Tue.May 14, 2024

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5 Awe-inspiring Places to Visit in Japan

The Global Small Business Blog

©iStock/Mr Saryanto I've [Laurel Delaney] traveled to Japan many times and on every trip, I find something new to appreciate. Travel journalist Kristin Braswell feels the same. The first time I landed in the country in 2017, I was enamored by Tokyo’s glowing skyscrapers, Kyoto’s quiet kissatens (cafes) and countryside hills blanketed in electric shades of orange and fuschia that flashed like neon lights aboard the country’s famous bullet train.

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Navigating Trust and Data in Healthcare Marketing

Perficient Digital Transformation

In the ever-evolving landscape of healthcare, trust reigns supreme. As consumers increasingly rely on data to inform their decisions, the healthcare industry faces a pressing need to not only meet but exceed expectations. With disruptive forces emerging from various corners, healthcare organizations find themselves in a race to create personalized experiences that foster lasting engagement and trust.

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From Buzzwords to Reality: Impact Sourcing and AI for Social and Business Advancement | Blog

Everest Group

NextWealth leverages impact sourcing to drive business growth and create social impact with a unique three-pillar approach focused on talent, technology, and training. Discover the transformative power of impact sourcing firsthand through Everest Group’s sustainability teams’ eye-opening visit to the NextWealth center in India. After six-hour trip from our office in Bengaluru, Karnataka, to visit Mahendra NextWealth’s center in Mallasamudram (near Salem) in Tamil Nadu, little did we how profound

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Perficient Earns Data Cloud Expert Specialization

Perficient Digital Transformation

We’re excited to announce our Data Cloud Expert specialization! This is the highest level of Salesforce-validated expertise for Data Cloud. This achievement isn’t just a milestone, it’s a testament to our commitment to revolutionizing how businesses leverage their data to drive business outcomes, unlock trapped data, and enhance customer experiences.

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From Payroll Pains to Growth Gains: Streamlining Payroll & HR for Success

Speaker: Joe Sharpe and James Carlson

In the world of small business management, the challenge of managing payroll & HR efficiently while scaling operations can be overwhelming. Yet, with the right strategies in place, these challenges can become opportunities for growth and innovation. In this session, Joe Sharpe, Senior Director of Managed Payroll Services at IRIS, will reveal practical methods and expert insights for outsourcing and streamlining payroll processes, resulting in substantial time and resource savings.

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The CFO’s role in the age of generative AI

IBM Business Partners

CFOs are the stewards of investment capital, orchestrating a movement with transformative technology and innovation to evolve businesses, accelerate revenue streams and drive meaningful outcomes. The current business environment has CFOs facing headwinds for decision-making in less-than-ideal conditions with rapidly shifting regulations, tedious reporting standards, ESG requirements and inflationary pressures; however, the need for growth and profit expansion remains, and as CEOs look for ways t

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Salesforce Health Cloud – Summer ’24 Edition: Have you heard of AI?

Perficient Digital Transformation

The Summer ‘24 release preview is out and will be generally available by mid-June! The latest release from Salesforce brings critical feature improvements for our friends in the Healthcare & Life Sciences (HLS) industry. Of course, the hot topic in Tech over the last year has been Artificial Intelligence (AI). As Salesforce continues to beef up its AI offerings, the HLS industry using Health Cloud will reap the benefits of new and improved generative AI features that make a substantial diff

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Understanding How ServiceNow CSM Modernizes Customer Service Management

V-Soft Consulting

In this data-driven world we live in, consumers expect personal, tailored experiences. It is no longer good enough to have a Customer Relationship Management (CRM) tool in place. CRMs are helpful only to record and track customer interactions. But customer interests are much more dynamic than that. What businesses need now is real-time connectivity and engagement with their customers using both dynamic and static data which is the key to generating better customer experiences.

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South side story: Can attractive sops turn Chennai into a hub for GCCs?

Zinnov

Chennai has long lived in the shadows of Bengaluru and Hyderabad, its more cosmopolitan sisters from the South. But with these two metropolises reaching saturation levels, the Tamil Nadu capital has spotted an opportunity to make its move.

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Getting Started with Azure DevOps Boards and Repos

Perficient Digital Transformation

The previous blog post explored the initial steps of setting up Azure DevOps, creating projects, and navigating the Overview section. Now, let’s delve deeper into the other core sections of the Azure DevOps interface, Boards, and Repos, each playing a crucial role in your development lifecycle. Read the first part of the blog here: A Beginner’s Guide to Azure DevOps Navigating the Azure DevOps Interface The Azure DevOps interface is divided into sections mainly – Overview, Repo

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Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month

Influx

The challenge A digital ticketing platform with more than 5 million worldwide users struggles to manage a 1,000+ ticket backlog and needs extended coverage to better assist global audiences. The two-sided eCommerce platform works with over 2,000 theatres, producers, and cultural institutions globally, bringing inventory to consumers with more than 1,000 media and travel partners.

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How to Increase Diversity in Your Workforce Through AI Technology

Diversity and inclusion are crucial for building a strong and innovative workforce. Discover how AI technology can revolutionize your hiring process and drive diversity in your organization. Explore over 10 ways AI recruiting tools can help you identify a wider pool of candidates, enhance communication strategies, and eliminate unconscious bias. Embrace the future of recruitment and create a more diverse and inclusive workplace with AI technology.

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How to Seamlessly Migrate from Appium 1.x to Appium 2.x: A Comprehensive Guide

Perficient Digital Transformation

The most recent iteration of the Appium mobile automation framework is Appium 2. This edition includes numerous enhancements, new features, and improved performance. This tutorial will guide you through upgrading from Appium 1.x to Appium 2.x, stressing the advantages and providing code samples to illustrate them. Unlike Appium 1, Appium 2 does not have built-in support for iOS and Android.

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The Future of Customer Service: On-Demand GigCX vs. Traditional Models

Working Solutions Outsourcing

In the rapidly evolving landscape of customer service, the emergence of the On-Demand GigCX Model marks a significant shift away from conventional approaches. Offering unparalleled flexibility and scalability, this model allows businesses to adapt to fluctuating demands with ease—a stark contrast to the rigid, resource-intensive nature of traditional contact centers.

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Building an Airtight Business Case for Order Management Optimization

Perficient Digital Transformation

Your order management system sits at the critical intersection of customer experience and operational efficiency. But when it comes to justifying an investment in a new platform, you can’t rely on vague promises of improved service levels alone. Our recent research study revealed that C-suite decision makers prioritize cold, hard financial metrics when evaluating order management solutions.

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BMC Helix ITSM Vs ServiceNow IT Service Management: Which Is the Best?

V-Soft Consulting

The field of IT Service Management (ITSM) has grown considerably, with multiple tools offering comprehensive solutions to meet the evolving needs of businesses. Two leading players in this area are BMC Helix ITSM and ServiceNow IT Service Management. If you're considering a solution for your organization, it's crucial to understand the strengths and differences of these two platforms.

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New Report from 3,500+ Employers Confirms Retention is a Top HR Priority in 2024

The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.

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Where to begin: 3 IBM leaders offer guidance to newly appointed chief AI officers

IBM Business Partners

The number of chief artificial intelligence officers (CAIOs) has almost tripled in the last 5 years, according to LinkedIn. Companies across industries are realizing the need to integrate artificial intelligence (AI) into their core strategies from the top to avoid falling behind. These AI leaders are responsible for developing a blueprint for AI adoption and oversight both in companies and the federal government.