The Global Small Business Blog

JULY 5, 2024

©iStock/RomoloTavani Here are five things to know about July Fourth , including the origin of the holiday, why we celebrate it and how fireworks became a part of the tradition.

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Premier BPO

JULY 5, 2024

Industry leaders from across the contact center landscape gathered for NECCF Forum 2024. The event was a vibrant forum for learning, exchanging, and shaping the future of Customer Experience. Premier BPO was excited to participate as an expert solutions provider, actively participating in the discussions and showcasing expertise in AI-powered CX solutions.

BPO 69

BPO Out-Tasking Automation Analytics 69

Perficient Digital Transformation

JULY 5, 2024

In the contemporary era of digital platforms, capturing and maintaining user interest stands as a pivotal element determining the triumph of any software. Whether it’s websites or mobile applications, delivering engaging and tailored encounters to users holds utmost significance. In this project, we aim to implement DevSecOps for deploying an OpenAI Chatbot UI, leveraging Kubernetes (EKS) for container orchestration, Jenkins for Continuous Integration/Continuous Deployment (CI/CD), and Doc

Analytics 52

Analytics Efficiency Regulations Jobbing 52

Go4Customer

JULY 5, 2024

The rising need for customer-oriented government services has placed a great emphasis on the importance of call centers in enhancing the quality of the citizen-government relations. For instance, in the American Customer Satisfaction Index (ACSI) released in 2018, the federal government is seen to be 7 to 8 points below the national average in industries?

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Call Center Government Service 40

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Go4Customer

JULY 5, 2024

The current back office process outsourcing stands out loud as an unqualified hit and is one of the most successful outsourcing initiatives that 80% of organizations globally have had. Outsourcing on the other hand is the practice of contracting out functions that are peripheral or not a core competence of the organization to specialized outside firms with an objective of lowering the total cost, increasing efficiency and repositioning.

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Outsourcing Service Efficiency 40