The Global Small Business Blog

MAY 23, 2024

©iStock/Jacob Wackerhausen The long-term risks and benefits of AI will quite likely impact people all around the world, and they will pose unique challenges that observers cannot yet understand. But there is significant reason to think that humanity will be better off in the future if stakeholders work to get AI governance right today. For those in the Global Minority who are genuinely interested in arriving at a convergence on trust with the Global Majority, one of the most powerfully obvious y

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Government 249

31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. The most crucial aspects of your management are handling sales, marketing, and, not to mention, your customers. Customer Relationship Management solutions have helped many businesses grow by building a solid CRM infrastructure that allows you to generate qualified leads, manage your contacts, and provide your customers with unparalleled after-hours calling services.

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E-Commerce Sales Analytics Automation 130

IBM Business Partners

MAY 23, 2024

Data is the lifeblood of every organization. As your organization’s data footprint expands across the clouds and between your own business lines to drive value, it is essential to secure data at all stages of the cloud adoption and throughout the data lifecycle. While there are different mechanisms available to encrypt data throughout its lifecycle ( in transit , at rest and in use ), application-level encryption (ALE) provides an additional layer of protection by encrypting data at its so

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Cybersecurity Administrative Efficiency Sourcing 87

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. With students and their families expecting seamless support and assistance, institutions must go above and beyond to meet these demands. But you may ask, to what end? Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates.

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Everest Group

MAY 23, 2024

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In light of the current economic landscape, regulatory changes, and technology-led disruption, the need for an evolution in Trust and Safety (T&S) Business Process Services (BPS) has become apparent.

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BPO Regulations Sales Outsourcing 64

Raya Contact Center

MAY 23, 2024

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations.

Streamline Operations 64

Streamline Operations Insurance Out-Tasking Engineering 64

Raya Contact Center

MAY 23, 2024

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations.

Streamline Operations 52

Streamline Operations Insurance Out-Tasking Engineering 52

V-Soft Consulting

MAY 23, 2024

Hyperautomation, the concept introduced by Gartner in its Top Strategic Technology Trends for 2021 report refers to implementation of end-to-end automation to streamline all eligible processes organization-wide. It takes automation to the next level by combining the abilities of several cutting- edge technologies including Artificial Intelligence (AI), Machine-Learning (ML), Natural Language Processing (NLP), Process Mining with Robotic Process Automation (RPA) helping organizations tackle digit

Robotics Process Automation 52

Robotics Process Automation Automation 52

Raya Contact Center

MAY 23, 2024

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations.

Streamline Operations 52

Streamline Operations Insurance Out-Tasking Engineering 52

V-Soft Consulting

MAY 23, 2024

Enterprises, regardless of scale have adopted Robotic Process Automation (RPA) technology to automate workflows and increase productivity. There is no doubt that RPA has transformed businesses by automating various tasks and processes. RPA has played a key role in different industries such as insurance, healthcare, banking, finance, manufacturing, transport, and many more.

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Robotics Process Automation Finance Insurance Manufacturing 52

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Zinnov

MAY 23, 2024

Microsoft CEO Satya Nadella on Tuesday offered a glimpse into his plan for how the Windows software maker will bring artificial intelligence (AI) to everyone, via its Copilot stack on its Azure cloud platform. This had industry analysts describing the company’s AI advances as “meaningful” and “democratising”.

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Software 52

Microsourcing

MAY 23, 2024

The infamous peak seasons for accountants. You know, those times of the year when coffee becomes your best friend and the office practically turns into your second home. It’s no secret that during these seasons, workloads can get pretty intense: a whopping 39% of accounting employees clock in over 60 hours a week during crunch time, and 22% even surpass the 70-hour mark 1.

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Accounting Finance 52

Zinnov

MAY 23, 2024

Microsoft CEO Satya Nadella offered a glimpse into his plan for how the company will bring AI to everyone via its Copilot stack on its Azure cloud platform, keynoting the company’s 14th edition of its annual developer conference, Build, on May 21.

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Everest Group

MAY 23, 2024

Vendor Management Systems The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce. Companies across industries and geographies, including previously untapped segments like the mid-market, now rely on contingent workers to meet business demands. As a result, VMS technology providers are developing capabilities to meet clients’ unique requirements and comprehensively address end-to-end Contingent Workforce Management (CWM) needs

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Management Sourcing Analytics Insurance 52

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Go4Customer

MAY 23, 2024

The Indian healthcare BPO sector has been growing at an impressive rate of 15% per annum over the past decade and is a potential destination for multinational corporations to outsource their healthcare operations to reduce costs. With changes in the healthcare sector persistently occurring, the relevance of outsourcing healthcare services is increasingly evident.

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Healthcare BPO Reduced Costs Outsourcing 40