The Global Small Business Blog

SEPTEMBER 22, 2023

©iStock/mrjo2405 Everywhere we are seeing claims that “ globalization is dead.” Such declarations are fundamentally misguided (wrong). Globalization is changing. That's about it. The system we are moving toward is more complicated than a reversion of global interconnection. In many cases, trade is simply being rerouted rather than shut down. Most commercial industries will remain open and global, but certain critical sectors will turn inward, toward localized supply chains.

Collaborations 156

Collaborations 156

Eclaro

SEPTEMBER 22, 2023

“AI won’t replace you. But a person using AI just might.” We can’t attribute this quote to any one person we met down in Dallas recently at the Staffing Industry Analysts’ Collaboration in the Gig Economy conference. But we can say the sentiment was one that dominated many discussions in Big D and will continue to do so for the foreseeable future. We can also state with certainty that the word of the week—or, to be more accurate, the word of every five minutes—was not a word at all, actually.

Jobbing 78

Jobbing Collaborations 78

Everest Group

SEPTEMBER 22, 2023

Data and Analytics (D&A) Services Enterprises are struggling to strike the right balance between value realization and experimentation through their Data and Analytics (D&A) investments amid the macroeconomic conditions. They are prioritizing RoI and direct business outcomes from D&A initiatives. At the same time, the emergence of technologies such as generative AI is pushing enterprises to experiment and build a solid data foundation to enable these technologies.

Analytics 72

Analytics Service BPO Sourcing 72

Perficient Digital Transformation

SEPTEMBER 22, 2023

Dreamforce has come and gone, and our team proudly attended this year’s conference for a front-row seat to hear Salesforce’s latest innovations. These announcements ranged from AI-centric innovations to new Data Cloud features and everything in between. With a highly skilled team of Salesforce consultants and developers with Healthcare and Life Sciences (HLS) experience, Perficient is especially interested in this year’s announcements for the vertical.

Healthcare 59

Healthcare Administrative Reduced Costs Sourcing 59

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

Ivemsa

SEPTEMBER 22, 2023

Nearshoring to Mexico has become an increasingly popular option within the past few years. Though China has been the frontrunner for foreign production for decades, recent developments, such as the enactment of the USMCA, have motivated U.S. manufacturers to bring their operations closer to home. Fortunately, because manufacturing in Mexico is not a new concept, there are several established industrial areas throughout the country.

Manufacturing 52

Manufacturing Nearshoring Service Marketing 52

3Pillar Global

SEPTEMBER 22, 2023

Innovation is the heartbeat of progress, propelling companies to new heights and driving success in the ever-competitive business landscape. For digital product leaders, the journey to success lies in finding the perfect balance between creativity and execution. This fusion not only unlocks groundbreaking ideas but also ensures these ideas materialize into tangible solutions that cater to the needs of the audience.

Banking 52

Banking Design Collaborations Research 52

Worldwide Call Centers

SEPTEMBER 22, 2023

The next generation of call center agents is ushering in a new era of excellence into the global outsourcing industry. Gone are the days of scripted interactions and rigid protocols; the call center agents of tomorrow are tech-savvy, empathetic, and adaptable individuals who leverage cutting-edge technology to create seamless customer experiences. This article examines the factors involved in this revolution and how your company can deploy agents from Generation Z. 1.

Call Center 52

Call Center Global Outsourcing Outsourcing Customer Service 52

SirionLabs

SEPTEMBER 22, 2023

Explore contractual obligations, their implications, and how AI streamlines monitoring and management – a must-read for legal and procurement professionals.

Management 52

Management 52

ScaleHub

SEPTEMBER 22, 2023

In today’s rapidly moving transportation and logistics (T&L) industry, efficiency is essential for solving the complex process of moving goods in a profitable way. But it’s a process built on the careful coordination of information and the timely scanning, submitting, verifying, and approving of a myriad of forms, invoices, and associated documents.

Automation 52

Automation Efficiency 52

Balbelforce

SEPTEMBER 22, 2023

Burnout. According to a recent report by Gallup, 76% of workers will experience burnout at some point in their job. But for call centers, burnout is especially common. It contributes to the industry’s notoriously high agent attrition rates, which averaged around 38% in 2022. When questioned, 62% of call center agents identified burnout as one of their top workplace challenges.

Call Center 52

Call Center Jobbing Flexibility Management 52

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Perficient Digital Transformation

SEPTEMBER 22, 2023

In the dynamic realm of content management, workflow management emerges as the linchpin to ensure that the right content finds its way to the right audience at precisely the right moment. Workflow systems are indispensable for streamlining content creation, review, and publishing processes, ensuring efficiency and accuracy. In this blog post, we’ll delve into the workflow processes of two potent platforms: Sitecore and Content Hub.

Government 52

Government Sourcing Efficiency Administrative 52

Go4Customer

SEPTEMBER 22, 2023

The call center sector is of utmost importance in the field of customer service since it acts as the first point of contact between companies and their clients. Precision, efficiency, and a dedication to customer satisfaction are required to meet the obstacles within this field, which can be as difficult as those found in any other industry. It takes time and thought to choose the ideal call center partner that can improve customer s.

Call Center 40

Call Center Customer Service Efficiency Service 40

Capgemini

SEPTEMBER 22, 2023

full version of The Taskforce on Nature-related Financial Disclosures (TNFD) framework RELEASEd: An encouraging signal for nature-related reporting Aurélie Gillon & Anne-Sophie Herbert-Génot 22 Sep 2023 Facebook Twitter Linkedin Following several successive beta versions and a consultation with market participants, the TNFD’s finalized set of recommendations is now available and will allow companies in all sectors to study nature-related issues.

Government 52

Government Risk Management Risk Management Marketing 52

Go4Customer

SEPTEMBER 22, 2023

In the realm of a fast-growing business environment, outsourcing has emerged as a dynamic strategy that enables firms to utilize specialized services and knowledge to achieve their objectives. Among the various outsourcing options, appointment-setting services and customer service outsourcing stand out as two significant businesses. Modern business processes have become more dependent on outsourcing, which enables companies to use ou.

Customer Support 40

Customer Support Outsourcing Service Customer Service 40

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

Flexibility

Capgemini

SEPTEMBER 22, 2023

Automating the accounts receivable process makes it truly frictionless Teodor Movila Sep 22, 2023 Implementing an autonomous order-to-cash platform automates customer communications and analyzes customer behaviors and payment trends in a timelier and more proactive way to drive a frictionless accounts receivable process. There was a time when adding notes around any aspect of the order-to-cash (O2C) process for your client accounts was complicated.

Accounting 52

Accounting Automation Analytics Sales 52