IBM Services

NOVEMBER 10, 2023

Once your business has decided to switch to an enterprise resource planning (ERP) software system, the next step is to implement ERP. For a business to see the benefits of an ERP adoption it must first be deployed properly and efficiently by a team that typically includes a project manager and department managers as well. This process can be complicated and feel overwhelming, depending on the needs of your organization.

E-Commerce 118

E-Commerce Supply Chain Management Software Inventory Management 118

Everest Group

NOVEMBER 10, 2023

Low-code Application Development Platforms As 2024 approaches, the low-code application development platforms market experiences robust growth and significant innovation. Organizations across various industries are increasingly embracing low-code solutions to streamline their application development processes and enhance operational agility. This surge in demand has fueled intense competition among platform providers, resulting in a wide range of specialized low-code tools to meet diverse requir

Insurance 105

Insurance Finance Healthcare Information Technology 105

Perficient Digital Transformation

NOVEMBER 10, 2023

There’s a new type of environment known as a Rapid Development Environment (RDE) with Adobe’s Cloud Service. This environment was specifically made with developers in mind to accelerate code deployments and other development activities in Cloud Service. We’ve had a chance to use the RDE to better understand its capabilities, strengths, and gaps. Pipelines in an AEMaaCS program are often executing and busy during high development activity, which is one of the main reasons for using an RDE.

Service 105

Service Collaborations Accounting Automation 105

IBM Services

NOVEMBER 10, 2023

Every day, tens of thousands of patients in seek care for treatment of new or existing conditions. Behind the scenes, a complex net of information about health records, benefits, coverage, eligibility, authorization and other aspects play a crucial role in the type of medical treatment patients will receive and how much they will have to spend on prescription drugs.

Administrative 101

Administrative Healthcare Right-Sizing Insurance 101

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Eclaro

NOVEMBER 10, 2023

Business and career advice are all around us, but the challenge is often in where to find something potentially valuable to you and your situation. Company owners, managers, employees, job candidates… people are always seeking advice to follow , lessons to apply, around growth, success, leadership, teamwork, accountability, dedication and any other number of qualities and factors.

Accounting 88

Accounting Jobbing Management 88

IBM Services

NOVEMBER 10, 2023

This blog will focus on the integration of IBM Cloud Code Engine and IBM Cloud Event Notifications along with IBM Cloud Secrets Manager to build a robust use case that will automate your certificate renewal process for applications in your code engine project. We will build a simple app using IBM Cloud Code Engine to update your secrets in a Code Engine Project.

Engineering 91

Engineering Automation Sourcing Accounting 91

IBM Services

NOVEMBER 10, 2023

Semiconductors act as the secret powerhouse behind various industries, from healthcare to manufacturing to financial services. In the last few years alone, we’ve seen how essential semiconductors can be and why companies need to develop this technology rapidly to maximize productivity. As semiconductor manufacturers strive to keep up with customer expectations, electronic design automation (EDA) tools are the keys to unlocking the solution.

Manufacturing 86

Manufacturing Healthcare Design Software 86

Everest Group

NOVEMBER 10, 2023

Webinar Realize your Embedded Finance and Lifestyle Banking strategy November 16, 2023 8:00 AM PT | 11 AM ET Join Everest Group Practice Director Kriti Seth in this upcoming webinar to discover how innovative platforms empower financial institutions to navigate the evolving banking regulatory landscape and revolutionize customer experiences.

Banking 64

Banking Finance Insurance Regulations 64

IBM Services

NOVEMBER 10, 2023

Public cloud computing is a must if your organization wants to scale quickly and meet the day-to-day, ever-changing demands of the business. One of the challenges for IT, though, is controlling cloud consumption costs while moving workloads. A recent survey 1 found that cloud over-spending was higher in 2022 than in the previous year: 56% of companies surveyed admitted that spending on public cloud was significantly over budget, some by over 20% to 30% of their intended spend.

Right-Sizing 73

Right-Sizing Automation Retail Management 73

Everest Group

NOVEMBER 10, 2023

Process Orchestration Products Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining popularity worldwide, offering numerous applications across various business functions and industries. Its benefits encompass improving workforce productivity, ensuring strict process governance and compliance, and enhancing customer experience.

Payroll 64

Payroll Insurance Finance Outsourcing 64

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Perficient Digital Transformation

NOVEMBER 10, 2023

October is Breast Cancer Awareness Month, which supports a global campaign to raise awareness and support for the women and men who are affected by this disease. Whether you are a survivor, newly diagnosed, or know a loved one with breast cancer, having a supportive community that encourages conversation and hope is valuable. We’re proud to partner with the American Cancer Society , a nationally recognized leader in breast cancer research and its Making Strides movement.

Research 64

Research Collaborations Jobbing Healthcare 64

Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain. Customers no longer view a captivating and well-tailored experience as a mere luxury; it has become an imperative.

Service 59

Service Design Marketing Information Technology 59

Zinnov

NOVEMBER 10, 2023

In a world grappling with geopolitical tensions, economic fluctuations, and the ever-present threat of recession, the Q3 2023 Technology Services Mergers & Acquisitions (M&A) landscape offers both challenges and opportunities. The global M&A scene has witnessed a marked downturn in the first half of 2023, with deal values plummeting compared to the previous year.

Service 52

Service Engineering Analytics Marketing 52

Everest Group

NOVEMBER 10, 2023

I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. Is this down to an imbalance of skillsets or seniority? Have desirable capabilities in the GBS world morphed as the model has matured?

