The Global Small Business Blog

JULY 25, 2024

©iStock/Sean3810 The Taiwanese government should play an active role in Taiwanese small-and-medium enterprises' (SME) international expansion, possibly through "overseas special zones," Minister of Economic Affairs Kuo Jyh-huei has said. Kuo said he envisions a special arrangement designed by the government to help Taiwanese SMEs that do not have the same kind of resources and bargaining power of industry giants such as TSMC and GlobalWafers Co., gain a foothold overseas.

Government 230

Government Design 230

Redial

JULY 25, 2024

Just returned from my first trip to London and my first-ever conference! Elder and I had the opportunity to attend the CX Retail Conference last week. The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market. After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed.

Retail 130

Retail BPO Efficiency Customer Service 130

31 West

JULY 25, 2024

We’re in such a technologically advanced landscape in the business world, that providing a good level of customer service is more important than ever before. Customers are used to receiving excellent service because luxury providers and high-touch services are the norm – meaning that customer expectations are bigger than in the past. Digital communication has been a factor in the increase in customers’ expectations of businesses – and that is due to the fact that AI and other digital technologie

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

Perficient Digital Transformation

JULY 25, 2024

“Double, double toil and trouble,” is a line repeated by the witches in Macbeth as they lay out the ominous prophecies of greatness and dire consequences for the titular character. Macbeth’s ambition envisions a perfect ending though desperate actions and moral weakness ruin it. So too are the misguided actions in pursuit of perfection which can set expectations and pressure that lead to unwanted results.

Regulations 118

Regulations Design Sales Accounting 118

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Amzur

JULY 25, 2024

In today’s rapidly advancing healthcare landscape, effective patient education stands as a cornerstone for improving health outcomes and empowering individuals to manage their well-being proactively. Despite this importance, a significant number of patients—ranging from 50% to 70%—leave medical consultations without fully comprehending their health conditions.

Healthcare 94

Healthcare Sourcing Efficiency Automation 94

Globalization Partners

JULY 25, 2024

As we explore in the 2024 Global Growth Guide, navigating the path to global growth requires careful planning and alignment by executives and key stakeholders. Without a unified approach, even the most promising expansion plans can falter, making the role of an Employer of Record (EOR) invaluable.

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Perficient Digital Transformation

JULY 25, 2024

Azure OpenAI Service offers powerful tools for utilizing OpenAI’s advanced generative AI models. These models are capable of producing human-like text, images, and even code, are revolutionizing various industries. By understanding and optimizing various parameters, you can significantly enhance the performance and precision of these models for specific applications.

Out-Tasking 52

Out-Tasking Regulations Service 52

SEBPO

JULY 25, 2024

AdMonsters Publishers Forum 2024 Total 0 0 0 0 AUGUST 4-6, 2024 Boston, MA AdMonsters Publishers Forum 2024 You’re a publishing or media executive headed to Boston for the AdMonsters Publishers Forum. You’ve invested the time and resources in booking your flight, your hotel, and your tickets. But what’s the true ROI? Perhaps you’ll make some great connections, listen to some fantastic speakers , and pick up some valued new insights for yourself and your team.

Analytics 52

Analytics Outsourcing Design Management 52

Perficient Digital Transformation

JULY 25, 2024

Payment Card Industry (PCI) compliance is a set of security standards established by the major payment providers like Visa and Mastercard. PCI Compliance is to store, retrieve, and transform card holder data securely during the payment process. Organizations that process payments using customers’ card data are required to comply with PCI standards.

Call Center 52

Call Center Accounting Sales Sourcing 52

Everest Group

JULY 25, 2024

Enterprises today must prioritize building and scaling next-generation products, platforms, and services to stay competitive. This blog explores how Global Capability Centers (GCCs) are helping to navigate these challenges by fostering a future-ready workforce through innovative learning strategies, modernized job architectures, and advanced technology solutions.

Jobbing 52

Jobbing Automation Service Management 52

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Perficient Digital Transformation

JULY 25, 2024

When I started looking for my next car, the questions did not stop at whether to buy an internal combustion engine (ICE), an electric vehicle (EV), or a hybrid. I wanted to be a well-informed buyer before I made my final decision. I wanted to not only know all the information needed to make the optimal car selection but also wanted a hassle-free buying experience that included a future maintenance and services plan that works well for me.

Order Management 52

Order Management Management Manufacturing Inventory Management 52

Mercans

JULY 25, 2024

On 9 March 2023, the National Bank of Angola published notice 2/13 in the Diário da República introducing new foreign exchange control laws, the new laws came into effect on 9 April 2023. Among the changes introduced includes payments to foreign exchange non-residents with an employment contract in Angola, see below rules: Payment of net earnings to non-residents country of origin Employees with contracts duration of 12 months or more must open a bank account with a bank domiciled in Angola for

Banking 40

Banking Payroll Accounting Service 40

Perficient Digital Transformation

JULY 25, 2024

When troubleshooting issues in Adobe Experience Manager (AEM), the first step is often to identify which code version is deployed for the affected projects. However, OSGi bundle versions only provide a partial picture, lacking crucial details like the exact branch used. This becomes especially problematic when managing multiple tenants in the same environment or comparing code across different environments, which requires tedious navigation through CI/CD tool histories like Jenkins.

Design 52

Design Management Service Flexibility 52

Mercans

JULY 25, 2024

On 27 December 2023, Angola published notice 12/13 in the Diário da República introducing the New General Labor Law (NGLL), the law came into effect 26 March 2024. The NGLL replaces the 2015 General Labor Law (GLL). The NGLL introduces various changes affecting fixed terms contracts, leaves types, overtime pay, amongst other changes. When Can Fixed Term Contracts Be Entered Into The NGLL considers that the employment contract for an unlimited term is the default type of employment relationship.

Out-Tasking 40

Out-Tasking Jobbing Payroll Marketing 40

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Perficient Digital Transformation

JULY 25, 2024

Omnistudio Data Mapper The Omnistudio Data Mapper tool is designed to read, transform, and write Salesforce data. It facilitates data transfer to OmniScripts and OmniStudio FlexCards from Salesforce and, conversely, updates Salesforce with data from these components, typically via OmniStudio Integration Procedures. Example of Data Flow Get Data: An OmniScript invokes an Omnistudio Data Mapper Extract (through an Integration Procedure) to retrieve data from Salesforce.

Accounting 52

Accounting Automation Design Efficiency 52

Go4Customer

JULY 25, 2024

Virtual assistants are now integrated into the solutions of modern companies as a cost-saving and efficient means of improving business processes. Global virtual assistant services market is projected to touch $25 billion by 2031 with the 6 billion by 2025, it is believed that such strategic staffing approaches are gradually gaining higher popularity among various companies, which shifted their focus on the outsourcing of the administra.

Service 40

Service Outsourcing Efficiency Marketing 40