Thu.Mar 14, 2024

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Tmall Global: Serving 100 Million Customers in a Decade

The Global Small Business Blog

©iStock/Adriana Montoya Tmall Global’s cross-border goods are stocked in warehouses in China’s biggest cities, making next-day delivery possible for over half of its orders. What is Tmall Global ? Alibaba Group’s Tmall Global has built a cross-border platform serving over 100 million customers in the last ten years – helping brands from British beauty devices brand CurrentBody to Australian health products producer Blackmores reach China’s consumers.

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Four Key Takeaways from TrailblazerDX

Perficient Digital Transformation

Last week, I attended TrailblazerDX in San Francisco, where the content was all about Salesforce Data Cloud and AI! There were over 300 sessions to attend, from technical talks to hands-on workshops where attendees could learn how to build copilots and how to use the latest Salesforce platform features directly from product managers , architects, and fellow developers.

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Driving Patient & Member Satisfaction through Personalized Digital Solutions

3Pillar Global

Healthcare patients are busy people with busy lives. What’s more, their interactions with providers and payers often occur at times when emotions are high and frustration can easily arise. The more friction in their experience, the more acute those frustrations become. Yet healthcare technology systems rarely prioritize the patient or member experience.

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Getting started with Kafka client metrics

IBM Services

Apache Kafka stands as a widely recognized open source event store and stream processing platform. It has evolved into the de facto standard for data streaming, as over 80% of Fortune 500 companies use it. All major cloud providers provide managed data streaming services to meet this growing demand. One key advantage of opting for managed Kafka services is the delegation of responsibility for broker and operational metrics, allowing users to focus solely on metrics specific to applications.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Navigating Our Beliefs to Make Good Decisions

Intelligent Management Inc.

Today’s blog post is by Dr. Giovanni Siepe Galileo’s Legacy: Modern Science “I believe in Humanity, which means to say I believe in human reason. ” This powerful quote from Berthold Brecht’s play ‘Life of Galileo’ deserves some consideration. I agree with Galileo, of course, in his determination to believe in reason and his unshakable faith that rationality should be our compass in the pursuit of truth and in decision-making.

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Tackling AI’s data challenges with IBM databases on AWS

IBM Services

Businesses face significant hurdles when preparing data for artificial intelligence (AI) applications. The existence of data silos and duplication, alongside apprehensions regarding data quality, presents a multifaceted environment for organizations to manage. Also, traditional database management tasks, including backups, upgrades and routine maintenance drain valuable time and resources, hindering innovation.

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Maximizing business outcomes and scaling AI adoption with a Hybrid by design approach 

IBM Services

For established businesses, the debate is settled: a hybrid cloud approach is the right strategic choice. However, while embracing hybrid cloud might be intrinsic, clients continually seek to derive business value and higher return on investment (ROI) from their investments. According to a study conducted by HFS Research in partnership with IBM Consulting®, only 25% of surveyed enterprises have reported solid ROI on business outcomes from their cloud transformation efforts.

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A Comprehensive List of Resources for the Contact Center Sourcing Process

Blue Ocean

Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.

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The future of 5G: What to expect from this transformational technology

IBM Services

Since its rollout in 2019, 5G wireless networks have been growing in both availability and use cases. Apple was one of the first manufacturers to test the appetite for 5G in 2020 by offering its newest iPhone with 5G compatibility. From there, the floodgates opened, and today as much as 62% of smartphones are built with 5G connectivity (link resides outside ibm.com.

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Webinar Recap: 5 Global Workforce Trends Shaping 2024

Globalization Partners

Amidst the dynamic currents of 2024, companies are casting their nets worldwide to find new ways to adapt to changing market conditions. In fact, almost two-thirds of executives plan to expand their companies globally in the next 12 months. To do so successfully, companies should take the time to assess the trends currently shaping the global workforce.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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A Comprehensive List of Resources for the Contact Center Sourcing Process

Blue Ocean

Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.

