroll Engineering Efficiency Management 52

Everest Group

OCTOBER 14, 2024

Operations outsourcing is evolving across major industries as rapid technological advancements and changing customer expectations reshape traditional models. What once focused on cost arbitrage is now transformation-centric, driving agility, enhanced efficiency, and improved customer experience. A 2024 key issues survey by Everest Group highlighted that beyond cost optimization, the top three key areas where enterprises seek direction include technology integration, advanced analytics, and proce

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Banking Automation Outsourcing Analytics 52