The Global Small Business Blog

JANUARY 26, 2024

©iStock/Darren415 In a recent Bloomberg Markets article titled “Everything You Thought About Free Trade Is Wrong,” Professor of International History, Quinn Slobodian was featured for his critical examination of globalization. The article explores Slobodian’s latest book, “ Crack-Up Capitalism: Market Radicals and the Dream of a World Without Democracy ,” challenging the prevailing narrative of free trade’s success.

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Marketing 185

IBM Services

JANUARY 26, 2024

Telecommunications industry, a cornerstone of global connectivity, has been going through a technological renaissance for some time, driven by innovations such as 5G, IoT, cloud computing and AI. As a result, networks have become increasingly hard to manage. There is a need for automation to handle routine tasks, monitor network health and respond to issues in real-time.

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Automation Engineering Design Order Management 102

Intelligent Sourcing

JANUARY 26, 2024

The largest awards programme that recognises contact centre talent in the UK. For more information visit www.ukncca.co.uk Celebrating their 29th year in 2024, the UK National Contact Centre Awards are the longest running and the most highly respected awards programme dedicated to the UK contact centre industry. Why? Because when you win, you have really […] The post The UK National Contact Centre Awards appeared first on Intelligent Sourcing.

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Sourcing 59

IBM Services

JANUARY 26, 2024

You asked, and we delivered! At Instana, addressing our customers’ needs and creating a simple tool that is easy to use is fundamental to helping our DevOps and SRE teams reduce burnout rates, allowing them to excel in what they do best. Taking all your feedback and market insights into perspective and careful consideration, we are thrilled to announce that in 2023.

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Automation Sourcing Analytics Design 91

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Perficient Digital Transformation

JANUARY 26, 2024

In today’s rapidly evolving digital landscape, the promise of Generative Artificial Intelligence (GenAI) looms large, offering enticing opportunities for innovation, efficiency, and growth. However, alongside its transformative potential, AI brings with it a host of complexities and challenges that can give even the most seasoned executives pause.

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Streamline Operations Government Efficiency Analytics 59

IBM Services

JANUARY 26, 2024

IBM® recently announced that it has worked with its business partner, Beijing Shuto Technology Co., Ltd. (hereafter as Shuto Technology) to help a joint venture Original Equipment Manufacturer (OEM) in China to obtain information in an accurate and cost-effective way for on-site technicians. This makes the client’s equipment repair work more efficient and improves the reliability of its equipment.

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Efficiency Human Resources Management Reduced Costs 77

IBM Services

JANUARY 26, 2024

Renewable energy , also known as clean energy, is produced from natural resources that are generated and replenished faster than they are consumed—such as the sun, water and wind. Most renewable energy sources produce zero carbon emissions and minimal air pollutants. Fossil fuels (oil, coal and natural gas) on the other hand, are finite resources and release harmful greenhouse gas emissions (GHGs), including carbon dioxide (CO2) and methane, when burned.

Offshoring 75

Offshoring Sourcing Manufacturing Operational Costs 75

The Hackett Group

JANUARY 26, 2024

Vin Kumar and John O’Mahony of The Hackett Group pose six questions that CFOs should ask about their AI strategy. The post Business Reporter, ‘Questions to keep AI strategy on track’ appeared first on The Hackett Group.

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IBM Services

JANUARY 26, 2024

When North America suffered its largest blackout , it cost upwards of USD 6 billion and left 50 million people without power for up to two days. What caused the blackout? Overgrown trees that came into contact with a power line. Beyond causing blackouts, overgrown vegetation can also cause soil erosion and water quality problems, disrupting both our economy and the environment.

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Management Efficiency Regulations Automation 67

Avasant

JANUARY 26, 2024

Los Angeles, CA I August 26th, 2022 On August 17th, the Avasant Foundation held it’s first in-person graduation ceremony for the Avasant Digital Skills Training (ADST) in Guyana, a program curated to address the increasing demand for digital talent in that country. Launched amid the Covid-19 pandemic, the training funded by IDB Lab, the innovation laboratory of the Inter-American Development Bank (IDB), is geared towards bridging crucial knowledge gaps so that deserving Guyanese youth are adequa

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Advisory Banking Jobbing Government 52

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IBM Services

JANUARY 26, 2024

Hybrid Cloud Mesh, which is generally available now, is revolutionizing application connectivity across hybrid multicloud environments. Let’s draw a comparison between Hybrid Cloud Mesh and a typical service mesh to better understand the nuances of these essential components in the realm of modern enterprise connectivity. This comparison deserves merit because both the solutions are focused on application-centric connectivity albeit in a different manner.

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Service Engineering Automation Administrative 64

Magellan Solutions

JANUARY 26, 2024

According to Deloitte, businesses that prioritize their customers make 60% more money than those that don’t. Outsourcing customer support to customer-centric providers increases revenue and saves costs. It shows that prioritizing customers leads to success. Amid intense competition, BPOs strive to deliver quality and efficiency. Led by CEO Frederick Chua, Magellan Solutions forged an adaptive approach that drove its rise as an industry leader.

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BPO E-Commerce Right-Sizing Outsourcing 52

Everest Group

JANUARY 26, 2024

Learn how Gen AI is shaping customer experience management enterprise adoption framework and discover the five steps within the framework.

Management 52

Management Marketing Sourcing BPO 52

IBM Services

JANUARY 26, 2024

You asked, and we delivered! At Instana, addressing our customers’ needs and creating a simple tool that is easy to use is fundamental to helping our DevOps and SRE teams reduce burnout rates, allowing them to excel in what they do best. Taking all your feedback and market insights into perspective and careful consideration, we are thrilled to announce that in 2023.

Automation 44

Automation Sourcing Analytics Design 44

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Everest Group

JANUARY 26, 2024

Discover the evolution of digital customer experience management with Gen AI and explore the future trends of outsourced digital CXM.

Outsourcing 52

Outsourcing Marketing Management Sourcing 52

Mercans

JANUARY 26, 2024

To analyze and grade jobs, conduct a benchmarking compensation study, and design a rewards program, including salary bands and short-term incentives, to enhance Systra's competitive position in the Saudi Arabian market.

Jobbing 40

Jobbing Design Marketing 40

Everest Group

JANUARY 26, 2024

Uncover the new KPIs in digital customer experience management adoption and their differences from conventional CXM KPIs.

Management 52

Management Marketing Sourcing BPO 52

IBM Services

JANUARY 26, 2024

The windswept province of Nova Scotia lies on Canada’s Atlantic coast, and comprises part of Mi’kma’ki, the traditional districts of the Mi’kmaq First Nations people. In recent years, Nova Scotia has become a promising site for the clean energy transition, with some of the world’s fastest offshore wind speeds and potential for hydrogen development.

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Offshoring Research Collaborations Design 116

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.