The Global Small Business Blog

OCTOBER 26, 2023

©iStock/Outflow Designs On the current state of AI, the latest annual McKinsey Global Survey confirms the explosive growth of generative AI (gen AI) tools. Less than a year after many of these tools debuted, one-third of their survey respondents say their organizations are using gen AI regularly in at least one business function. The expected business disruption from gen AI is significant, and respondents predict meaningful changes to their workforces.

Design 164

Design 164

IBM Services

OCTOBER 26, 2023

A recent IDC report — The Business Value of IBM Maximo — that surveyed 9 companies with an average of 8,500 employees, found that after these companies adopted IBM Maximo, it resulted in: a business benefit of approximately USD 14.6 million, on average, per year per organization; 43% less unplanned downtime per year; and USD 8.6 million in total equipment cost avoidances annually.

Flexibility 99

Flexibility Collaborations Government Out-Tasking 99

Perficient Digital Transformation

OCTOBER 26, 2023

We recently completed an upgrade project, and one of the notable changes we made was incorporating TinyMCE into its own NuGet package. With the latest version, several adjustments have been made to the implementation process. During the upgrade, we also had to relocate a custom plugin within the editor. Since I referred to various online sources to execute this, I’ve documented the process below.

Sourcing 98

Sourcing Software 98

The Scalers

OCTOBER 26, 2023

Most offshore development companies build tech teams with engineers who jump from one project to another. This traditional approach to offshoring works for organisations that need external developers for short-term tasks. For instance, you can hire a development team on a five-month project to launch a new product. But what if you want to build or extend your current software development team with fully dedicated developers?

Offshoring 91

Offshoring Engineering Collaborations Sourcing 91

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

IBM Services

OCTOBER 26, 2023

A corporate sustainability report is a comprehensive document that outlines a company’s efforts, policies, practices and performance related to social, environmental and economic sustainability. Corporate sustainability reports assess sustainability using three key parameters: environmental, social and governance , often abbreviated as ESG. This blog focuses on the importance of sustainability reference architecture and how it helps companies meet their sustainability goals, especially mee

Software 75

Software Risk Management Risk Management Sourcing 75

Everest Group

OCTOBER 26, 2023

Cloud Services in Insurance The insurance industry has been relatively slow in adopting digital measures due to regulatory constraints and product complexities. However, carriers are embracing the change to become risk mitigators. With the exponential rise in claims costs and unprecedented levels of underwriting losses during these challenging times, the need for value maximization, resource optimization, and achieving agility and scalability has become increasingly urgent.

Insurance 64

Insurance Service Resource Optimizing Marketing 64

Everest Group

OCTOBER 26, 2023

Everest Group proudly participated in three noteworthy global sustainability events in Manhattan this September: Climate Week NYC, the 78 th session of the UN General Assembly (UNGA 78), and the Clinton Global Initiative (CGI) annual meeting. These events centered around economic inclusion, climate change, health access, biodiversity, and other critical concerns.

Impact Sourcing 64

Impact Sourcing Sourcing Government Research 64

Global Help Desk Services

OCTOBER 26, 2023

There’s nothing more exciting than telling a prospective client “We can definitely do that for you! Let’s get started!” But sometimes, we have to say “no.” And it’s not because we aren’t equipped to handle the request. It’s because the requester doesn’t realize what they’re asking for is pretty much impossible. Or at the very least, what they want is so prohibitively expensive that none but the biggest companies could afford it.

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Everest Group

OCTOBER 26, 2023

LinkedIn Live From CRM to CXP in Life Sciences: Next-gen Capabilities to Drive CX View the event on LinkedIn, which was delivered live on Thursday, October 26, 2023. As life sciences enterprises focus more closely on delivering exceptional customer experiences, Customer Experience Platforms (CXPs), which help build personalized customer journeys , are replacing the traditional CRM, which has served as a system of records.

Service 59

Service 59

Simplr

OCTOBER 26, 2023

Guest Authored by Nicole Dunn, VP of Partner Success Bold statement alert: In the very near future, the best customer service organizations will take an “every interaction is a sales opportunity” mentality. I understand that this idea departs from how most CS organizations operate today. Many service and support leaders may object to the notion that customer service interactions should involve sales motions.

Sales 52

Sales Customer Service Automation Service 52

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Everest Group

OCTOBER 26, 2023

What are the critical dimensions in total talent dimensions, and how is it beneficial for contingent workforce strategies?

Marketing 59

Marketing Service 59

Raya Contact Center

OCTOBER 26, 2023

The UAE is known as a shopping haven from luxury brands to exclusive items and everything in between. It’s a shopping addict’s dream. Known for having extravagant malls and a thriving fashion scene with Dubai Fashion Week just ending a week ago, it’s no wonder all eyes are on Dubai and the UAE. And with technology taking the forefront in the UAE it’s no surprise that the e-commerce landscape is quite promising.

E-Commerce 52

E-Commerce Right-Sizing Marketing 52

Zinnov

OCTOBER 26, 2023

Tightrope walking has nothing on running a business in these volatile times! The world is shifting ever dynamically across technology, regulations, and talent availability, making it all the more critical to de-risk businesses than ever before. From pandemics that cripple world economies to geopolitical tensions that destabilize entire regions, businesses need to be defter, faster, and more agile than ever before.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

Raya Contact Center

OCTOBER 26, 2023

The UAE is known as a shopping haven from luxury brands to exclusive items and everything in between. It’s a shopping addict’s dream. Known for having extravagant malls and a thriving fashion scene with Dubai Fashion Week just ending a week ago, it’s no wonder all eyes are on Dubai and the UAE. And with technology taking the forefront in the UAE it’s no surprise that the e-commerce landscape is quite promising.

E-Commerce 52

E-Commerce Right-Sizing Marketing 52

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

Flexibility

Ivemsa

OCTOBER 26, 2023

Manufacturing in Mexico has prevailed as a leading business strategy, especially over the last few years. Though most are aware of the benefits this opportunity provides, there’s quite a bit of confusion that comes with making the move as well. For decades, many U.S. and other foreign manufacturers have outsourced production to China without owning their own factories or equipment.

Manufacturing 52

Manufacturing Administrative Payroll Outsourcing 52

TTEC

OCTOBER 26, 2023

Mobile menu section: Mobile menu links: Menu title: Soluciones Menu children: Menu title: Analítica de datos Menu link: /es/data-analytics Menu title: Generación de ingresos Menu link: /es/revenue-generation Menu title: Operaciones de contact center Menu link: /es/contact-center-operations Menu title: TTEC Agility Menu link: /es/ttec-agility Menu title: Recursos Menu link: /es/resources Menu title: Acerca de nosotros Menu link: /es/about-us Menu title: Contáctanos Menu link: /es/contact-us Menu

Analytics 52

Analytics 52

UnaTerra

OCTOBER 26, 2023

If global expansion is new to you, then often so are many of the terms you might find, and many of the options you have available to choose from. EOR, PEO, staffing agency, contractor, what do they all mean? We know it can be a little bit confusing, but that’s what Cintra Global are here […] The post EOR vs Staffing Agency: What’s the Difference?

Payroll 52

Payroll 52

TTEC

OCTOBER 26, 2023

Mobile menu section: Mobile menu links: Menu title: Análise de dados Menu link: /pt/data-analytics Menu title: Geração de receita Menu link: /pt/revenue-generation Menu title: Operações de Contact Center Menu link: /pt/contact-center-operations Menu title: Fale conosco Menu link: /pt/contact-us Menu title: Carreiras Menu link: /careers Menu section title:

Analytics 52

Analytics 52

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Sales

UnaTerra

OCTOBER 26, 2023

In July 2023, the Ukrainian government passed new legislation shifting the dates of several public holidays. The new arrangements are: Christmas Day will be on December 25th only. January 7th will be a regular working day. The Day of Ukrainian Statehood is moved from July 28th to July 15th. The Day of the Defenders of […] The post Ukraine: Public Holiday Changes appeared first on Cintra Global.

Government 52

Government 52

Simplr

OCTOBER 26, 2023

Guest Authored by Nicole Dunn, VP of Partner Success Bold statement alert: In the very near future, the best customer service organizations will take an “every interaction is a sales opportunity” mentality. I understand that this idea departs from how most CS organizations operate today. Many service and support leaders may object to the notion that customer service interactions should involve sales motions.

Sales 52

Sales Customer Service Automation Service 52

Everest Group

OCTOBER 26, 2023

Learn what are the benefits of integrating VMS and HCM systems for TTM in our latest report.

Marketing 52

Marketing Service 52

Microsourcing

OCTOBER 26, 2023

Few industries have a passion for numbers quite like healthcare. While various sectors generate, store and analyze data, hospitals and health services have taken this to the next level in their bid to improve the services they provide. Much of this phenomenon has been inspired by the sheer mass of numbers that the healthcare industry has at its fingertips.

Healthcare 52

Healthcare Outsourcing Research Service 52

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Everest Group

OCTOBER 26, 2023

Learn how the capabilities of VMS functionalities (Vendor Management System) align with the needs and expectations of stakeholders in our upcoming report.

Marketing 52

Marketing Management Service 52

Microsourcing

OCTOBER 26, 2023

MicroSourcing CEO Haidee Enriquez was deeply honored when recently named one of Asia CEO’s 15 Woman Leader of the Year Circle of Excellence awardees.

MicroSourcing 52

MicroSourcing 52

Perficient Digital Transformation

OCTOBER 26, 2023

Perficient is always looking for new ways to improve our efficiency and effectiveness. One way we are doing this is by using artificial intelligence (Generative AI) to help us find the most suitable resources to be assigned to any project in need. AI can be used in different ways for our company to find resources. Now, we are developing a tool that can help us with the following tasks: Searching for and identifying potential resources using NLP (Natural Language Processing) that works by brea

Data Entry 52

Data Entry Engineering Reduced Costs Automation 52

Magellan Solutions

OCTOBER 26, 2023

There are over a hundred thousand business process outsourcing companies operating worldwide, and among the critical decisions you’ll face is selecting the ideal partner to meet your business’s unique demands. How can you narrow down the searches? Remember, there’s around 10-15% annual growth of BPO companies worldwide , which intensifies the competition for delivering top-notch service quality.

Call Center 52

Call Center Outsourcing BPO Healthcare 52

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Jobbing

Perficient Digital Transformation

OCTOBER 26, 2023

Why is this state management solution named Zustand? “Zustand” is a German word that translates to “state” in English. In the context of programming and software development, “Zustand” is often used in conjunction with “Zustands management,” which translates to “state management.” It refers to the management of the state of an application, typically to keep track of data and user interactions in a web or mobile application.

Software 52

Software Design Flexibility Management 52

Magellan Solutions

OCTOBER 26, 2023

Picture this: You have a successful business with a growing customer base who patronize your products and services. But there’s one problem: You receive hundreds of calls, emails, chats, and messages from your customers every day. As much as you want to accommodate them all, you’re overwhelmed and don’t have the time, resources, or expertise to deliver excellent customer service.

Call Center 52

Call Center Outsourcing BPO Out-Tasking 52

Planergy Software

OCTOBER 26, 2023

What's Planergy? Modern Spend Management and Accounts Payable software. Helping organizations spend smarter and more efficiently by automating purchasing and invoice processing. Learn more We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy.

Inventory Management 52

Inventory Management Sales Manufacturing Finance 52

Magellan Solutions

OCTOBER 26, 2023

Have you heard? 80% of customers believe a company’s experience is as crucial as its goods and services. Nowadays, the connection between companies and their customers is often through a phone call. The call center serves as the guardian of this vital connection. Imagine an outstanding inbound call center that offers unmatched customer service.

Call Center 52

Call Center Customer Support Sales Customer Service 52

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll