Mattsen Kumar

APRIL 14, 2024

In the past, long wait times, high call volumes, and high turnover contributed to the idea that call centers must be unpleasant experiences, for both customers and employees. And that unfortunate stigma has been cemented into popular culture—ask almost anyone about a call center and you’ll likely encounter a negative reaction. 96 Normal 0 false false false EN-US X-NONE X-NONE Download our free guide to discover how call center technology is evolving.

Call Center 52

Call Center Service Customer Service Management 52

Zinnov

APRIL 14, 2024

When Global Capability Centers (GCCs) first emerged on the business scene, they were all about one thing – cost savings. These early GCCs delivered immense value by providing access to skilled talent at lower price points, and they excelled at it. In fact, they were so effective that “ cost arbitrage ” quickly became the industry benchmark for measuring their success.

Efficiency 52

Efficiency Analytics Engineering Accounting 52

Global Expansion

APRIL 14, 2024

Delve into the concept of statutory employees and the essential legal considerations surrounding their classification.

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