The Global Small Business Blog
AUGUST 2, 2024
©iStock/LeMusique According to US media reports , the All-American Flag Act has been passed by Congress, requiring the federal government to purchase only American flags that have been completely manufactured in the US. Advocates of the measure argue that in 2017, the US imported some 10 million American flags, and 99.5 percent of them came from China.
Perficient Digital Transformation
AUGUST 2, 2024
Imagine a world where your business can effortlessly keep pace with technological advancements and continuously changing customer expectations. The ability to swiftly develop new technology products and applications is crucial to staying competitive. However, relying solely on in-house development capabilities is not always feasible for many organizations.
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Premier BPO
AUGUST 2, 2024
“ The world is getting smaller, and the opportunities for collaboration are expanding exponentially.” – Larry Page. The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. A recent survey on global outsourcing indicated that more than 80% of companies practice borderless outsourcing to improve operational efficiency through the digital transformation of routine back-office activities to technolo
Everest Group
AUGUST 2, 2024
Lest you think I’m channeling Jean-Paul Sartre’s 1944 play Huis Clos (No Exit for those of us English speakers), rest assured I’m not reliving my school French classes. But the title’s been swirling around in my head as I see global business services (GBS ) ponder the next steps in their careers. Some are GBS careerists, happy to leap to a role in another enterprise, with (hopefully) more prestige, scope, and pay, while others simply want to do something else.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Perficient Digital Transformation
AUGUST 2, 2024
In IBM Sterling OMS, Exception Handling is the procedure for managing deviations from the normal order processing flow – including incorrect pricing, missing information, inventory issues, stock shortages, payment issues, or shipping errors – which require immediate attention to preserve service quality and operational continuity. Retail businesses manage order processing and exception handling through manual entries and semi-automated systems.
The Hackett Group
AUGUST 2, 2024
CFOs are struggling with their expanding climate-reporting requirements due to an uncertain regulatory environment and difficulties in measuring emissions. The post As climate reporting ramps up, CFOs are falling behind appeared first on The Hackett Group.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Zinnov
AUGUST 2, 2024
Thomas Friedman’s promise of a “flat world” where geography ceased to matter, felt far-fetched; until COVID-19 made it an abrupt reality for businesses globally. Suddenly, the old obsession with having teams co-located with customers seemed antiquated. In this pivotal moment, Global Capability Centers (GCCs) in India didn’t just survive, they spearheaded a profound shift in how the world worked.
Working Solutions Outsourcing
AUGUST 2, 2024
Companies in the competitive automotive industry must master the art of building brand loyalty and driving repeat business. How can automotive companies maximize their return on investment (ROI)? The answer lies in creating memorable and exceptional customer experiences. Customer service is a major distinguisher in automotive.
Zinnov
AUGUST 2, 2024
For the first time in the past 12 quarters, the cumulative headcount at five major pureplay ER&D (engineering, research and development) firms shrank to 77,560 at the end of June, spotlighting the industry’s cyclicality differential with technology outsourcing that’s finally beginning to add jobs – and a dash of much needed colour to pallid placements at engineering schools.
Everest Group
AUGUST 2, 2024
Catch Everest Group Partner, Ronak Doshi , as he talks about how generative AI can help enterprises overhaul customer experience. Ronak shared his personal journey and perspective around the new age of AI that is challenging marketers to deliver the consumer and business buyer experiences of the future.
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SPD Load
AUGUST 2, 2024
The healthcare industry insurance market is expected to exceed $4.15 trillion by 2026. Health insurance companies need to adopt cutting-edge technologies to. The post Health Insurance Software Development in 2024: Challenges and Opportunities first appeared on SpdLoad.
V-Soft Consulting
AUGUST 2, 2024
Explore the reasons why many companies are unable to deliver exceptional customer services on time and ServiceNow CSM role in customer service delivery.
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