Wed.Oct 18, 2023

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LAST CHANCE to Register: 8th Annual Global Small Business Forum (Hybrid) 10/20/23

The Global Small Business Blog

©2023 Global TradeSource, Ltd. All rights reserved. LAST CHANCE to attend the 8th Annual Global Small Business Forum: Navigate Turbulence in the Global Marketplace (hybrid) on Friday, October 20, 2023. To sign up, visit here.

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5 Worst Ways of Scaring Customers Away

Redial

Businesses across all industries face new challenges that can significantly impact customer experience (CX). While a great CX strategy can build customer loyalty and drive growth, a poor one can quickly send customers running. In this blog, we’ll explore the five worst ways companies scare customers away, focusing on modern CX challenges and how contact centers and outsourcing companies can be pivotal in addressing these issues.

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3 Reasons to attend PrestoCon 2023: Embracing Open Source and Next-Gen Presto

IBM Services

On December 5–6, 2023 at the Computer History Museum in Mountain View, CA, hundreds of developers and software engineers will come together at PrestoCon 2023 to support and learn more about Presto, the open-source SQL query engine for data analytics and the Open Data Lakehouse. Learn more about PrestoCon 2023 We’re excited for the future of Presto.

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Outsourcing Pricing and Commercial Trends of 2023

Everest Group

Webinar Outsourcing Pricing and Commercial Trends of 2023 October 18, 2023 | 11:00 AM ET Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters. The webcast will focus on the most important pricing and commercial themes observed in the first half of the year, emerging trends and how enterprises can incorporate them into their forward-looking planning for 202

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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AI skills for all: How IBM is helping to close the digital divide

IBM Services

AI has inspired millions of people around the world with ideas about what it can make possible. But this technological game changer has also provoked a lot of questions around how it will impact the world of work. Change is happening, and fast. Research from IBM’s Institute for Business Value (IBV) finds that executives estimate about 40% of their workforce will need to reskill over the next three years due to AI and automation.

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Congratulations to the Latest Bright Paths Program Graduates!

Perficient Digital Transformation

Perficient Celebrates 30 New Bright Paths Program Graduates We are proud to announce the successful completion of our ninth Bright Paths Program cohort and the 30 students who graduated from the coding bootcamp. Since launching the Bright Paths Program in 2020, more than 200 students have graduated from the program with the majority joining Perficient.

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Top Nine Tips for Mobile App Development

SPD Load

In today’s mobile-driven digital landscape, mobile apps have become crucial for businesses that want to reach their customers effectively. Statistics show that. The post Top Nine Tips for Mobile App Development first appeared on SpdLoad.

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Key Areas of Outsourcing for SaaS Businesses

NoonDalton

For Software as a Service (SaaS) businesses, the mantra of ‘do more with less’ isn’t just operational advice—it’s foundational to their very success. In a sector where the product is ever-evolving and customer expectations are high, the ability to rapidly innovate while maintaining excellence in service delivery is paramount.

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Ensuring Labor Law & Employment Law Compliance in Payroll Processing: Best Practices for Employers

Paysquare

Businesses are a great way of making profits and earning revenues, but the major focus of a business is the clients. The products and services all depend on the customers’ demands and preferences. But the primary job to supply these products to the customers rightly is the duty of all the employees. The employees are the foundation stone for the company or the business.

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Exploring the Pros and Cons of Composable Applications

Amzur

Organizations can easily accelerate software development processes by simply enabling the reuse of code and eliminating (or at least reducing) the need to develop code from scratch. Furthermore, code modules can be combined to build new applications, saving your time, money, and effort by 40 to 50%. This methodology is known as “composability” and composable applications are one of the key paths to achieving digital transformation.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Cyber-Physical Systems (CPS) & what they have to do with IoT

Vilmate

The world has already witnessed three industrial revolutions, each profoundly influencing the trajectory of global economic development and the quality of human life. And now, at the cusp of Industry 4.0, cyber-physical systems (CPS) stand as one of its paramount driving forces. With the ever-growing computational capabilities, sensor technologies, and groundbreaking strides in artificial intelligence, we find ourselves on the brink of a complete reimagining of industries and societal dynamics.

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Insourcing vs Outsourcing: How To Choose The Model That Is Right For You

Zinnov

Thirty years ago, the concept of looking beyond domestic borders for talent was purely based on a cost arbitrage philosophy. Unbundling ‘core vs support,’ companies looked at offshore locations to cut costs and reduce overheads. General Electric was one of the pioneers, adopting offshoring practices as early as 1982, where they set up manufacturing in Mexico.

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Unleash growth through cloud & big data

Infosys Consulting

We live in a world governed by data and AI technologies. Yet, in the next five years, big data and machine learning will grow exponentially, especially in the following areas: Marketing, operations, finance, and healthcare. Expert Hassan Shuman explains why the union of cloud and big data is important, and how it’s already being used to drive value.

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5 ways AI is changing customer service

Microsourcing

Jumbo may not be familiar to many globally, but, mention the supermarket chain in the Netherlands and there will be instant recognition. One hundred years of history. A 21.5% market share. About 100,000 employees across 700 stores 1. More than a century after it started life as a grocery wholesaler 2 , Jumbo is every bit a retail juggernaut and much of its modern-day success is due to a growing commitment to intelligence-driven customer service.

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HR’s Blueprint for a Successful 2025

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

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Navigating the Future of Work: A Novel Framework for Seamless EUC Transformation

Infosys Consulting

In today’s ever-evolving business landscape, the imperative for end-user computing (EUC) transformation is clear. Organizations seek to enhance productivity, agility, and user experiences, all within the dynamic framework of three distinct modes of working: in person, hybrid, and remote. This article explores a novel approach to EUC transformation, where technology converges with change management to deliver sustainable results.

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The outsourcing cost reduction formula

Microsourcing

In today's highly competitive business landscape, medium to large organizations are constantly challenged to optimize costs while maintaining operational excellence. This blog offers the right formula to help you achieve precisely that.

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Top Nine Tips for Mobile App Development

SPD Load

In today’s mobile-driven digital landscape, mobile apps have become crucial for businesses that want to reach their customers effectively. Statistics show that.

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Our Digital Transformation to Oracle Cloud HCM – A Deep Dive into Our Migration Journey – Part 3

Perficient Digital Transformation

Recently, Perficient digitally transformed for success by migrating to Oracle Cloud HCM. To share our story, we invited key stakeholders Andrea Lampert, Michael Zucker, Cathie Meyers, and Mike Grennier to join a panel discussion moderated by Stuart Massey, P rincipal of our Oracle ERP practice.   As Vice President of People, Andrea is responsible for working across the company to support business goals by driving the implementation of strategic people objectives reflecting Perficient’s c

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Corporate Travel Program: How To Create a Program for Employer and Employee Needs

Planergy Software

What's Planergy? Modern Spend Management and Accounts Payable software. Helping organizations spend smarter and more efficiently by automating purchasing and invoice processing. Learn more We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy.

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Redirects with Netlify and Content Hub ONE

Perficient Digital Transformation

Today I am going to show you a way to implement redirects using Netlify’s redirects capability and Content Hub ONE as the underlying repository to manage the redirects. This technique can be implemented with any headless CMS (e.g. XM Cloud), however I decided to use Content Hub ONE due to the simplicity. Also, since Content Hub ONE is still a very new headless CMS, at the time of this writing it does not have webhooks out of the box.

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Thank you for your interest in Accelerating Digital Transformation in the Next Normal

CGS Inc

We appreciate you sharing your information. Please find below the report for download. Keep it for reference. We hope you find it informative and valuable assistant as we navigate working together in a more digital world and beyond. CGS_XR_R2.

