Redial

DECEMBER 15, 2023

We need help to do almost everything. As much as sometimes, the “if you want a thing done well, do it yourself” quote sounds attractive, it only means something is wrong in either the leadership or overall teamwork. Maybe it’s a word that usually gets thrown at your office or company, but do you really know the gift of real teamwork?

Call Center 130

Call Center Collaborations Accounting Business Process Outsourcing 130

31 West

DECEMBER 15, 2023

In this digital age, cybersecurity is more important than ever to keep kids’ schooling safe. As more schools go online, kids are learning a lot and interacting with technology all the time. They now have a lot of new options, but they are also more likely to be hacked. Using technology in school leads to several problems. Cyber threats can be found everywhere online.

Cybersecurity 130

Cybersecurity Engineering Software Accounting 130

Everest Group

DECEMBER 15, 2023

Low-code Technology Providers in Insurance – Products In recent years, insurance enterprises have embarked on a modernization spree to improve the experience for both customers and stakeholders. However, the significant surge in costs and unprecedented underwriting losses in these challenging times have intensified the need for an agile, scalable approach to modernization.

Insurance 97

Insurance Manufacturing Research Marketing 97

IBM Services

DECEMBER 15, 2023

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Customer loyalty is waning, spurred on by the COVID-19 pandemic, social influences and the ease of switching brands. More than ever, organizations must stay on top of changes in the customer service experience to improve customer satisfaction and meet increased customer needs.

Customer Service 72

Customer Service Service Call Center Customer Support 72

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Everest Group

DECEMBER 15, 2023

From increased hiring growth after the pandemic to recent layoffs, the tech talent market has experienced great volatility. Recognizing the need for a more sustainable approach, top employers have increasingly focused on building and developing talent internally. In this blog, we examine the major factors contributing to declining tech hiring and the outlook for IT services talent.

Service 72

Service Efficiency Marketing Management 72

IBM Services

DECEMBER 15, 2023

Some of the first teachings about improving the planet seem simple: reduce, reuse, recycle. People have since made lifestyle choices and adjustments, such as biking to work and segregating garbage, to bring this rule to life and help save the environment. Now, climate change is affecting businesses as much as individuals. According to the United Nations Environment Programme (UNEP), both consumers and investors are being turned-off by companies that ignore their environmental impact.

Manufacturing 70

Manufacturing Advisory Regulations Sourcing 70

IBM Services

DECEMBER 15, 2023

Open-source artificial intelligence (AI) refers to AI technologies where the source code is freely available for anyone to use, modify and distribute. When AI algorithms, pre-trained models, and data sets are available for public use and experimentation, creative AI applications emerge as a community of volunteer enthusiasts builds upon existing work and accelerates the development of practical AI solutions.

Sourcing 69

Sourcing Out-Tasking Research Collaborations 69

Everest Group

DECEMBER 15, 2023

Digital Experience Platform (DXP) Products The rising digital native population seeks seamless and innovative experiences driven by emerging technologies. Providing such connected experiences supported by technology requires a robust and interconnected set of solutions. In our digitally driven society, Digital Experience (DX) holds unprecedented significance, especially with the rise of a generation inherently familiar with digital technologies.

Manufacturing 64

Manufacturing Marketing Research Sourcing 64

Airswift

DECEMBER 15, 2023

Source: Frame Stock Footage/Shutterstock Expanding overseas and hiring talent are some of the main issues encountered by green tech leaders Climate tech has become a hot topic in recent years, with many startups focusing on developing new technologies to help reduce greenhouse gas emissions. But what exactly is climate tech? And what exactly is the difference between cleantech and cleantech 2.0?

Sourcing 59

Sourcing 59

Everest Group

DECEMBER 15, 2023

Edge computing has great potential beyond local data centers. By integrating the Internet of Things (IoT), Artificial Intelligence/Machine Learning (AI/ML), and neuromorphic chips with edge computing, a revolutionary shift toward a comprehensive distributed cloud model, “IT in a Box,” could be on the horizon. Learn about the 3E design principles of this advanced edge model and its many benefits in this blog, and feel free to reach out to us to explore this topic further.

Healthcare 64

Healthcare Design Efficiency Cybersecurity 64

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Ivemsa

DECEMBER 15, 2023

There are typically two ways of doing business as a foreign manufacturer in Mexico. Companies can either operate as a standalone entity or partner with a Mexico shelter company. The latter serves as a unique advantage for U.S. and other foreign manufacturers, especially for smaller operations in their first years. However, regardless of the size of the operation, all companies need to have compliance.

Manufacturing 52

Manufacturing Administrative Right-Sizing Out-Tasking 52

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). This synergic union of digital technologies can help enterprises maintain customer loyalty, provide a competitive edge, and improve top and bottom growth. Learn more about how AI and D&A can work together to deliver exceptional CX in this blog.

Analytics 64

Analytics Out-Tasking Cybersecurity Automation 64

Zinnov

DECEMBER 15, 2023

Generative AI has moved beyond buzzword status to become a real game-changer across industries. Powered by advancements in Natural Language Processing (NLP) , these AI models can generate new data, content, code, and more with little explicit human input. Take creative fields for instance. Tools like DALL-E 2 can conjure up photorealistic images simply from text descriptions.

Pharmaceuticals 52

Pharmaceuticals Call Center Automation Marketing 52

Everest Group

DECEMBER 15, 2023

Global In-house Centers (GICs), which were first known as “captives,” are on the rise. There are hundreds of new startups, and existing captives are significantly expanding their capabilities. It is very clear that companies are more aggressively taking advantage of offshoring, and many are doing it by building their own capabilities. What accounts for this acceleration in companies building their own capability rather than taking advantage of a third-party service provider’s capability?

Offshoring 40

Offshoring Accounting Service Shared Services 40

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll

Zinnov

DECEMBER 15, 2023

Generative AI has moved beyond buzzword status to become a real game-changer across industries. Powered by advancements in Natural Language Processing (NLP) , these AI models can generate new data, content, code, and more with little explicit human input. Take creative fields for instance. Tools like DALL-E 2 can conjure up photorealistic images simply from text descriptions.

Pharmaceuticals 52

Pharmaceuticals Call Center Automation Marketing 52

3Pillar Global

DECEMBER 15, 2023

According to Mary Mesaglio, Distinguished VP Analyst at Gartner, generative AI “is not just a technology or a business trend. It is a profound shift in how humans and machines interact” In the same report , Gabriela Vogel, Sr Director Analyst, concurred: “Gartner predicts that by 2025, GenAI will be a workforce partner for 90% of companies worldwide.

Engineering 52

Engineering Out-Tasking Software Sourcing 52

Capgemini

DECEMBER 15, 2023

Six simple steps to process mining success Marek Sowa 25 April 2022 Facebook Twitter Linkedin Trouble scaling process mining across your organization? The six simple steps outlined below will transform your business operations more quickly and easily than you might think. Download Innovation Nation | Summer 2022 edition The disruption of traditional business models by the global pandemic, the necessity for more resilient operations, and the need to scale digital transformation initiatives is dri

Automation 52

Automation Collaborations Government Management 52