The Global Small Business Blog

JUNE 28, 2024

©iStock/krblokhin International Monetary Fund (IMF) chief Kristalina Georgieva recently urged U.S. policymakers to take advantage of the U.S. recovery from the pandemic and pay off the deficit. Georgieva said policymakers should put the U.S. national deficit on a “decisive downward path,” in part to ensure investors do not start losing interest in U.S. treasuries.

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Redial

JUNE 28, 2024

In today’s diverse workplace, including LGBTQ+ individuals are crucial for both ethical and strategic reasons. Here are key benefits of fostering LGBTQ+ inclusion: Enhanced Employee Well-being and Productivity When LGBTQ+ employees feel accepted, their job satisfaction and productivity improve. Authentic self-expression at work leads to higher engagement and commitment.

Jobbing 130

Jobbing Call Center Efficiency Nearshoring 130

Perficient Digital Transformation

JUNE 28, 2024

If you are using ServiceNow as your IT service management platform, you might want to make your catalog items searchable in Microsoft Search. Microsoft Search is a unified search experience that helps you find what you need across your organization, including files, sites, people, and more. By connecting your ServiceNow catalog items to Microsoft Search, you can enable your users to find and request them directly from the Microsoft 365 apps.

Sourcing 101

Sourcing Accounting Management Service 101

Premier BPO

JUNE 28, 2024

Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. 1 The CX downfall is a significant challenge for C-suite leaders, who must prioritize customer focus and identify areas of improvement.

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Customer Service BPO Service Co-Sourcing 96

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Perficient Digital Transformation

JUNE 28, 2024

Omnichannel provides a seamless shopping experience across all channels, including in-store, mobile, and online means providing a consumer with the same inventory, pricing, and promotions across all channels. Availability, Buying, and Customer-service (A.B.C.) are the first building blocks for a great customer experience – Here’s what to consider Availability: Omnichannel starts with retailers’ ability to achieve higher inventory availability accuracy.

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Retail Order Management Customer Service Sales 52

Intelligent Sourcing

JUNE 28, 2024

The greatest awards programme in the European customer contact industry. For more information visit www.ecccsa.com The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to […] The post European Contact Centre & Customer Service Awards (ECCCSAs) 2024 appe

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Customer Service Service Sourcing 52

31 West

JUNE 28, 2024

We live in a world where people don’t just expect personalized messages from their favorite brands, but they want the entire shopping experience tailored to their unique needs. Receiving the right message at the right time is a key marketing strategy for businesses. However, connecting with your customers through the right channel is equally important.

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Customer Support Sales Collaborations Marketing 130

Perficient Digital Transformation

JUNE 28, 2024

This blog was written by both Megan Mueller Jensen and Randy Roosekrans , supporters and committee members of PRISM, Perficient’s Employee Resource Group for our LGBTQIA2S+ colleagues and allies. As cisgender straight people in a professional setting, we believe it’s our responsibility to do our best to support our LGBTQIA2S+ colleagues. We are longtime allies, advocates, activists, and parents of gay kiddos, and we want to share a few things we’ve learned over the years about making our w

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Jobbing Sourcing Design 52

Perficient Digital Transformation

JUNE 28, 2024

Hello Trailblazers… As you all know, Salesforce, as a versatile customer relationship management (CRM) platform, provides a variety of features to manage different- different business needs. One such feature is the “Person Account,” designed for businesses that interact directly with individual consumers rather than companies. So, this blog will provide an in-depth understanding of Person Accounts in Salesforce, exploring their structure, benefits, setup, and best practices for effec

Accounting 52

Accounting Data Entry Automation Retail 52