Shared Services 59

Shared Services Jobbing Global Business Services Streamline Operations 59

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Anexa

NOVEMBER 10, 2023

One of the biggest challenges for public companies is deciding if their shareholders will respond to customer experience (CX) metrics in earning calls. It can be a hard sell to convince executives and shareholders that CX metrics are tangible and impact earning potential. Those who risk it tend to do it poorly, which leaves them in a vulnerable position trying to field questions, including how CX metrics reflect key business results or help a business meet its goals.

Business Process Outsourcing 52

Business Process Outsourcing BPO Regulations Sales 52

Perficient Digital Transformation

NOVEMBER 10, 2023

Retail banks respond to the Federal Reserve’s short-term interest rate adjustments with corresponding changes in lending and deposit rates. However, in the current rising interest rate environment in the United States since 2022, loan rates have adapted more rapidly than deposit rates. Sir Isaac Newtown’s first law of motion, which states that an object in motion will stay in motion and an object at rest will stay at rest unless acted upon by an external force, can be applied to retail depositor

Accounting 52

Accounting Banking Retail Risk Management 52

Anexa

NOVEMBER 10, 2023

ChatGPT can elevate the level of customer service you provide without the need for human intervention. However, you need to understand its functions and limitations to ensure it isn’t creating customer frustration instead. You can harness the power of ChatGPT to unlock customer service efficiency as long as you use it wisely. What are the Main Advantages of ChatGPT?

Customer Service 52

Customer Service Efficiency Service BPO 52

Perficient Digital Transformation

NOVEMBER 10, 2023

Diwali (or Deepavali – meaning “row of lights” in Sanskrit, an ancient Indian language) is the Indian “festival of lights” Diwali symbolizes the spiritual victory of light over darkness, good over evil and knowledge over ignorance. Celebrations and observances vary depending on the region. For many people, Diwali honors the Hindu goddess of wealth, Lakshmi.

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Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Magellan Solutions

NOVEMBER 10, 2023

Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. It showcases its crucial role in the country’s economic development. It will provide us with a solid foundation to begin our journey. Learn how this thriving sector has become an essential pillar of the Philippine economy.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Everest Group

NOVEMBER 10, 2023

Digital Interaction Intelligence has emerged as a result of ongoing technology evolution, providing enterprise with a range of new capabilities.

Marketing 59

Marketing Service 59

Magellan Solutions

NOVEMBER 10, 2023

The real estate sector is a highly competitive industry today. Traditionally, its marketing strategies often depend on intrusive methods like cold-calling and endless bombardment of ads just to grab the attention of prospective buyers or sellers. But guess what? Times have changed. According to the National Association of Realtors , a whopping 97% of homebuyers now kick-start their property hunt on the internet.

Marketing 52

Marketing Engineering Sales Software 52

Everest Group

NOVEMBER 10, 2023

Learn the applications and extent of digital interaction intelligence as detailed in the recent report by the Everest Group.

Marketing 52

Marketing Service 52

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Magellan Solutions

NOVEMBER 10, 2023

When one searches for “outsourcing countries” on the internet, Outsourcing Philippines vs India stands out. Intrigued why? Because these two countries offer outsourced services that can cater to businesses of all kinds. No wonder they are ranked within the top ten according to Tholon’s Top 50 Digital Nations list. To answer the question of which is better, India vs.

Outsourcing 52

Outsourcing BPO Customer Support Customer Service 52

Anexa

NOVEMBER 10, 2023

Customer experience (CX) is one of the most important differentiators for your business. Exceptional experiences help build brand loyalty but require deep CX insights that are actionable. For many organizations, the missing link for CX insights is the depth of analysis data pros provide for increasingly complex quantitative, analytical, and predictive data.

Analytics 40

Analytics BPO Sourcing Service 40

Everest Group

NOVEMBER 10, 2023

Driven by significant innovation over the past few years, task mining has evolved from tactical to strategic. Learn more in our latest report.

Marketing 40

Marketing Service 40

The Global Small Business Blog

NOVEMBER 10, 2023

©iStock/Peach_iStock November 2022 marked a mainstream shift in the release and adoption of various generative artificial intelligence (GenAI) tools and products. ChatGPT became the buzzword in the world’s boardrooms, on social media and at dinner parties, ushering in an AI divide, where a segment of the population fully embraced this technology, another was wary, and everyone else unsure.

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Advertiser: Paycor

A process checklist is a valuable tool for any HR professional to help ensure that all tasks are completed on time and accurately and improve communication and collaboration among team members.

Payroll

Anexa

NOVEMBER 10, 2023

As a CX leader, you understand better than anyone that every role within a business impacts customer experience. As a result, you’re compelled to drive change by finding change opportunities across all business functions. However, becoming a thought leader who positively influences the customer experience at every touchpoint goes beyond change management.

Collaborations 52

Collaborations BPO Sales Research 52

Zinnov

NOVEMBER 10, 2023

OpenAI, a trailblazer in the field of Generative AI, solidified its leadership position by making significant announcements during the highly anticipated OpenAI DevDay 2023 event. It unveiled the ground-breaking GPT-4 Turbo, a cutting-edge language model that pushes the boundaries of what is possible in Artificial Intelligence. With enhanced capabilities and remarkable advancements, GPT-4 Turbo is set to revolutionize the utilization of Generative AI in practical, real-world scenarios.

Retail 52

Retail Right-Sizing Healthcare Finance 52