The Global Small Business Blog

JULY 1, 2024

©iStock/Olivier Le Moal What's affecting me, my clients, my colleagues and other global small business owners: Check out 60 grants, loans and programs to benefit your global small business. Trying to determine best website builder for your business? Quote of the week: "Success isn’t about how much money you make, it’s about the difference you make in people’s lives.” – Michelle Obama, First African-American First Lady of the United States A new survey of 1,000 small to medium-sized business owne

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Everest Group

JULY 1, 2024

Care Management Platforms PEAK Matrix ® Assessment Care management is a vital healthcare aspect that ensures patients and members receive coordinated and personalized care. Traditional healthcare professionals served as care managers, coordinating care plans and facilitating communication among payers and providers. Post-COVID, technology advances such as gen AI have transformed care management.

Management 86

Management Healthcare Sourcing Analytics 86

Perficient Digital Transformation

JULY 1, 2024

We are thrilled to announce that Perficient has been recognized as a 2024 Top Workplace by the St. Louis Post-Dispatch ! This award is a testament to the company’s ongoing commitment to fostering an exceptional work environment for our colleagues. Not to mention, this is our ninth time winning this award in St. Louis! The Top Workplace award is particularly meaningful as it is based solely on employee feedback.

Research 64

Research Jobbing 64

Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. In this landscape, Guidewire was pivotal for insurers seeking to update their core systems. Thus, enterprises are optimizing operational efficiency, scalability, and customer engagement through flexible and interconnected system architectures.

Insurance 59

Insurance Service Offshoring Analytics 59

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Unosquare

JULY 1, 2024

Are you torn between pursuing a career in computer science or data science ? You’re not alone. Both fields offer exciting opportunities and unique perks. Understanding the differences between these two domains can help you make an informed decision about your future career path. What is Computer Science? Computer science is the study of computers and computational systems.

E-Commerce 52

E-Commerce Cybersecurity Software Engineering 52

Everest Group

JULY 1, 2024

Healthcare Industry Cloud Services PEAK Matrix® Assessment The healthcare industry is significantly investing in cloud services to implement use cases in health data analytics, value-based care, population health, and interoperability. As enterprises grow, they leverage industry cloud to future-proof technology infrastructure and enhance value delivery.

Healthcare 59

Healthcare Service Insurance Analytics 59

Perficient Digital Transformation

JULY 1, 2024

Sitecore Personalize has several out of the box components that notify the user such as popup takeover, corner popup, sidebar, and alert bar. These components all feature a close icon that will hide the component from the screen. But there is no logic out of the box to prevent them from being displayed again. Imagine we have an alert banner that appears at the top of the page.

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Everest Group

JULY 1, 2024

The other day I was speaking to my good friend Cara Herrick of ServiceNow, bemoaning the fact that when I go to a GBS industry event, increasingly the leaders are sufficiently young enough to be my children—just like her. The discussion prompted me to go beyond their age and tenure, trying to unpack the difference between their GBS leadership approach and those of my age cohort who are moving onto the 4 G’s—grey hair, golf, grenache, and grandchildren at increasing rates.

Collaborations 52

Collaborations Shared Services Government Flexibility 52

Perficient Digital Transformation

JULY 1, 2024

IBM OMS (Order Management System) upgrade process is to update an existing OMS system to a newer version. This upgrade can involve updating only OMS application or other dependent applications or software’s. The primary goal of an OMS upgrade is to improve the efficiency, scalability, and performance of order processing. Multi-hop upgrade is to upgrade an existing OMS system or legacy IBM OMS application through multiple versions to a newer version.

Software 52

Software Order Management Efficiency Management 52

Raya Contact Center

JULY 1, 2024

We are proud to be COPC certified for the 17th year in a row! The COPC certification is the most prestigious recognition in our industry for any customer experience operation, given by the US-based COPC Inc. The certification process is an independent and objective assessment of the operation’s current performance compared to the requirements found in the COPC Customer Experience (CX) Standard for contact centers.

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Advertiser: Paycor

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Mercans

JULY 1, 2024

In the Netherlands, employers are required by law to pay employees at least the minimum hourly wage. There is a fixed minimum hourly wage for all employees aged 21 and over. The hourly minimum wage is indexed twice annually, on 1 January and 1 July. These minimum youth wages are derived from the statutory minimum hourly wage. As from 1 July 2024, the following minimum hourly wages are applicable: Age Minimum Hourly Wage 21 years and older €13.68 20 years €10.94 19 years €8.21 18 years €6.84 17 y

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Payroll Service 40

Raya Contact Center

JULY 1, 2024

We are proud to be COPC certified for the 17th year in a row! The COPC certification is the most prestigious recognition in our industry for any customer experience operation, given by the US-based COPC Inc. The certification process is an independent and objective assessment of the operation’s current performance compared to the requirements found in the COPC Customer Experience (CX) Standard.

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Service 40

Go4Customer

JULY 1, 2024

Inbound customer support is very important to be mastered in 2024 because it concerns directly brand affectation and revenue. Today?s clients are demanding immediate, bespoke and convenient access over the internet or other media. Satisfying these expectations can severely improve customer satisfaction and lead to more business and repeat customers.

Customer Support 40

Customer Support 40

SPD Load

JULY 1, 2024

According to a McKinsey report, by the end of 2024, most companies aim to spend $8 out of every $10 on cloud. The post How Cloud Migration Discovery Works and Why It’s Important first appeared on SpdLoad.

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics