The Global Small Business Blog
OCTOBER 18, 2023
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Redial
OCTOBER 18, 2023
Businesses across all industries face new challenges that can significantly impact customer experience (CX). While a great CX strategy can build customer loyalty and drive growth, a poor one can quickly send customers running. In this blog, we’ll explore the five worst ways companies scare customers away, focusing on modern CX challenges and how contact centers and outsourcing companies can be pivotal in addressing these issues.
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IBM Services
OCTOBER 18, 2023
On December 5–6, 2023 at the Computer History Museum in Mountain View, CA, hundreds of developers and software engineers will come together at PrestoCon 2023 to support and learn more about Presto, the open-source SQL query engine for data analytics and the Open Data Lakehouse. Learn more about PrestoCon 2023 We’re excited for the future of Presto.
Everest Group
OCTOBER 18, 2023
Webinar Outsourcing Pricing and Commercial Trends of 2023 October 18, 2023 | 11:00 AM ET Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters. The webcast will focus on the most important pricing and commercial themes observed in the first half of the year, emerging trends and how enterprises can incorporate them into their forward-looking planning for 202
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
IBM Services
OCTOBER 18, 2023
AI has inspired millions of people around the world with ideas about what it can make possible. But this technological game changer has also provoked a lot of questions around how it will impact the world of work. Change is happening, and fast. Research from IBM’s Institute for Business Value (IBV) finds that executives estimate about 40% of their workforce will need to reskill over the next three years due to AI and automation.
Perficient Digital Transformation
OCTOBER 18, 2023
Perficient Celebrates 30 New Bright Paths Program Graduates We are proud to announce the successful completion of our ninth Bright Paths Program cohort and the 30 students who graduated from the coding bootcamp. Since launching the Bright Paths Program in 2020, more than 200 students have graduated from the program with the majority joining Perficient.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
SPD Load
OCTOBER 18, 2023
In today’s mobile-driven digital landscape, mobile apps have become crucial for businesses that want to reach their customers effectively. Statistics show that. The post Top Nine Tips for Mobile App Development first appeared on SpdLoad.
NoonDalton
OCTOBER 18, 2023
For Software as a Service (SaaS) businesses, the mantra of ‘do more with less’ isn’t just operational advice—it’s foundational to their very success. In a sector where the product is ever-evolving and customer expectations are high, the ability to rapidly innovate while maintaining excellence in service delivery is paramount.
Paysquare
OCTOBER 18, 2023
Businesses are a great way of making profits and earning revenues, but the major focus of a business is the clients. The products and services all depend on the customers’ demands and preferences. But the primary job to supply these products to the customers rightly is the duty of all the employees. The employees are the foundation stone for the company or the business.
Amzur
OCTOBER 18, 2023
Organizations can easily accelerate software development processes by simply enabling the reuse of code and eliminating (or at least reducing) the need to develop code from scratch. Furthermore, code modules can be combined to build new applications, saving your time, money, and effort by 40 to 50%. This methodology is known as “composability” and composable applications are one of the key paths to achieving digital transformation.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
Vilmate
OCTOBER 18, 2023
The world has already witnessed three industrial revolutions, each profoundly influencing the trajectory of global economic development and the quality of human life. And now, at the cusp of Industry 4.0, cyber-physical systems (CPS) stand as one of its paramount driving forces. With the ever-growing computational capabilities, sensor technologies, and groundbreaking strides in artificial intelligence, we find ourselves on the brink of a complete reimagining of industries and societal dynamics.
Zinnov
OCTOBER 18, 2023
Thirty years ago, the concept of looking beyond domestic borders for talent was purely based on a cost arbitrage philosophy. Unbundling ‘core vs support,’ companies looked at offshore locations to cut costs and reduce overheads. General Electric was one of the pioneers, adopting offshoring practices as early as 1982, where they set up manufacturing in Mexico.
Infosys Consulting
OCTOBER 18, 2023
We live in a world governed by data and AI technologies. Yet, in the next five years, big data and machine learning will grow exponentially, especially in the following areas: Marketing, operations, finance, and healthcare. Expert Hassan Shuman explains why the union of cloud and big data is important, and how it’s already being used to drive value.
Microsourcing
OCTOBER 18, 2023
Jumbo may not be familiar to many globally, but, mention the supermarket chain in the Netherlands and there will be instant recognition. One hundred years of history. A 21.5% market share. About 100,000 employees across 700 stores 1. More than a century after it started life as a grocery wholesaler 2 , Jumbo is every bit a retail juggernaut and much of its modern-day success is due to a growing commitment to intelligence-driven customer service.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Infosys Consulting
OCTOBER 18, 2023
In today’s ever-evolving business landscape, the imperative for end-user computing (EUC) transformation is clear. Organizations seek to enhance productivity, agility, and user experiences, all within the dynamic framework of three distinct modes of working: in person, hybrid, and remote. This article explores a novel approach to EUC transformation, where technology converges with change management to deliver sustainable results.
Microsourcing
OCTOBER 18, 2023
In today's highly competitive business landscape, medium to large organizations are constantly challenged to optimize costs while maintaining operational excellence. This blog offers the right formula to help you achieve precisely that.
