The Global Small Business Blog

JULY 19, 2024

©iStock/Oleksil Liskonih In China, the demand for Spanish is increasing, and it is now taught in high schools and universities. Since the opening of the headquarters of the Cervantes Institute in Beijing in 2006 and of the Biblioteca Miguel de Cervantes in Shanghai, the number of Spanish students in China has grown to around 60,000. With Spain being a stable trading partner of China, mastery of Spanish opens multiple opportunities in business, tourism, and education, not only with Spain but with

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31 West

JULY 19, 2024

Happy clients are the backbone of business success. They are more likely to return for future purchases and advise your products or services to others. The big question here is how to delight customers and keep them coming back. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back.

Service 130

Service Customer Service Sales Out-Tasking 130

Premier BPO

JULY 19, 2024

Customers today are more conscious of their rights than ever before. They demand more so that the customer service they receive is optimized precisely to their needs. Customer Experience (CX) is a high priority for 75% of global businesses, technology professionals, and their organizations. 1 A new generation of consumers demands modern CX to cover these needs through frictionless, personalized, and efficient experiences across all touchpoints.

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BPO Efficiency Research Customer Service 82

Perficient Digital Transformation

JULY 19, 2024

Customers are demanding a personalized experience, and manufacturing is no different. One-size-fits-all manufacturing is now becoming a thing of the past. Today, we are seeing a decline in the mass production of identical products in exchange for personalization and niche products. As consumers intensify their expectations for on-demand personalization and delivery within days of purchase, marketplaces that offer wide ranges of options without sacrificing price or availability, like Amazon, have

Manufacturing 64

Manufacturing Management Strategic Sourcing Research 64

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Zinnov

JULY 19, 2024

In the late 1980s, when the first global organization set up an India GCC, few could have predicted the revolutionary impact this move would have on the global tech landscape. “I always like to tell the story of the first adventurer, Texas Instruments, that came way back in the late eighties. There is a famous picture of them carrying a dish antenna on a puller cart to just place it over their center.

Manufacturing 52

Manufacturing Out-Tasking Offshoring Engineering 52

Everest Group

JULY 19, 2024

In this report, we provide an overview of the digital workplace market, highlighting key business objectives and challenges, and gen AI’s impact on addressing these issues.

Marketing 52

Marketing Service 52

Everest Group

JULY 19, 2024

In this report, we examine the transformative impact of generative AI across the application services value chain.

Service 52

Service Marketing 52

Capgemini

JULY 19, 2024

How growing consumer consciousness is impacting the food industry Kees Jacobs Jun 14, 2024 Facebook Linkedin In the first installment of our food ecosystem insights, we explore how evolving consumer expectations around sustainability place new demands on food players – and present new opportunities. Across industry sectors, sustainability is no longer a ‘nice-to-have.

Retail 52

Retail Collaborations Reduced Costs Manufacturing 52

Everest Group

JULY 19, 2024

The report examines gen AI use cases across various segments of cybersecurity, including threat detection and response, infrastructure security, and more.

Cybersecurity 52

Cybersecurity Marketing Service 52

Everest Group

JULY 19, 2024

In this report, we evaluate gen AI’s transformative impact across the cloud and infrastructure services value chain.

Service 52

Service Marketing 52

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Everest Group

JULY 19, 2024

This report explores gen AI use cases across various segments of trust and safety, including content curation, annotation, data analysis, and more.

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Marketing Service 52