The Global Small Business Blog

SEPTEMBER 19, 2023

©iStock/SeventyFour Facing limited access to affordable finance, capacity-building support, partnership networks, and global markets, women and young entrepreneurs need help to overcome the numerous challenges that frequently stifle the growth of their businesses, confining many of them to informality or necessity entrepreneurship. Learn more about how we can leave no one behind.

Finance 156

Finance Marketing 156

IBM Services

SEPTEMBER 19, 2023

Generative artificial intelligence (AI) burst into the mainstream in 2023, lighting a fire under businesses to integrate enterprise-grade versions into their processes. By 2024, 60% of C-suite executives are planning to pilot or operate generative AI in some way, indicating that generative AI’s public-facing platforms have awakened the world to its groundbreaking capabilities For Communications Service Providers (CSPs) and Network Equipment Providers (NEPs), in particular, generative AI ho

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

Magellan Solutions

SEPTEMBER 19, 2023

Customer support is essential to building customer loyalty and enhancing customer experience. In fact, 84% of businesses that give importance to customer service tend to have an increase in revenue. However, attaining exceptional customer service is still a challenge for most businesses. Some focus their marketing efforts on reaching out to customers randomly to sell their products or services.

Customer Service 98

Customer Service Marketing Sales Customer Support 98

IBM Services

SEPTEMBER 19, 2023

Using generative artificial intelligence (AI) solutions to produce computer code helps streamline the software development process and makes it easier for developers of all skill levels to write code. The user enters a text prompt describing what the code should do, and the generative AI code development tool automatically creates the code. It can also modernize legacy code and translate code from one programming language to another.

Software 85

Software Out-Tasking Sourcing Efficiency 85

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

3Pillar Global

SEPTEMBER 19, 2023

In today’s transformative digital landscape, what truly defines a tech company? Matt Brandon, the Industry Leader for the 3Pillar Technology Vertical, joins us for a deep dive into some of the common threads he and his team see in technology companies he helps serve. From the rapid evolution of AI to the omnipresence of data, Matt shares insights on navigating opportunities and threats in this fast-moving space.

Cybersecurity 59

Cybersecurity Engineering Regulations Sales 59

IBM Services

SEPTEMBER 19, 2023

For a long time, there wasn’t a good standard definition of observability that encompassed organizational needs while keeping the spirit of IT monitoring intact. Eventually, the concept of “Observability = Metrics + Traces + Logs” became the de facto definition. That’s nice, but to understand what observability should be , you must consider the characteristics of modern applications: Changes in how they’re developed, deployed and operated The blurring of lines betwe

Automation 85

Automation Out-Tasking Analytics Efficiency 85

IBM Services

SEPTEMBER 19, 2023

Organizations today struggle to detect, identify and act on business operations incidents. The gap between business and IT continues to grow, leaving orgs unable to link IT outages to business impact. Site reliability engineers (SREs) want to understand business impact to better prioritize their work but don’t have a way of monitoring business KPIs.

Out-Tasking 85

Out-Tasking Automation Engineering 85

Everest Group

SEPTEMBER 19, 2023

ON-DEMAND WEBINAR Navigating the European CXM Outsourcing Market: Trends and Insights WATCH THE WEBINAR ON-DEMAND In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizations expand their global reach.

Outsourcing 59

Outsourcing Marketing Right-Sizing Management 59

IBM Services

SEPTEMBER 19, 2023

Though you may encounter the terms “data science” and “data analytics” being used interchangeably in conversations or online, they refer to two distinctly different concepts. Data science is an area of expertise that combines many disciplines such as mathematics, computer science, software engineering and statistics. It focuses on data collection and management of large-scale structured and unstructured data for various academic and business applications.

Analytics 81

Analytics Out-Tasking Engineering Healthcare 81

Perficient Digital Transformation

SEPTEMBER 19, 2023

Last week, Perficient attended the largest AI event in the world, Dreamforce, in San Francisco. During the three-day conference, 40,000 Salesforce partners, clients, and vendors got together to hear from Salesforce leadership, industry experts, clients, and a handful of celebrities, as well as get hands-on experience with the Salesforce platform. Fueled by generative AI, IDC reports that Salesforce and its partner ecosystem will create a net gain of more than $2T in business revenue and 11.6M

Out-Tasking 59

Out-Tasking Order Management Marketing Manufacturing 59

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

The Hackett Group

SEPTEMBER 19, 2023

The analysis considered the elimination of structured work through hyper-automation; the ability to enable unstructured work by adopting digital assistants; and enhancing interactive work through personalization at scale. The post Supply & Demand Chain Executive, “Generative AI Will Drive Reductions in SG&A Cost and Staffing,” appeared first on The Hackett Group.

Automation 52

Automation 52

3Pillar Global

SEPTEMBER 19, 2023

AI has captured consumers’ attention this year, as tools like ChatGPT have exhibited unprecedented growth rates. With so much popularity among consumers, media companies are looking for ways in which they can leverage generative AI within their business strategy. It can be very appealing to jump on the AI bandwagon. Before diving in head first, it helps to assess the risks of AI and any other considerations.

Engineering 52

Engineering Jobbing Sourcing Efficiency 52

Globalization Partners

SEPTEMBER 19, 2023

When I started G-P, I envisioned a world where opportunities would be available to everyone, everywhere and globally dispersed teams would become the hallmark of success. Since the beginning, we’ve committed ourselves to enabling global teams for companies and bringing employment to people around the world. Fast forward to today: The world is coming together, as businesses everywhere seek opportunities beyond traditional borders and boundaries.

Engineering 52

Engineering Flexibility Payroll Design 52

Influx

SEPTEMBER 19, 2023

Providing round-the-clock support has become more than just a competitive advantage—it’s now a necessity. To meet after-hours customer demand , support teams have two workforce management options: the follow the sun model or the traditional graveyard shift. At Influx, our global remote workforce spans four continents and 123+ cities. As a strategic approach to employee well-being, our entire team works remote using the follow the sun model.

Customer Support 52

Customer Support Call Center Collaborations Research 52

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

Flexibility

Offshore India Data Entry

SEPTEMBER 19, 2023

Data entry plays a vital role for retailers by capturing and organizing key operational and customer information. Accurate data entry is essential for informed decision-making, process optimization, and delivering excellent customer experiences. Common Data Points Tracked by Retailers Customer profiles – Names, addresses, purchase history, etc. help with personalization, segmentation, and loyalty programs.

Data Entry 52

Data Entry Retail Outsourcing BPO 52

Perficient Digital Transformation

SEPTEMBER 19, 2023

If you have a Sitecore Visual Studio solution inspired by Helix Example and tried source control the Sitecore assemblies or Hotfix assemblies and are unable to copy it to the deploy folder then this post explains how we can publish the same to the deploy folder and we will try to understand how it works. Sitecore Helix is a set of official guidelines and recommended practices for Sitecore Development.

Sourcing 52

Sourcing 52

Perficient Digital Transformation

SEPTEMBER 19, 2023

In a rapidly evolving business landscape, industries across the board are constantly seeking innovative ways to stay competitive and relevant. The story of one equipment rental leader’s journey serves as a compelling example of how embracing technology and leveraging data can pave the way for transformative change. Leveraging Technology to Create Opportunity Our client in the equipment rental industry was growing rapidly, but its database and marketing solutions were not scalable.

Streamline Operations 52

Streamline Operations Marketing Design Automation 52