The Global Small Business Blog

APRIL 15, 2024

©iStock/DINphotogallery What's affecting me, my clients, my colleagues and other global small business owners: Emerging markets are exercising greater global sway. Here are some cool inventions in 2024. AI translation and captioning. Worldwide B2B ecommerce size and sales forecast. Quote of the week: "It is usually people in the money business, finance, and international trade that are really rich." – Robin Leach Freight forwarder guidance and best practices.

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Perficient Digital Transformation

APRIL 15, 2024

Introduction: In the world of robotic process automation (RPA), Blue Prism stands out as a leading platform that empowers organizations to automate their business processes. While designing and developing automated solutions using Blue Prism is essential, debugging plays a crucial role in ensuring smooth operation and efficient execution. In this blog, we will explore some invaluable debugging techniques in Blue Prism that can help you identify and resolve issues, ultimately optimizing your auto

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IBM Services

APRIL 15, 2024

Today, cybercrime is good business. It exists because the profits are high while the risks are low. Far from stopping, cybercrime is constantly increasing. In 2023, the FBI received a record number of 880,418 complaints with potential losses exceeding USD 12.5 billion. This is a nearly 10% increase in complaints and 22% increase in losses compared to 2022.

Cybersecurity 104

Cybersecurity Sourcing Efficiency Automation 104

Influx

APRIL 15, 2024

Over the past 10 years, we’ve built and run support teams for eCommerce companies around the world, like Linktree , Klarna , and Casely. We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Here’s what we’ve learned. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

IBM Services

APRIL 15, 2024

The manufacturing industry is in an unenviable position. Facing a constant onslaught of cost pressures, supply chain volatility and disruptive technologies like 3D printing and IoT. The industry must continually optimize process, improve efficiency, and improve overall equipment effectiveness. At the same time, there is this huge sustainability and energy transition wave.

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Manufacturing Engineering Analytics Flexibility 99

Intelligent Sourcing

APRIL 15, 2024

Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists drop into conversation along with all those metrics they use to measure performance in the contact centre. FCR. AHT. It’s all acronyms. But a lot has changed since the pandemic shook up this […] The post Flexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance appeared first on Intelligent Sourcing.

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Everest Group

APRIL 15, 2024

Enterprise Immersive Experience Services As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. Despite its early development, enterprises are increasingly recognizing its value and are poised to increase investments in this field. This market is driven by the surging consumer demand for immersive and captivating experiences, presenting numerous opportunities for enterprises acros

Service 59

Service Manufacturing Retail Insurance 59

IBM Services

APRIL 15, 2024

Data integration stands as a critical first step in constructing any artificial intelligence (AI) application. While various methods exist for starting this process, organizations accelerate the application development and deployment process through data virtualization. Data virtualization empowers businesses to unlock the hidden potential of their data, delivering real-time AI insights for cutting-edge applications like predictive maintenance, fraud detection and demand forecasting.

Analytics 69

Analytics Sourcing Design Efficiency 69

Mattsen Kumar

APRIL 15, 2024

The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing fast, delivering exceptional customer service that surpasses all customer expectations is an easy option for business survival and success. Sometimes, even subsistence in this cut-throat competition can seem challenging. But, this can be made easier by closely tracking the business’s success rate and the factors impacting the same.

E-Commerce 52

E-Commerce Marketing Research Service 52

Microsourcing

APRIL 15, 2024

Given the choice, there’s no doubt most of us would prefer to live in a world where we had never heard of COVID-19. A world in which more than 7 million people had not succumbed to the disease 1. A world that had not endured one of the worst job crises since the Great Depression 2. A world in which the global prevalence of anxiety and depression did not soar by 25% in one year 3.

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Outsourcing Service Jobbing Healthcare 52

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Ivemsa

APRIL 15, 2024

Successfully nearshoring in Mexico starts with establishing the best possible location for production. Operating close to the U.S./Mexico border in areas like Mexicali and Tijuana is the obvious first choice. Due to the proximity to the U.S. marke t, it helps to reduce transportation time and costs. However, depending on the sector, it may make sense to move closer to the country’s center.

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Perficient Digital Transformation

APRIL 15, 2024

In the fast-paced world of e-commerce, where growth and innovation are key, businesses need a platform that can scale with their growth. Enter Shopify Plus, the enterprise-level platform that helps high-volume merchants provide a seamless shopping experience for their customers without worrying about IT maintenance or infrastructure. In this series, we’ll explore what sets Shopify Plus apart, its key features and benefits, and why it’s the go-to choice for enterprise businesses world

E-Commerce 52

E-Commerce Sales Flexibility Finance 52

Magellan Solutions

APRIL 15, 2024

Most organizations worldwide are moving towards IT outsourcing in the digital era , viewing it as a strategic leaver towards increasing operational efficiency, optimizing costs, and gaining access to specialized skills. With an exceptionally competitive cost structure, high levels of English language proficiency , and a deep well of IT talent, the Philippines is an attractive destination for IT outsourcing.

IT Outsourcing 52

IT Outsourcing Outsourcing BPO Project Outsourcing 52

V-Soft Consulting

APRIL 15, 2024

Generative Artificial Intelligence (Gen AI) has already brought manifold benefits for organizations that constantly mold their businesses to align with the emerging tech world. With the advent of generative adversarial networks or generative AI technologies, businesses can take their customer support delivery and experiences to new heights.

Customer Service 52

Customer Service Automation Service Customer Support 52

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Go4Customer

APRIL 15, 2024

How will Artificial Intelligence revolutionize call centers as we step into 2024? In the realm of customer service, call centers have long served as the backbone of support for businesses across various industries. However, the rapid advancement of artificial intelligence (AI) is triggering a profound transformation in the landscape of call centers.

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Call Center Customer Service Service 40

Global Expansion

APRIL 15, 2024

Form 1096 serves as a transmittal document for certain types of information returns filed with the IRS, as a summary of these filings.

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Everest Group

APRIL 15, 2024

People Analytics Platforms In today’s business environment, talent decisions must transcend subjective opinions or gut feelings. Data-driven insights from people analytics platforms empower organizations to make informed talent management decisions. By aggregating people data and generating meaningful insights, these platforms enable business leaders to identify vital moments in employees’ journeys and address pressing workforce-related issues effectively.

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Analytics Sourcing Healthcare Research 64