Perficient Digital Transformation
OCTOBER 18, 2023
Recently, Perficient digitally transformed for success by migrating to Oracle Cloud HCM. To share our story, we invited key stakeholders Andrea Lampert, Michael Zucker, Cathie Meyers, and Mike Grennier to join a panel discussion moderated by Stuart Massey, P rincipal of our Oracle ERP practice. As Vice President of People, Andrea is responsible for working across the company to support business goals by driving the implementation of strategic people objectives reflecting Perficient’s c
Planergy Software
OCTOBER 18, 2023
What's Planergy? Modern Spend Management and Accounts Payable software. Helping organizations spend smarter and more efficiently by automating purchasing and invoice processing. Learn more We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Perficient Digital Transformation
OCTOBER 18, 2023
Today I am going to show you a way to implement redirects using Netlify’s redirects capability and Content Hub ONE as the underlying repository to manage the redirects. This technique can be implemented with any headless CMS (e.g. XM Cloud), however I decided to use Content Hub ONE due to the simplicity. Also, since Content Hub ONE is still a very new headless CMS, at the time of this writing it does not have webhooks out of the box.
CGS Inc
OCTOBER 18, 2023
We appreciate you sharing your information. Please find below the report for download. Keep it for reference. We hope you find it informative and valuable assistant as we navigate working together in a more digital world and beyond. CGS_XR_R2.
Perficient Digital Transformation
OCTOBER 18, 2023
Revolutionizing the Road to Modern Automotive Commerce I recently spoke with Justin Racine, our Principal of Unified Commerce, exploring how commerce is quickly evolving in the automotive industry. In my first “ Pit Stop With Perficient Experts ” video with him, we covered how: Consumers are demanding real-time experiences and fast product deliveries, including online purchases and curbside pickups.
SPD Load
OCTOBER 18, 2023
In today’s mobile-driven digital landscape, mobile apps have become crucial for businesses that want to reach their customers effectively. Statistics show that.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Perficient Digital Transformation
OCTOBER 18, 2023
In the fast-paced world of digital marketing, staying ahead of the curve is crucial for success. One of the most effective strategies in today’s landscape is personalization. Understanding and implementing personalization techniques can significantly enhance customer engagement, conversion rates, and brand loyalty. Perficient’s very own David San Filippo has authored yet another blog post that has been featured in CMSWire: “Mastering Personalization in Digital Marketing Strategy,R
Go4Customer
OCTOBER 18, 2023
Have you ever found yourself wondering how some call centers manage to stand out and consistently deliver exceptional customer service? Are you looking to uncover the strategies and tools that can transform your own call center into a high-performing, customer-centric powerhouse? In this blog, we're about to embark on a journey that will unravel the secrets to taking your call center operations to the next level.
Perficient Digital Transformation
OCTOBER 18, 2023
The digital realm in healthcare is in a constant state of flux, and for IT professionals, staying updated is more than just a necessity; it’s a mandate. We don’t merely acknowledge these IT challenges; we’re deeply attuned to them, striving to devise the most efficient strategies and tech solutions to cut costs, increase margins, and build resilience.
Ivemsa
OCTOBER 18, 2023
Tension between the U.S. and China has been on the rise for years. Between a history of unenforced intellectual property protection and retaliatory tariffs, it all hit a turning point during the shutdown of the pandemic. As a result of the continuing complications, many U.S. manufacturers who had been operating in China for years had begun moving their operations to Mexico.
Advertiser: Paycor
A process checklist is a valuable tool for any HR professional to help ensure that all tasks are completed on time and accurately and improve communication and collaboration among team members.
Perficient Digital Transformation
OCTOBER 18, 2023
API testing, also known as application programming interface testing, is a software testing approach that concentrates on examining individual API functions and how they interact with one another. Furthermore, this testing phase usually occurs after unit testing and before user interface testing, at the integration level. Its purpose is to confirm the accurate functioning of the API and its alignment with system requirements.
Everest Group
OCTOBER 18, 2023
The war between Israel and the Palestinian militant group Hamas has affected the Israeli tech sector, as the reservist call-up has reduced staff at tech startups. For now, the war’s effect on the tech industry is limited, but that could change if the conflict broadens. While the tech sectors in Israel and the Palestinian territories are experiencing the effects of the war, the tech sector impact could become much larger should other regions get involved, said Yugal Joshi , Partner at Evere
Capgemini
OCTOBER 18, 2023
Observing the future The importance of observability in FinOps Mangesh Patil 13 Oct 2023 Facebook Twitter Linkedin FinOps is critical to effective cloud computing – and observability is the core of FinOps. Cloud practitioners face three main challenges to optimizing cloud consumption and cost: Understanding where all costs are coming from Identifying the cost for specific applications or teams Predicting costs for the future and budgeting purposes The answer to each one comes down to the concept
Capgemini
OCTOBER 18, 2023
CYBER ANGEL – MARIEKE VAN DE PUTTE Capgemini 12 Oct 2023 Facebook Twitter Linkedin Let’s delve into Marieke van de Putte’s career trajectory at Capgemini, spotlighting her achievements in automating security and compliance for SAP, her extension into the security realm, and her proactive initiatives to advance gender and cultural diversity within the cybersecurity sphere.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
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