The Global Small Business Blog

FEBRUARY 14, 2024

©iStock/Marina Leer "Love is our true destiny. We do not find the meaning of life by ourselves alone - we find it with another.

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Perficient Digital Transformation

FEBRUARY 14, 2024

Revolutionizing B2C Commerce: The Impact of Generative AI In the dynamic landscape of commerce and consumer-driven markets, Business-to-Consumer (B2C) organizations are increasingly turning to generative AI to revolutionize their operations and enhance customer experiences. Generative AI, a subset of artificial intelligence, empowers these organizations to create content, personalize interactions, and optimize various aspects of their business processes.

Research 115

Research Analytics Marketing Customer Service 115

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. With rising costs and complex regulations overwhelming healthcare providers, partnering with overseas business process outsourcing (BPO) companies has become a strategic necessity.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Eclaro

FEBRUARY 14, 2024

Love is in the air and all around us this Valentine’s Day. With all that it inspires, from heart-shaped boxes of candy to rose bouquets to proclamations of passion, here at ECLARO we were inspired by February 14 to share 14 of our favorite quotes about loving what you do. And with good reason.

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

IBM Services

FEBRUARY 14, 2024

When thinking of artificial intelligence (AI) use cases, the question might be asked: What won’t AI be able to do? The easy answer is mostly manual labor, although the day might come when much of what is now manual labor will be accomplished by robotic devices controlled by AI. But right now, pure AI can be programmed for many tasks that require thought and intelligence , as long as that intelligence can be gathered digitally and used to train an AI system.

Retail 86

Retail Cybersecurity Insurance Automation 86

Amzur

FEBRUARY 14, 2024

Gone are the days of clunky, siloed systems and reactive decision-making. Today’s manufacturers are wielding the double-edged sword of cloud-based solutions and artificial intelligence (AI) to achieve operational excellence. But NetSuite isn’t just another enterprise resource planning (ERP) software; it’s a platform specifically designed to cater to the unique demands of manufacturing.

Manufacturing 80

Manufacturing Inventory Management Reduced Costs Out-Tasking 80

Perficient Digital Transformation

FEBRUARY 14, 2024

Fueled by technological advancements including 5G, generative AI, and cloud computing, the communications, media, and technology (CMT) industry is poised for significant growth and disruption in 2024. Challenges like rapidly changing customer preferences and frequent M&A put CMT companies in a difficult spot – only the most agile and innovative will thrive.

Automation 52

Automation Customer Service Service Management 52

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?) SaaS companies are no strangers to how an entire industry can be flipped on its head with a simple reframing of business models.

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Perficient Digital Transformation

FEBRUARY 14, 2024

Oracle Fusion HCM Analytics, a part of Oracle Fusion Data Intelligence Platform (DIP) (earlier known as Fusion Analytics Warehouse), equips various management levels with deep insights to effectively manage the workforce across the organization. DIP is to the most part a ready-to-use data and analytics solution that is typically implemented in a matter of weeks.

Analytics 52

Analytics Management Sourcing Automation 52

Everest Group

FEBRUARY 14, 2024

LinkedIN Live Shifts in Outsourcing Pricing: Key Insights to Plan 2024 February 14, 2024 | 9:00 a.m. CST | 10:00 a.m. EST | 3:00 p.m. GMT | 8:30 p.m. IST In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. Join this engaging LinkedIn Live session as our pricing experts reveal insights from the Everest Group Pricing Index report – a biannual overview of current and expected outsourcing pricing trends across various ser

Outsourcing 52

Outsourcing Sourcing Marketing Service 52

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Perficient Digital Transformation

FEBRUARY 14, 2024

In the past, deploying UI updates has required packaging them alongside OSGi bundles and HTL-driven components. While this is still a usable way to deploy projects in AEM, it cannot isolate the UI and hot reload updates. Furthermore, front-end developers and designers often need to only focus attention on the app experience. They may not require all the features of a local AEM environment or maintaining one.

Service 52

Service Design Out-Tasking Sourcing 52

Global Expansion

FEBRUARY 14, 2024

Best-paying jobs in the US! Unleash Your Earning Potential with These Remote Gems! Jobs in the US, earning in dollars— Sounds good, right? Many individuals have dreamed about working in the US as a former employee. However, it is necessary to crack the job with the best career and the highest pay scale range to survive.

Jobbing 52

Jobbing 52

Perficient Digital Transformation

FEBRUARY 14, 2024

It can seem like training is never-ending in the corporate setting — particularly in the healthcare industry. You’ve got compliance training, processes training, training from corporate leadership, onboarding training for new team members and more. But there’s one more type of training your healthcare content strategists and marketers need that you’re (probably) not doing: healthcare writing training.

Healthcare 52

Healthcare Engineering Marketing Management 52

IBM Services

FEBRUARY 14, 2024

Renewable energy is energy produced from Earth’s natural resources, those that can be replenished faster than they are consumed. Common examples include solar power, hydropower and wind power. Shifting to these renewable energy sources is key to the fight against climate change. Today, a variety of incentives and subsidies help make it easier for companies to lean on renewable resources as a stable source of power to help alleviate the climate crisis.

Offshoring 54

Offshoring Sourcing Operational Costs Efficiency 54

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Customer Serv Outsource Smarter

FEBRUARY 14, 2024

Discover key insights on call center agent engagement in the booming BPO industry. Our global study offers valuable feedback for enhancing the agent experience.

Call Center 52

Call Center BPO 52

IBM Services

FEBRUARY 14, 2024

Renewable energy is energy produced from Earth’s natural resources, those that can be replenished faster than they are consumed. Common examples include solar power, hydropower and wind power. Shifting to these renewable energy sources is key to the fight against climate change. Today, a variety of incentives and subsidies help make it easier for companies to lean on renewable resources as a stable source of power to help alleviate the climate crisis.

Offshoring 40

Offshoring Sourcing Operational Costs Efficiency 40

Intugo

FEBRUARY 14, 2024

Outsourced Accounting Services Navigating financial intricacies challenges small businesses seeking growth and stability. The delicate balance between specific accounting needs and cost-effective strategies highlights that outsourcing accounting services is the gateway for growth. In an ever-evolving financial landscape, the significance of efficient solutions, like outsourced accounting services, becomes increasingly crucial.

Accounting 59

Accounting Outsourcing Service Resource Optimizing 59