Everest Group
JULY 23, 2024
In this report, we provide an overview of the digital workplace market, highlighting key business objectives and challenges, and gen AI’s impact on addressing these issues.
Globalization Partners
JULY 23, 2024
As part of Argyle’s "Talent Innovation Beyond Borders" webinar, Pooja Chugh, G-P’s Director of Talent Acquisition, explored the latest trends shaping talent acquisition and management. Let’s take a look at some of the discussion's key insights.
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Everest Group
JULY 23, 2024
Live Webinar What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations July 23, 2024 | 8 a.m. PT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. IST The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments.
Mattsen Kumar
JULY 23, 2024
In the dynamic world of telecommunications, where connectivity isn’t just a luxury but a necessity, the art of keeping customers connected goes beyond mere service provision. It’s about forging lasting relationships, understanding evolving needs, and navigating a landscape where innovation and customer expectations intersect. According to the latest data available, the churn rate of the telecoms sector was around 27%.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
Everest Group
JULY 23, 2024
When unexpected disaster hits, how should enterprises handle the impact on customer experience? Read on for expert suggestions on best practice for CX crisis mitigation, or get in touch if you’d like to speak with our analysts on this topic. It was a business-as-usual day on July 18 th , until several users started seeing the “blue screen of death” issue on their systems.
Mattsen Kumar
JULY 23, 2024
In the dynamic world of telecommunications, where connectivity isn’t just a luxury but a necessity, the art of keeping customers connected goes beyond mere service provision. It’s about forging lasting relationships, understanding evolving needs, and navigating a landscape where innovation and customer expectations intersect. According to the latest data available, the churn rate of the telecoms sector was around 27%.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Ivemsa
JULY 23, 2024
Shelter services in Mexico have become a strategic advantage for U.S. and other foreign manufacturers wanting to leverage the full potential of nearshoring to Mexico. It’s encouraged global brands from various sectors – including automotive, aerospace, and medical device manufacturing – to continue increasing their foreign direct investment, making the U.S. the largest trading partner of Mexico.
Perficient Digital Transformation
JULY 23, 2024
As we know, AWS Lambda is a serverless computing service that lets you run code without provisioning or managing servers. However, for Lambda functions to interact with other AWS services or resources, it needs permissions. This is where the AWS Lambda execution role comes into picture. An execution role is an AWS Identity and Access Management (IAM) role that Lambda assumes when it runs your lambda function.
Premier BPO
JULY 23, 2024
The competitive advantage through which brands try to differentiate themselves from the other brands in the market is the delivery of exceptional customer experience (CX) that promises to meet customer expectations in this rapidly evolving market. Customers are likely to shun brands that cannot offer fast and frictionless personalized experiences that can cater to the demand for 24/7 omnichannel experiences.
Mattsen Kumar
JULY 23, 2024
In the dynamic world of telecommunications, where connectivity isn’t just a luxury but a necessity, the art of keeping customers connected goes beyond mere service provision. It’s about forging lasting relationships, understanding evolving needs, and navigating a landscape where innovation and customer expectations intersect. According to the latest data available, the churn rate of the telecoms sector was around 27%.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Everest Group
JULY 23, 2024
The report examines gen AI use cases across various segments of talent acquisition, including candidate attraction and engagement, sourcing and screening and more.
SPD Load
JULY 23, 2024
People don’t always call businesses for insurance quotes anymore. They start online. On insurance agency websites, they can find cheap insurance, good. The post Insurance Website Design: Tips and Examples first appeared on SpdLoad.
Everest Group
JULY 23, 2024
The report examines gen AI use cases across various segments of cybersecurity, including threat detection and response, infrastructure security and more.
Go4Customer
JULY 23, 2024
India, the globe?s largest exporter of call center services, has quickly become the go-to location for companies who want to outsource their customer relations and enjoy service deliveries at much cheaper per-unit costs than they could domestically. Currently, India has a ready availability of skilled, English-speaking professionals willing to work on call center jobs, and therefore presents itself as an attractive proposition to.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Everest Group
JULY 23, 2024
In this report, we explore gen AI use cases across various segments of marketing services, including customer interactions, content creation, and more.
Perficient Digital Transformation
JULY 23, 2024
The Importance of Quality Assurance in Software Development The pressure to deliver software quickly and cost-effectively is among the highest priorities of business leaders. However, recent high-profile tech failures serve as stark reminders of the critical importance of robust Quality Assurance (QA) practices. As a leader in digital consulting, we recognize that cutting corners on testing can lead to far-reaching consequences that extend well beyond temporary service disruptions.
Amzur
JULY 23, 2024
The recent global IT outage triggered by a faulty Crowdstrike update serves as a stark reminder of the interconnectedness and fragility of modern IT infrastructure. The incident exposed vulnerabilities in two critical areas: vendor reliance and the risks associated with untested software updates. Businesses have become increasingly dependent on a limited number of technology providers for critical functions.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Perficient Digital Transformation
JULY 23, 2024
Data Warehouse/ETL Testing Data warehouse testing is a process of verifying data loaded in a data warehouse to ensure the data meets the business requirements. This is done by certifying data transformations, integrations, execution, and scheduling order of various data processes. Extract, transform, and load (ETL) Testing is the process of verifying the combined data from multiple sources into a large, central repository called a data warehouse.
The Global Small Business Blog
JULY 23, 2024
©iStock/Thanumporn Thongkongkaew Vice President Kamala Harris is now the leading Democratic standard-bearer in the 2024 elections after President Joe Biden ended his reelection bid and endorsed her on Sunday, July 21, 2024. According to Time, Harris’ long record in public office—from being San Francisco’s district attorney in 2003, to becoming California state attorney general in 2011, to a Senator from California in 2017, and then Vice President—offers more clues on how she may lead as Democrat
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