The Global Small Business Blog

OCTOBER 21, 2024

©iStock/Nuthawut Somsuk What's affecting me, my clients, my colleagues and other global small business owners: Making the case for international expansion. How businesses can overcome barriers to international expansion. Quote of the week: "Development isn’t charity. It’s one of the smartest investments we can make in our shared future – in our security and our prosperity.” – President Barack Obama Walmart bets on international business to drive growth in China and Mexico.

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Intelligent Sourcing

OCTOBER 21, 2024

Mark Hillary’s new book has just been published and this time he is exploring how companies sell to each other in the 2020s – this is intelligent sourcing! The book […] The post What Is The Value Of Social Sales In B2B Today? appeared first on Intelligent Sourcing.

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Sales Sourcing 98

Blue Ocean

OCTOBER 21, 2024

Too tired to read? Listen to the audio via our podcast here: One negative customer experience may seem like a drop in the ocean of all your shopper interactions, but its never that simple. Consider these statistics from a recent survey from CX expert Shep Hyken: After experiencing poor customer service: 79% would switch to a competitor with better service 72% felt anger toward the company or brand 56% would leave a negative rating 45% would write a negative review According to McKinsey , half of

Customer Service 52

Customer Service Sales Customer Support Service 52

Intugo

OCTOBER 21, 2024

How to Decide on Global Delivery Centers vs. Local Expansion Under the current conditions of the never-ending evolving business terrain, businesses are examining practices that help alleviate growing workloads and cost-effectively provide their services without sacrificing quality. Global Delivery Centers (GDCs) have appeared in recent years as an answer for organizations hoping to centralize core business functions—such as IT software development—while maintaining expenses low at global reach.

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Service Nearshoring Efficiency Infrastructure Costs 52

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

Perficient Digital Transformation

OCTOBER 21, 2024

Meet Laura Pareja Pérez, a Senior Project Manager based in Colombia, who has been a valued member of the Perficient family for over eight years. With a diverse background in mechanical engineering, Laura embodies the spirit of innovation and mentorship that drives our company forward. A Day in the Life Laura’s days are anything but ordinary.

Engineering 52

Engineering Collaborations Sales Management 52

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages. Intelligent automation platforms now drive end-to-end process automation, incorporating new technologies – such as intelligent document processing, process mining, digital interaction intelligence, task mining, API-based automatio

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Robotics Process Automation Automation Efficiency Marketing 52

Everest Group

OCTOBER 21, 2024

Webinar Transforming Clinical Data Management with Clinical Data and Analytics Platforms October 21, 2024 | 11am EDT (NA) / 4pm BST (UK) / 5pm CEST (EU-Central) Join Everest Group Practice Director Nisarg Shah for an interactive webinar where the speakers will discuss real-world challenges, demonstrate the benefits of a centralized data platform, and provide insights into the role of AI in automating clinical trial tasks.

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Analytics Management Automation Efficiency 52

Perficient Digital Transformation

OCTOBER 21, 2024

Welcome to Our New Series on Auditory Disabilities in Healthcare We’re excited to introduce our new blog series that delves into the crucial yet often overlooked topic of auditory disabilities in healthcare. Our goal is to shed light on the unique challenges faced by individuals with auditory disabilities and to highlight the importance of inclusive and universal design in healthcare settings.

Design 52

Design Healthcare Service 52

SPD Load

OCTOBER 21, 2024

E-learning apps are here to stay. They have boomed during a pandemic, and their growth hasn’t stopped since. E-learning apps offer flexibility. The post How to Build an Learning App: A Step-by-Step Guide: Features, Costs, Tips (2024) first appeared on SpdLoad.

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Flexibility 40

Blue Ocean

OCTOBER 21, 2024

Too tired to read? Listen to the audio via our podcast here: One negative customer experience may seem like a drop in the ocean of all your shopper interactions, but it’s never that simple. Consider these statistics from a recent survey from CX expert Shep Hyken: After experiencing poor customer service: 79% would switch to a competitor with better service 72% felt anger toward the company or brand 56% would leave a negative rating 45% would write a negative review According to McKinsey , half o

Customer Service 52

Customer Service Sales Customer Support Service 52

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

SPD Load

OCTOBER 21, 2024

E-learning apps are here to stay. They have boomed during a pandemic, and their growth hasn’t stopped since. E-learning apps offer flexibility. The post eLearning App Development: Features, Costs, Tips (2024) first appeared on SpdLoad.

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Flexibility 40

Capgemini

OCTOBER 21, 2024

Unlocking the value of EcoDigital transformation Dinand Tinholt Oct 3, 2024 Facebook Linkedin To meet their digital and sustainability goals, OEMs need strategic partner integration with access to data The automotive industry faces a world of opportunity in the form of EcoDigital transformation – the simultaneous advancement of digital and sustainable practices.

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Manufacturing Regulations Collaborations Efficiency 52

Perficient Digital Transformation

OCTOBER 21, 2024

The L&D Tech Ecosystem is a group of interrelated tools, assets, platforms, and networks to help our colleagues in LatAm (México, Colombia, Chile, Argentina, and Uruguay) learn and develop themselves. The idea behind the Tech Ecosystem describes a strong and comprehensive landscape full of resources and educational tools that encourage colleagues to learn tech abilities, sharpen and keep updated their skills, contributing to their upskilling and reskilling.

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Management 52

NoonDalton

OCTOBER 21, 2024

As your business expands, managing finances becomes more complex. Invoices, ledgers, compliance, and audits start to consume more time, and efficient bookkeeping becomes essential for staying ahead. However, maintaining an in-house bookkeeping team can be expensive and resource-intensive. This is where offshore bookkeeping steps in, offering a cost-effective and scalable solution.

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Offshoring Reduced Overhead Outsourcing Regulations 52

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

Flexibility

Mattsen Kumar

OCTOBER 21, 2024

Understanding the relationship between brand and customer experience is significant for companies aiming to develop lasting customer loyalty and drive growth. A customer gains trust if the brand claims to do what it promises. 50% of consumers are more likely to buy from brands they recognize. If a brand fails to keep up with what it proclaims, customers shift their interest to competitors.

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Customer Service Sales Administrative Efficiency 52

Everest Group

OCTOBER 21, 2024

Loyalty Services PEAK Matrix® Assessment Building customer retention and loyalty is essential for businesses seeking to cultivate long-term customer relationships and stay relevant in a competitive market. With abundant consumer choices and minimal switching costs, nurturing customer loyalty is vital for sustainable growth. Modern loyalty services now encompass consulting, program design, partner management, partner onboarding, and content and campaign management, creating a comprehensive servic

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Service Marketing Design Sales 52

Zinnov

OCTOBER 21, 2024

In 2011, Microsoft made a bold move by establishing a cybersecurity and cloud solutions hub in Mexico City, setting the stage for a new wave of technological innovation in the region. This initiative was not limited to its local center; Microsoft also forged partnerships with universities to nurture local talent and strengthen the broader tech ecosystem.

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Nearshoring Offshoring Manufacturing Pharmaceuticals 52

Everest Group

OCTOBER 21, 2024

Digital Workplace Services PEAK Matrix® Assessment : Mid-market Enterprises The digital workplace is at a pivotal juncture, entering a phase of value-centric transformation. Economic slowdowns have intensified scrutiny on enterprise spending, driving a focus on cost-effective, value-driven approaches. This phase offers providers a unique opportunity to stand out with innovative and distinctive solutions.

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Marketing Service Sourcing Healthcare 52

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Sales