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The Road to Revolutionary Automotive Commerce: Discussion with Justin Racine

Perficient Digital Transformation

Revolutionizing the Road to Modern Automotive Commerce I recently spoke with Justin Racine, our Principal of Unified Commerce, exploring how commerce is quickly evolving in the automotive industry. In my first “ Pit Stop With Perficient Experts ” video with him, we covered how: Consumers are demanding real-time experiences and fast product deliveries, including online purchases and curbside pickups.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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Optimizing Call Center Performance with Automatic Dialer System.

Go4Customer

Have you ever found yourself wondering how some call centers manage to stand out and consistently deliver exceptional customer service? Are you looking to uncover the strategies and tools that can transform your own call center into a high-performing, customer-centric powerhouse? In this blog, we're about to embark on a journey that will unravel the secrets to taking your call center operations to the next level.

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Personalize to Master your Digital Marketing Strategy – Perficient Featured in CMSWire.com

Perficient Digital Transformation

In the fast-paced world of digital marketing, staying ahead of the curve is crucial for success. One of the most effective strategies in today’s landscape is personalization. Understanding and implementing personalization techniques can significantly enhance customer engagement, conversion rates, and brand loyalty. Perficient’s very own David San Filippo has authored yet another blog post that has been featured in CMSWire: “Mastering Personalization in Digital Marketing Strategy,R

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The Long-Term Value of Shelter Services as Mexico Takes Top U.S. Trading Spot

Ivemsa

Tension between the U.S. and China has been on the rise for years. Between a history of unenforced intellectual property protection and retaliatory tariffs, it all hit a turning point during the shutdown of the pandemic. As a result of the continuing complications, many U.S. manufacturers who had been operating in China for years had begun moving their operations to Mexico.

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4 Ways IT in Healthcare Can Cut Costs and Increase Margins

Perficient Digital Transformation

The digital realm in healthcare is in a constant state of flux, and for IT professionals, staying updated is more than just a necessity; it’s a mandate. We don’t merely acknowledge these IT challenges; we’re deeply attuned to them, striving to devise the most efficient strategies and tech solutions to cut costs, increase margins, and build resilience.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Israel-Hamas War Could Affect Tech Industry in Middle East | In the News

Everest Group

The war between Israel and the Palestinian militant group Hamas has affected the Israeli tech sector, as the reservist call-up has reduced staff at tech startups. For now, the war’s effect on the tech industry is limited, but that could change if the conflict broadens. While the tech sectors in Israel and the Palestinian territories are experiencing the effects of the war, the tech sector impact could become much larger should other regions get involved, said Yugal Joshi , Partner at Evere

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The Ins and Outs of API Testing: Everything You Need to Know

Perficient Digital Transformation

API testing, also known as application programming interface testing, is a software testing approach that concentrates on examining individual API functions and how they interact with one another. Furthermore, this testing phase usually occurs after unit testing and before user interface testing, at the integration level. Its purpose is to confirm the accurate functioning of the API and its alignment with system requirements.

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Observing the future: The importance of observability in FinOps

Capgemini

Observing the future The importance of observability in FinOps Mangesh Patil 13 Oct 2023 Facebook Twitter Linkedin FinOps is critical to effective cloud computing – and observability is the core of FinOps. Cloud practitioners face three main challenges to optimizing cloud consumption and cost: Understanding where all costs are coming from Identifying the cost for specific applications or teams Predicting costs for the future and budgeting purposes The answer to each one comes down to the concept

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CYBER ANGEL – MARIEKE VAN DE PUTTE

Capgemini

CYBER ANGEL – MARIEKE VAN DE PUTTE Capgemini 12 Oct 2023 Facebook Twitter Linkedin Let’s delve into Marieke van de Putte’s career trajectory at Capgemini, spotlighting her achievements in automating security and compliance for SAP, her extension into the security realm, and her proactive initiatives to advance gender and cultural diversity within the cybersecurity sphere.

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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?