Sun.Mar 31, 2024

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10 Essential Zendesk Features Every Customer Support Team Should Utilize

31 West

When your business scales and your customer base grow, so does the number of customer queries, complaints, and feedback. The constant notifications of incoming messages from hundreds of customers can turn pretty overwhelming for your customer support department. While you may have a qualified and trained in-house support team, they might not be available outside business hours to attend to your clients.

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About 30% of new GCCs in Oct-Dec from the semiconductor sector

Zinnov

Policymakers’ push for semiconductor manufacturing and chip design talent base has led to more chip industry GCCs (global capability centres) setting up shops in India.

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Megan Jensen represents Perficient at SUGCON Europe 2024

Perficient Digital Transformation

SUGCON 2024 is coming! Some of you involved into Sitecore community have come across of Megan Jensen ‘s catchy personal branding – “ MJ Knows Sitecore ” ( and she indeed knows it! ). This year Megan will prove that to the entire community by presenting her topic “ Optimizing for Headless: SEO Tips, Tricks, and Special Considerations for the New Composable World ” at the event’s Marketing track.

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A brave new (generative) world – The future of generative software engineering

Capgemini

A Brave New (Generative) World – The future of generative software engineering Keith Glendon 26 Mar 2024 Facebook Twitter Linkedin Disclaimer : This blog article explores potential futures in software engineering based on current advancements in generative AI. While the content presents a plausible vision, it cannot predict the future. Our purpose is to inspire software engineers, software companies and enterprises who are embracing the next generation of ‘product-centric’ business models driven

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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Cypress: a new generation of end-to-end testing

Perficient Digital Transformation

What is Cypress Cypress is a modern JavaScript-based end-to-end (e2e) testing framework designed to automate web testing by running tests directly in the browser. Cypress has become a popular tool for web applications due to a number of distinctive advantages such as user-friendly interface, fast test execution, ease of debugging, ease of writing tests, etc.

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Clear Signage in Public Spaces for Universal Accessibility Series: Enhancing Safety – 2

Perficient Digital Transformation

Welcome back to our series on Clear Signage in Public Spaces for Universal Accessibility! In this installment, we’ll delve into how clear signage contributes to enhancing safety in public spaces for individuals of all abilities. Let’s explore why safety is paramount and how clear signage plays a crucial role in promoting it. The Importance of Safety in Public Spaces Safety is a fundamental concern in public spaces, ensuring the well-being and security of all individuals who navigate

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