The Global Small Business Blog

JUNE 27, 2024

©iStock/4045 A lawsuit filed by State Attorney General Tim Griffin in Cleburne County is targeting the holding company of an online shopping service, Temu, and its business dealings, citing consumer privacy risk as a byproduct of the company making a profit. "While this is my [says Griffin] first state lawsuit against Temu over its deceptive trade practices, it is not the first time Temu's tactics have been called into question.

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Service 190

Perficient Digital Transformation

JUNE 27, 2024

In 1968, psychiatrist Stephen Karpman modeled what he called the Drama Triangle. With this, he illustrated dysfunctional mindsets that can derail social interactions. The three roles defined in this model are the rescuer (hero), persecutor (villain), and victim. This is another view of the lies we tell ourselves. Since the dawn of history, we’ve loved stories.

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Accounting Management 104

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. What are the Implications for the Outsourcing Industry? Facing macroeconomic challenges and shifting consumer demands, UK banks are reimagining their operations to stay competitive. This transformation involves cost-cutting, digitalization, and a focus on core business areas. The restructuring opens new opportunities for the outsourcing industry as banks seek third-party support to drive efficiency and innovation.

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Banking Outsourcing Service Sales 59

Working Solutions Outsourcing

JUNE 27, 2024

As customer expectations change and technology advances, exceptional customer service has emerged as a necessity to ensure brand success. High-end brands thrive on their ability to provide personalized, exclusive, and extraordinary service that meets the high expectations of their discerning customers.

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Customer Service Retail Service Outsourcing 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Everest Group

JUNE 27, 2024

Live Webinar APAC CME Enterprise: IT Outsourcing as a Strategic Lever June 27, 2024 | 11 a.m. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 3 p.m. ACT Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME enterprises are increasingly turning to IT outsourcing as a strategic lever to aid in transformatio

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IT Outsourcing Outsourcing Sourcing Service 52

Working Solutions Outsourcing

JUNE 27, 2024

Mastering the art of customer engagement is essential for luxury brands. These brands thrive on their ability to create memorable, personalized experiences that resonate deeply with their clientele. This level of engagement goes beyond mere transactions; it involves understanding and anticipating affluent customers’ unique desires and expectations.

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Call Center Outsourcing 52

Amzur

JUNE 27, 2024

Introduction Starting a business used to require a large investment in servers and software. Now, cloud solutions provide a more cost-effective way to get started. Amidst the rush to migrate to the cloud, it’s important to carefully consider whether a cloud-first, cloud-ready, or cloud-only approach is best for your business. This blog will help you decide which strategy will give your business the best competitive edge.

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E-Commerce Resource Optimizing Analytics Flexibility 52

Perficient Digital Transformation

JUNE 27, 2024

Enhancing Accessibility: Usability and UX for Individuals with Visual Disabilities in Universal Design In this installment of our Usability and Experience (UX) in Universal Design series, we focus on the needs and considerations for individuals with visual disabilities. Designing for visual accessibility involves creating user experiences that are navigable, understandable, and usable for individuals who are blind, have low vision, or experience other visual impairments.

Design 52

Design Research Customer Support Regulations 52

Everest Group

JUNE 27, 2024

Event Moderator Wellbeing in the Age of AI - Challenges and Solutions June 27, 2024 Catch Everest Group Practice Director, Abhijnan Dasgupta as he explores the impact of generative AI on moderator wellbeing, including the role it will play in the wellbeing lifecycle, and discusses the future of wellbeing in Trust and Safety (T&S). With generative AI causing an increase in the volume and complexity of content to be moderated, there is a need to enhance wellbeing efforts for content moderators

Service 52

Service 52

Perficient Digital Transformation

JUNE 27, 2024

Enhancing Accessibility: Usability and UX for Age-Related Declines in Universal Design In this installment of our Usability and Experience (UX) in Universal Design series, we focus on addressing the needs of older adults and the age-related declines that can affect their interaction with products, environments, and systems. Designing for age-related accessibility involves creating user experiences that are accommodating, intuitive, and supportive of the diverse needs of an aging population.

Design 52

Design Research Customer Support Marketing 52

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Blue Ocean

JUNE 27, 2024

The contact center is ever evolving to meet the shifting expectations and habits of today’s customers. That’s why we like to regularly tune in to experts from the world of customer experience to find out what’s new. We checked in with some of the top thought leaders for their most recent thoughts about customer experience trends. Read on! What Happens to CX When the Whole Company Is Aligned Customer experience is a front-and-center topic for the contact center… but excellent CX depends on the en

Design 52

Design Banking Regulations Customer Service 52

Zinnov

JUNE 27, 2024

Private Equity firms can be powerful engines propelling companies to new heights, but mismanagement risks serious breakdowns and job losses. In this episode of the Decoding Private Equity series, Gary Greenfield, Managing Director of Zagent, brings 40 years of experience from across Private Equities and PortCos to his conversation with Nilesh Thakker, President at Zinnov.

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Engineering Jobbing Efficiency Management 52

Unosquare

JUNE 27, 2024

Digitization, digitalization, and digital transformation are business processes that are often used interchangeably, yet they have distinct meanings and implications. This article will demystify these concepts , providing clear definitions, examples, benefits, and risks associated with each, along with a comparison to highlight their unique roles in the digital landscape.

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Streamline Operations Efficiency Customer Service Automation 40

SPD Load

JUNE 27, 2024

According to Deloitte’s 2022 Global Health Care Outlook, the healthcare IT outsourcing market is predicted to reach $390.7 billion by the end. The post A Comprehensive Guide to Healthcare IT Outsourcing first appeared on SpdLoad.

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IT Outsourcing Healthcare Outsourcing Marketing 40

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Perficient Digital Transformation

JUNE 27, 2024

Hello Trailblazer! As we all know, Salesforce is a powerful customer relationship management (CRM) platform that provides various tools and features to manage customer data effectively. Among its core components, “Accounts” play a pivotal role in organizing and managing information about the companies or individuals you do business with.

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