The Global Small Business Blog
JUNE 28, 2024
©iStock/krblokhin International Monetary Fund (IMF) chief Kristalina Georgieva recently urged U.S. policymakers to take advantage of the U.S. recovery from the pandemic and pay off the deficit. Georgieva said policymakers should put the U.S. national deficit on a “decisive downward path,” in part to ensure investors do not start losing interest in U.S. treasuries.
31 West
JUNE 28, 2024
We live in a world where people don’t just expect personalized messages from their favorite brands, but they want the entire shopping experience tailored to their unique needs. Receiving the right message at the right time is a key marketing strategy for businesses. However, connecting with your customers through the right channel is equally important.
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Redial
JUNE 28, 2024
In today’s diverse workplace, including LGBTQ+ individuals are crucial for both ethical and strategic reasons. Here are key benefits of fostering LGBTQ+ inclusion: Enhanced Employee Well-being and Productivity When LGBTQ+ employees feel accepted, their job satisfaction and productivity improve. Authentic self-expression at work leads to higher engagement and commitment.
Perficient Digital Transformation
JUNE 28, 2024
If you are using ServiceNow as your IT service management platform, you might want to make your catalog items searchable in Microsoft Search. Microsoft Search is a unified search experience that helps you find what you need across your organization, including files, sites, people, and more. By connecting your ServiceNow catalog items to Microsoft Search, you can enable your users to find and request them directly from the Microsoft 365 apps.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Premier BPO
JUNE 28, 2024
Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. 1 The CX downfall is a significant challenge for C-suite leaders, who must prioritize customer focus and identify areas of improvement.
Globalization Partners
JUNE 28, 2024
Including benefits in kind, or non-cash, supplemental benefits in your global expansion strategy can improve employee engagement, talent retention, and business outcomes. With the right Employer of Record (EOR) solution, companies can access the tools and expert guidance to streamline global HR, payroll, benefits, and more – quickly and compliantly.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Perficient Digital Transformation
JUNE 28, 2024
Hello Trailblazers… As you all know, Salesforce, as a versatile customer relationship management (CRM) platform, provides a variety of features to manage different- different business needs. One such feature is the “Person Account,” designed for businesses that interact directly with individual consumers rather than companies. So, this blog will provide an in-depth understanding of Person Accounts in Salesforce, exploring their structure, benefits, setup, and best practices for effec
Intelligent Sourcing
JUNE 28, 2024
The greatest awards programme in the European customer contact industry. For more information visit www.ecccsa.com The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to […] The post European Contact Centre & Customer Service Awards (ECCCSAs) 2024 appe
Perficient Digital Transformation
JUNE 28, 2024
Following best practices for KPIs (key performance indicators) is an essential start for any marketing initiative, but it’s often an overlooked step. Let’s look and why KPIs are so important and some practical advice that can help you incorporate, and get value from, your KPIs. What is a KPI? KPIs and goals often get muddled in the heat of a project.
Perficient Digital Transformation
JUNE 28, 2024
This blog was written by both Megan Mueller Jensen and Randy Roosekrans , supporters and committee members of PRISM, Perficient’s Employee Resource Group for our LGBTQIA2S+ colleagues and allies. As cisgender straight people in a professional setting, we believe it’s our responsibility to do our best to support our LGBTQIA2S+ colleagues. We are longtime allies, advocates, activists, and parents of gay kiddos, and we want to share a few things we’ve learned over the years about making our w
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Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
Perficient Digital Transformation
JUNE 28, 2024
Omnichannel provides a seamless shopping experience across all channels, including in-store, mobile, and online means providing a consumer with the same inventory, pricing, and promotions across all channels. Availability, Buying, and Customer-service (A.B.C.) are the first building blocks for a great customer experience – Here’s what to consider Availability: Omnichannel starts with retailers’ ability to achieve higher inventory availability accuracy.
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