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Why healthcare outsourcing is on the rise

Microsourcing

For more than two decades, Black Book Research has earned a reputation for having its finger on the pulse of the healthcare sector. Recognized as a Top 25 international market research niche firm, it prides itself on conducting surveys that tap into the visions, challenges and concerns of the United State’s largest hospitals, top insurers and leading technology firms 1.

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Coveo Recognizes Perficient Colleagues as MVPs in 2024

Perficient Digital Transformation

Perficient Receives Seven “Most Valuable Professional” Recognitions We are proud to share our inclusion in the Coveo MVP Program with 7 of our own selected for the recognition. The Coveo MVP program recognizes individuals for their invaluable contributions and expertise within the Coveo ecosystem. To be considered for the recognition of Coveo MVP, one must possess a deep understanding of the platform and its business value to demonstrate strong thought leadership in the community.

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How to create a positive digital footprint in the tech community

Airswift

Here's how to fortify your self-assurance through a blend of learning and action Creating a positive digital footprint in the tech community is an essential part of building a professional image and cultivating a personal network of contacts. As the tech industry heavily relies on digital communication and collaboration, the traces one leaves online can significantly influence current and future interactions.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Beyond Lines of Code: How to Measure Software Productivity in Global Capability Centers?

Zinnov

Peter Drucker’s timeless wisdom, “ You can’t improve what you don’t measure ,” remains relevant across industries, particularly in the context of Global Capability Centers (GCCs). Leaders in this space often grapple with the question of whether the global center can match the value and output of talent from the headquarters.

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Secure and Personalized Commerce for Healthcare and Life Sciences

Perficient Digital Transformation

The ability to offer healthcare products and services digitally is more important than ever. In fact, the global healthcare eCommerce market is projected to reach $994.2 billion by 2030. But a complex regulatory landscape and data privacy and security concerns are formidable obstacles. Additionally, consumer demand for proactive, personalized experiences is at an all-time high.

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Generative AI Use Cases in Healthcare and Life Sciences Cybersecurity | Market Insights™

Everest Group

By referring to Everest Group's IT security report, gain knowledge about the leading Generative AI use cases in healthcare and life sciences cybersecurity.

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Timed Interactions and Timeouts Testing in Accessibility Testing

Perficient Digital Transformation

Timed interactions refer to any interaction with an application with a time constraint. This could be a login session that expires after a certain time, a payment gateway that times out if the user takes too long to complete the transaction, or any other interaction with a time limit. Testing the accessibility of these interactions involves ensuring that users can complete the interaction within the given time limit and that the application provides clear feedback when the time limit is about to

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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Key Cybersecurity Service Growth Opportunities in the Healthcare and Life Sciences Industry | Market Insights™

Everest Group

Discover the primary growth opportunities in the healthcare and life sciences industry for cybersecurity services

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Interactive Component Accessibility Testing

Perficient Digital Transformation

As sites and applications become more intelligent, it’s essential to guarantee that all clients, regardless of disabilities, can access and utilize these elements. Interactive components like sliders, accordions, and modals can be especially difficult to make open, yet with the right testing strategies, it’s feasible to guarantee that everybody can utilize them.

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Key IT Security Investments for Healthcare and Life Sciences IT Services Providers | Market Insights™

Everest Group

Discover the six essential investments in IT security for providers of healthcare and life sciences IT services.

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Employee Cost Calculator: Calculate Your Employee Costs Easily

Global Expansion

Estimate your employee expenses with our Employee Cost Calculator. Add your salaries & other costs to get a comprehensive breakdown, to manage your budget.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Democratizing Automation: Harnessing AI with Low-Code Solutions

Amzur

Tired of watching competitors speed ahead while your team gets bogged down in manual tasks? We understand. However, traditional automation approaches often require specialized coding skills, lengthy development timelines, and significant costs. These bottlenecks can hold businesses back, limiting their ability to innovate and respond quickly to changing needs.