The Global Small Business Blog

SEPTEMBER 29, 2023

©iStock/NVS In this interview with Boris Rütten, head of global ecommerce at CPG giant Henkel, he discusses the ever-changing landscape of global ecommerce , emphasizing the need for continuous adaptation and staying attuned to market trends in order to achieve sustainable growth. Three (3) key takeaways: Establishing successful partnerships in business requires a collaborative approach.

E-Commerce 201

E-Commerce Collaborations Marketing 201

V-Soft Consulting

SEPTEMBER 29, 2023

In the fast-paced world of retail, the industry is leaning towards harnessing the power of data and other related techniques. Why? The retail industry faces an array of challenges from consistent market trends and customer preferences to on-site issues with inventory management and supply chain optimization. There fore, Data L akes have emerged as a powerful tool to overcome the challenges faced by the retail industry.

Retail 111

Retail Inventory Management Marketing Management 111

IBM Services

SEPTEMBER 29, 2023

As the pace and volume of digital business continue to increase, organizations are facing mounting pressure to accelerate the speed at which they do business. The ability to quickly respond to shifting customer and market dynamics has become key for contending with today’s growing digital economy. In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services

Automation 106

Automation Order Management Sourcing Analytics 106

Everest Group

SEPTEMBER 29, 2023

INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement. Yet, challenges remain in establishing ownership and accountability, reducing hand-offs with global counterparts, building business context, and delivering mor

Global Business Services 69

Global Business Services Accounting Service Management 69

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

IBM Services

SEPTEMBER 29, 2023

Regular cleanup is part of all account administration and security best practices, not just for cloud environments. In our blog post on identifying inactive identities , we looked at the APIs offered by IBM Cloud Identity and Access Management (IAM) and how to utilize them to obtain details on IAM identities and API keys. Some readers provided feedback and asked on how to proceed and act on identified inactive identities.

Automation 82

Automation Engineering Administrative Accounting 82

Intelligent Sourcing

SEPTEMBER 29, 2023

I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our first one explored the simple question ‘What is GigCX?’ Then we developed the discussion further by exploring the developing role of gig workers in CX. Now we have just released ‘GigCX: The Benefits […] The post Is GigCX Changing The Future Of Work Itself?

Sourcing 64

Sourcing 64

Global Help Desk Services

SEPTEMBER 29, 2023

You’ve heard the saying “what gets measured gets managed.” And you’re probably already putting it to use — tracking KPIs to measure and manage the most important aspects of your IT support operations. But looking at certain help desk metrics like first-contact resolution rate and customer satisfaction (CSAT) score is like looking at a single puzzle piece.

Management 59

Management 59

Perficient Digital Transformation

SEPTEMBER 29, 2023

Secure software development is critical for businesses today, and organizations that use Salesforce as their primary CRM platform must ensure that their Salesforce applications are secure and protected against potential threats. One of the best ways to enhance the security of Salesforce applications is by using Checkmarx – a software security tool that provides application security testing solutions.

Software 59

Software Sourcing Efficiency 59

Simplr

SEPTEMBER 29, 2023

Some customer service leaders are wary of putting a generative AI bot in front of customers. And look, we get it! There have been a few well-publicized instances of generative AI bots acting, well, a little off occasionally. Even with powerful guardrails put in place to ensure the safe and secure use of the technology designed and maximize customer satisfaction (such as Simplr’s Cognitive Paths ), are consumers now predisposed towards being guarded and reserved when interacting with these new ty

Customer Service 52

Customer Service Design Efficiency Service 52

Perficient Digital Transformation

SEPTEMBER 29, 2023

If you’ve been following Oracle’s monthly updates for Cloud EPM, then you are aware that they had previously announced that the Data Management user interface was slowly being replaced with the newer Oracle Data Integration screen (found under the Data Exchange tile). The move does not mean the deprecation of functionality overall, but rather an enhancement to the user experience overall.

Management 52

Management Accounting Service 52

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Magellan Solutions

SEPTEMBER 29, 2023

Exceptional customer service increases repeat purchases by 93%. It helps keep loyal customers, boost lifetime value, and generate referrals. This is why your inbound support services are a growth pot you want to pay attention to. Especially in the modern world, where business transactions are becoming more and more multi dimensional. You might be asking why inbound support services of all other business growth factors.

Service 52

Service Customer Support Outsourcing Professional Outsourcing 52

Perficient Digital Transformation

SEPTEMBER 29, 2023

We’re thrilled to announce the next exciting installment in our Women in Digital series, brought to you by Perficient and Adobe. Following the success of our last in-person event in Cincinnati , we’re continuing our mission to empower and connect women. Date: October 10, 2023 Location: Virtual Event | Register Here Meet Our Panelists Our upcoming virtual panel discussion promises to be an inspiring and insightful experience, featuring accomplished women who have made their mark in th

Insurance 52

Insurance Management 52

Simplr

SEPTEMBER 29, 2023

Guest Authored by Clement Ruin, Senior Data Scientist Some customer service leaders are wary of putting a generative AI bot in front of customers. And look, we get it! There have been a few well-publicized instances of generative AI bots acting, well, a little off occasionally. Even with powerful guardrails put in place to ensure the safe and secure use of the technology designed and maximize customer satisfaction (such as Simplr’s Cognitive Paths ), are consumers now predisposed towards being g

Customer Service 40

Customer Service Design Service Efficiency 40

Perficient Digital Transformation

SEPTEMBER 29, 2023

“If a single person does not have food, then we will destroy the entire World.” – Poet Bharathier There is more than enough food produced in the world to feed everyone on the planet. Yet as many as 783 million people still go hungry. Hunger is one of the burning issues in this world and as a step to address it, “Perficient Giving – Employee Resource Group” have come up with an Initiative “Hunger Action Month” for the Second time in a row.

Design 52

Design 52

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

Flexibility

Capgemini

SEPTEMBER 29, 2023

Meta Connect 2023 Keynote: Unveiling the Future of Mixed Reality and AI, Is the Metaverse Still in Focus? Alexandre Embry Sep 29, 2023 Facebook Twitter Linkedin Most of us followed the recent keynote from Mark Zuckerberg at Meta Connect 2023. Interesting to see the focus on #mixedreality and the convergence of #immersive and #AI. Quest 3, the latest headset able to blend physical and digital worlds, and new slate of AI assistants, when, embodied as avatars, could be made as incredibly re

Research 52

Research Collaborations Service 52

Perficient Digital Transformation

SEPTEMBER 29, 2023

I previously wrote about Sitecore Content Hub ONE and its place in the market as a new pure play headless CMS. One of the key differentiators of a pure play headless CMS is the lack of any presentation or visual rendering of content. They focus on managing content in its purest form in a repository to then syndicate it out to any channel. While many organizations still leverage pure play headless CMS’s to build traditional web experiences, a good fit use case is to provide physical world a

Banking 52

Banking Healthcare Sourcing Management 52