The Global Small Business Blog

OCTOBER 27, 2023

©iStock/wildpixel The Cato Institute has published three new essays for Cato’s Defending Globalization project: Globalization and Growing Global Equality The Reality of American “Deindustrialization” Globalization Has Propelled India to Prosperity To access them all, visit here.

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31 West

OCTOBER 27, 2023

Have you ever wondered about the secret sauce behind acing the ITIL Foundation exam? “Prepare for the ITIL Foundation exam and understand ITIL concepts and practices” is not just a mantra, but a journey of discovery and mastery. Dive deep into this guide to unveil the strategies, insights, and expert advice to bolster your preparation, driving you towards success.

Out-Tasking 130

Out-Tasking Service Information Technology Engineering 130

Perficient Digital Transformation

OCTOBER 27, 2023

On October 25 th , 2023, Perficient presented a webinar that was hosted by commerce experts: Sergio Granada , SAP Commerce Technical Director Ignacio Pascual , SAP Commerce Delivery Director Alejandro Granada , SAP Commerce Solutions Architect Kim Williams- Czopek , GM of Commerce Operations They discussed the intricacies of migrating to SAP Commerce Cloud.

E-Commerce 105

E-Commerce Time Savings Streamline Operations Flexibility 105

Raya Contact Center

OCTOBER 27, 2023

The UAE is known as a shopping haven from luxury brands to exclusive items and everything in between. It’s a shopping addict’s dream. Known for having extravagant malls and a thriving fashion scene with Dubai Fashion Week just ending a week ago, it’s no wonder all eyes are on Dubai and the UAE. And with technology taking the forefront in the UAE it’s no surprise that the e-commerce landscape is quite promising.

E-Commerce 98

E-Commerce Right-Sizing Marketing 98

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Eclaro

OCTOBER 27, 2023

When Eclaro Academy opened its doors a decade ago in Manila, the dream was to create an institution that would help children in the Philippines not only obtain an outstanding education, but help them build a foundation of knowledge, experience and skills that would empower them to change their lives and that of their families and communities as they evolved into invaluable members of the global workforce.

Outsourcing 96

Outsourcing 96

IBM Services

OCTOBER 27, 2023

It is a new day for James, a new IT administrator. Today, he has to figure out an order for a whole batch of mobile devices for his colleagues, who have chosen both iOS and Android smartphones. He needs to activate the device lifecycle program and do all the deployment and endpoint security tasks afterward. Most probably, in another tool. He also knows that Rich from Sales and Alyssa from Finance will leave the company on Friday, so he needs to wipe the devices.

Management 85

Management Cybersecurity Administrative Out-Tasking 85

Wirtek

OCTOBER 27, 2023

At Wirtek, we believe in sustainable growth and the continuous evolution of our clients’ products. Our company has successfully signed a new contract with an existing client from the United States, a key player in the electric vehicles sector.

Nearshoring 52

Nearshoring 52

Everest Group

OCTOBER 27, 2023

Harpreet Makan , Practice Director at Everest Group, spoke with theCUBE at the UiPath FORWARD event during an exclusive broadcast to discuss the effects of automation on enterprise technology and the future of AI in business. “We are seeing the emergence of intelligent automation platforms as a whole,” said Makan, who draws upon Everest Group’s recently published Continuous Discovery and Intelligent Automation Playbook.

Automation 52

Automation 52

Ivemsa

OCTOBER 27, 2023

Challenges are nothing new to the manufacturing industry. However, U.S. manufacturers have gone through unprecedented setbacks in recent years, causing many to shift focus to manufacturing in Mexico to course-correct and ramp up production. Between the decline in industrial workers and increased competition for space, and the shift from dependency on China and a trade bloc encouraging more North American trade, there’s a lot the IMMEX program provides.

Manufacturing 52

Manufacturing Service Nearshoring Administrative 52

Worldwide Call Centers

OCTOBER 27, 2023

Remote call center agents have emerged as a pivotal force in recent years, reshaping the way businesses engage with their customers. While call centers have been around for more than 50 years, the use of home based call center agents has evolved dramatically in the last 5 years or so. Traditional brick-and-mortar call centers certainly are still viable.

Call Center 52

Call Center Reduced Overhead Cybersecurity Flexibility 52

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Perficient Digital Transformation

OCTOBER 27, 2023

In today’s hyper-competitive business world, ensuring the continuous and efficient operation of critical machinery and equipment is paramount. Traditional maintenance strategies, based on scheduled inspections or reactive fixes, often fall short in preventing costly downtime and equipment failures. This is where Predictive Maintenance, powered by Artificial Intelligence (AI) and Machine Learning (ML), comes into play.

Manufacturing 52

Manufacturing Efficiency Accounting Automation 52

Transparent BPO Outsourcing

OCTOBER 27, 2023

The awards honor and recognize the companies, contact centers, and individuals who provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Rockville, MD, October 27, 2023 – Last week at ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will […] The post Transparent BPO Named “Best Outsourcing Provider” for Second Time at 2023

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BPO Outsourcing Nearshoring Customer Service 52

Go4Customer

OCTOBER 27, 2023

In the realm of the digital era, a call center in India is the most demanding and fast place to work. The role of contact centers has gotten even more challenging since everything is focused on and governed by consumer behavior. When it comes to KPIs, revenue has fallen to second place while customer experience has gotten all the emphasis. The global contact center survey conducted by Deloitte found that 88% of the centers attr.

Call Center 40

Call Center Outsourcing Government 40

Future of Sourcing

OCTOBER 27, 2023

Future of Sourcing publishes the latest content for the opinion-formers and decision-makers at the heart of the global sourcing community. Future of Sourcing columnists and contributors are thought leaders in the global sourcing community and provide innovative, cutting-edge insight on challenges and opportunities in the industry today.

Sourcing 40

Sourcing Outsourcing 40

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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