Thu.May 23, 2024

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The Long-Term Risks and Benefits of AI Around the World

The Global Small Business Blog

©iStock/Jacob Wackerhausen The long-term risks and benefits of AI will quite likely impact people all around the world, and they will pose unique challenges that observers cannot yet understand. But there is significant reason to think that humanity will be better off in the future if stakeholders work to get AI governance right today. For those in the Global Minority who are genuinely interested in arriving at a convergence on trust with the Global Majority, one of the most powerfully obvious y

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Everything You Need To Know About Salesforce CRM

31 West

Digitization is all about creating a workspace where you can automate most of your mundane management operations. The most crucial aspects of your management are handling sales, marketing, and, not to mention, your customers. Customer Relationship Management solutions have helped many businesses grow by building a solid CRM infrastructure that allows you to generate qualified leads, manage your contacts, and provide your customers with unparalleled after-hours calling services.

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Enhance your data security posture with a no-code approach to application-level encryption

IBM Business Partners

Data is the lifeblood of every organization. As your organization’s data footprint expands across the clouds and between your own business lines to drive value, it is essential to secure data at all stages of the cloud adoption and throughout the data lifecycle. While there are different mechanisms available to encrypt data throughout its lifecycle ( in transit , at rest and in use ), application-level encryption (ALE) provides an additional layer of protection by encrypting data at its so

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8 Tips For Excellent Customer Service To Colleges & Universities

31 West

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. With students and their families expecting seamless support and assistance, institutions must go above and beyond to meet these demands. But you may ask, to what end? Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts | Webinar

Everest Group

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In light of the current economic landscape, regulatory changes, and technology-led disruption, the need for an evolution in Trust and Safety (T&S) Business Process Services (BPS) has become apparent.

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Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together

Raya Contact Center

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations.

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Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together

Raya Contact Center

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations.

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How Hyperautomation is Transforming Businesses

V-Soft Consulting

Hyperautomation, the concept introduced by Gartner in its Top Strategic Technology Trends for 2021 report refers to implementation of end-to-end automation to streamline all eligible processes organization-wide. It takes automation to the next level by combining the abilities of several cutting- edge technologies including Artificial Intelligence (AI), Machine-Learning (ML), Natural Language Processing (NLP), Process Mining with Robotic Process Automation (RPA) helping organizations tackle digit

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Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together

Raya Contact Center

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations.

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Why Businesses Are Adopting RPA

V-Soft Consulting

Enterprises, regardless of scale have adopted Robotic Process Automation (RPA) technology to automate workflows and increase productivity. There is no doubt that RPA has transformed businesses by automating various tasks and processes. RPA has played a key role in different industries such as insurance, healthcare, banking, finance, manufacturing, transport, and many more.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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From enterprise to aam aadmi, Satya Nadella’s plan for Microsoft AI

Zinnov

Microsoft CEO Satya Nadella on Tuesday offered a glimpse into his plan for how the Windows software maker will bring artificial intelligence (AI) to everyone, via its Copilot stack on its Azure cloud platform. This had industry analysts describing the company’s AI advances as “meaningful” and “democratising”.

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Surviving the accounting busy season: an all-inclusive guide

Microsourcing

The infamous peak seasons for accountants. You know, those times of the year when coffee becomes your best friend and the office practically turns into your second home. It’s no secret that during these seasons, workloads can get pretty intense: a whopping 39% of accounting employees clock in over 60 hours a week during crunch time, and 22% even surpass the 70-hour mark 1.

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How Satya Nadella wants to bring Microsoft AI to everyone

Zinnov

Microsoft CEO Satya Nadella offered a glimpse into his plan for how the company will bring AI to everyone via its Copilot stack on its Azure cloud platform, keynoting the company’s 14th edition of its annual developer conference, Build, on May 21.

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Vendor Management Systems (VMS) PEAK Matrix® Assessment 2024

Everest Group

Vendor Management Systems The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce. Companies across industries and geographies, including previously untapped segments like the mid-market, now rely on contingent workers to meet business demands. As a result, VMS technology providers are developing capabilities to meet clients’ unique requirements and comprehensively address end-to-end Contingent Workforce Management (CWM) needs

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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

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Top 10 Indian Healthcare BPO Companies.

Go4Customer

The Indian healthcare BPO sector has been growing at an impressive rate of 15% per annum over the past decade and is a potential destination for multinational corporations to outsource their healthcare operations to reduce costs. With changes in the healthcare sector persistently occurring, the relevance of outsourcing healthcare services is increasingly evident.