The Global Small Business Blog

JUNE 7, 2024

©iStock/Robert Way Chinese e-commerce giant Alibaba is ramping up its global expansion with new services aimed at attracting small businesses in the U.S. and Europe. Alibaba.com — the company’s business-to-business platform which sells to companies outside China — is launching “Alibaba Guaranteed.” The new service will provide buyers with greater certainty on delivery, payments and dispute settlement.

E-Commerce 219

E-Commerce Service 219

Premier BPO

JUNE 7, 2024

“Do one thing better than anyone. Ignore everything else.” – Peter Thiel “Do what you do best and outsource the rest.” – Stephen Covey Some of the best business minds of our era recognize the strategic importance of focusing on efforts and identifying critical partnerships to access subject matter expertise for non-core elements. Overextending your efforts dilutes your resources and can severely limit your business’s ability to thrive.

Outsourcing 71

Outsourcing Co-Sourcing BPO Operational Costs 71

Intelligent Management Inc.

JUNE 7, 2024

In our fast-changing world, books are still something that people value. With our sixth book coming out in August 2024, we’re delighted at the success of our series of posts on LinkedIn offering mini reviews of books by Deming, Goldratt and the books on our Decalogue methodology. Nearly 100,000 impressions and many hundreds of interactions indicate that these books matter to many people around the world.

Management 52

Management Design Government Engineering 52

Go4Customer

JUNE 7, 2024

The automotive industry, which is worth more than $3 trillion worldwide today, is evidence of people?s dependence on cars. However, with over 1.4 billion cars today across the globe, customer support has never been more important. In the United States of America for instance, over 2 million people are directly employed in the automotive industry. 5 million people, of which customer service is an important aspect of their busine.

Call Center 40

Call Center Service Customer Support Customer Service 40

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs