The Global Small Business Blog

OCTOBER 26, 2023

©iStock/Outflow Designs On the current state of AI, the latest annual McKinsey Global Survey confirms the explosive growth of generative AI (gen AI) tools. Less than a year after many of these tools debuted, one-third of their survey respondents say their organizations are using gen AI regularly in at least one business function. The expected business disruption from gen AI is significant, and respondents predict meaningful changes to their workforces.

Design 169

Design 169

IBM Services

OCTOBER 26, 2023

A recent IDC report — The Business Value of IBM Maximo — that surveyed 9 companies with an average of 8,500 employees, found that after these companies adopted IBM Maximo, it resulted in: a business benefit of approximately USD 14.6 million, on average, per year per organization; 43% less unplanned downtime per year; and USD 8.6 million in total equipment cost avoidances annually.

Flexibility 99

Flexibility Collaborations Out-Tasking Government 99

Perficient Digital Transformation

OCTOBER 26, 2023

We recently completed an upgrade project, and one of the notable changes we made was incorporating TinyMCE into its own NuGet package. With the latest version, several adjustments have been made to the implementation process. During the upgrade, we also had to relocate a custom plugin within the editor. Since I referred to various online sources to execute this, I’ve documented the process below.

Sourcing 98

Sourcing Software 98

The Scalers

OCTOBER 26, 2023

Most offshore development companies build tech teams with engineers who jump from one project to another. This traditional approach to offshoring works for organisations that need external developers for short-term tasks. For instance, you can hire a development team on a five-month project to launch a new product. But what if you want to build or extend your current software development team with fully dedicated developers?

Offshoring 100

Offshoring Engineering Collaborations Sourcing 100

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

IBM Services

OCTOBER 26, 2023

A corporate sustainability report is a comprehensive document that outlines a company’s efforts, policies, practices and performance related to social, environmental and economic sustainability. Corporate sustainability reports assess sustainability using three key parameters: environmental, social and governance , often abbreviated as ESG. This blog focuses on the importance of sustainability reference architecture and how it helps companies meet their sustainability goals, especially mee

Software 75

Software Risk Management Risk Management Sourcing 75

Everest Group

OCTOBER 26, 2023

Cloud Services in Insurance The insurance industry has been relatively slow in adopting digital measures due to regulatory constraints and product complexities. However, carriers are embracing the change to become risk mitigators. With the exponential rise in claims costs and unprecedented levels of underwriting losses during these challenging times, the need for value maximization, resource optimization, and achieving agility and scalability has become increasingly urgent.

Insurance 64

Insurance Service Resource Optimizing Marketing 64

Everest Group

OCTOBER 26, 2023

Everest Group proudly participated in three noteworthy global sustainability events in Manhattan this September: Climate Week NYC, the 78 th session of the UN General Assembly (UNGA 78), and the Clinton Global Initiative (CGI) annual meeting. These events centered around economic inclusion, climate change, health access, biodiversity, and other critical concerns.

Impact Sourcing 64

Impact Sourcing Sourcing Government Research 64

Global Help Desk Services

OCTOBER 26, 2023

There’s nothing more exciting than telling a prospective client “We can definitely do that for you! Let’s get started!” But sometimes, we have to say “no.” And it’s not because we aren’t equipped to handle the request. It’s because the requester doesn’t realize what they’re asking for is pretty much impossible. Or at the very least, what they want is so prohibitively expensive that none but the biggest companies could afford it.

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Everest Group

OCTOBER 26, 2023

LinkedIn Live From CRM to CXP in Life Sciences: Next-gen Capabilities to Drive CX View the event on LinkedIn, which was delivered live on Thursday, October 26, 2023. As life sciences enterprises focus more closely on delivering exceptional customer experiences, Customer Experience Platforms (CXPs), which help build personalized customer journeys , are replacing the traditional CRM, which has served as a system of records.

Service 59

Service 59

Simplr

OCTOBER 26, 2023

Guest Authored by Nicole Dunn, VP of Partner Success Bold statement alert: In the very near future, the best customer service organizations will take an “every interaction is a sales opportunity” mentality. I understand that this idea departs from how most CS organizations operate today. Many service and support leaders may object to the notion that customer service interactions should involve sales motions.

Sales 52

Sales Customer Service Automation Service 52

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Raya Contact Center

OCTOBER 26, 2023

The UAE is known as a shopping haven from luxury brands to exclusive items and everything in between. It’s a shopping addict’s dream. Known for having extravagant malls and a thriving fashion scene with Dubai Fashion Week just ending a week ago, it’s no wonder all eyes are on Dubai and the UAE. And with technology taking the forefront in the UAE it’s no surprise that the e-commerce landscape is quite promising.

E-Commerce 52

E-Commerce Right-Sizing Marketing 52

Zinnov

OCTOBER 26, 2023

Tightrope walking has nothing on running a business in these volatile times! The world is shifting ever dynamically across technology, regulations, and talent availability, making it all the more critical to de-risk businesses than ever before. From pandemics that cripple world economies to geopolitical tensions that destabilize entire regions, businesses need to be defter, faster, and more agile than ever before.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

Raya Contact Center

OCTOBER 26, 2023

The UAE is known as a shopping haven from luxury brands to exclusive items and everything in between. It’s a shopping addict’s dream. Known for having extravagant malls and a thriving fashion scene with Dubai Fashion Week just ending a week ago, it’s no wonder all eyes are on Dubai and the UAE. And with technology taking the forefront in the UAE it’s no surprise that the e-commerce landscape is quite promising.

E-Commerce 52

E-Commerce Right-Sizing Marketing 52

Ivemsa

OCTOBER 26, 2023

Manufacturing in Mexico has prevailed as a leading business strategy, especially over the last few years. Though most are aware of the benefits this opportunity provides, there’s quite a bit of confusion that comes with making the move as well. For decades, many U.S. and other foreign manufacturers have outsourced production to China without owning their own factories or equipment.

Manufacturing 52

Manufacturing Administrative Payroll Outsourcing 52

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

TTEC

OCTOBER 26, 2023

Mobile menu section: Mobile menu links: Menu title: Soluciones Menu children: Menu title: Analítica de datos Menu link: /es/data-analytics Menu title: Generación de ingresos Menu link: /es/revenue-generation Menu title: Operaciones de contact center Menu link: /es/contact-center-operations Menu title: TTEC Agility Menu link: /es/ttec-agility Menu title: Recursos Menu link: /es/resources Menu title: Acerca de nosotros Menu link: /es/about-us Menu title: Contáctanos Menu link: /es/contact-us Menu

Analytics 52

Analytics 52

UnaTerra

OCTOBER 26, 2023

If global expansion is new to you, then often so are many of the terms you might find, and many of the options you have available to choose from. EOR, PEO, staffing agency, contractor, what do they all mean? We know it can be a little bit confusing, but that’s what Cintra Global are here […] The post EOR vs Staffing Agency: What’s the Difference?

Payroll 52

Payroll 52

TTEC

OCTOBER 26, 2023

Mobile menu section: Mobile menu links: Menu title: Análise de dados Menu link: /pt/data-analytics Menu title: Geração de receita Menu link: /pt/revenue-generation Menu title: Operações de Contact Center Menu link: /pt/contact-center-operations Menu title: Fale conosco Menu link: /pt/contact-us Menu title: Carreiras Menu link: /careers Menu section title:

Analytics 52

Analytics 52

UnaTerra

OCTOBER 26, 2023

In July 2023, the Ukrainian government passed new legislation shifting the dates of several public holidays. The new arrangements are: Christmas Day will be on December 25th only. January 7th will be a regular working day. The Day of Ukrainian Statehood is moved from July 28th to July 15th. The Day of the Defenders of […] The post Ukraine: Public Holiday Changes appeared first on Cintra Global.

Government 52

Government 52

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Simplr

OCTOBER 26, 2023

Guest Authored by Nicole Dunn, VP of Partner Success Bold statement alert: In the very near future, the best customer service organizations will take an “every interaction is a sales opportunity” mentality. I understand that this idea departs from how most CS organizations operate today. Many service and support leaders may object to the notion that customer service interactions should involve sales motions.

Sales 52

Sales Customer Service Automation Service 52

Microsourcing

OCTOBER 26, 2023

Few industries have a passion for numbers quite like healthcare. While various sectors generate, store and analyze data, hospitals and health services have taken this to the next level in their bid to improve the services they provide. Much of this phenomenon has been inspired by the sheer mass of numbers that the healthcare industry has at its fingertips.

Healthcare 52

Healthcare Outsourcing Research Service 52

Perficient Digital Transformation

OCTOBER 26, 2023

Perficient is always looking for new ways to improve our efficiency and effectiveness. One way we are doing this is by using artificial intelligence (Generative AI) to help us find the most suitable resources to be assigned to any project in need. AI can be used in different ways for our company to find resources. Now, we are developing a tool that can help us with the following tasks: Searching for and identifying potential resources using NLP (Natural Language Processing) that works by brea

Data Entry 52

Data Entry Engineering Reduced Costs Automation 52

Magellan Solutions

OCTOBER 26, 2023

There are over a hundred thousand business process outsourcing companies operating worldwide, and among the critical decisions you’ll face is selecting the ideal partner to meet your business’s unique demands. How can you narrow down the searches? Remember, there’s around 10-15% annual growth of BPO companies worldwide , which intensifies the competition for delivering top-notch service quality.

Call Center 52

Call Center Outsourcing BPO Healthcare 52

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Resource Optimizing

Perficient Digital Transformation

OCTOBER 26, 2023

Why is this state management solution named Zustand? “Zustand” is a German word that translates to “state” in English. In the context of programming and software development, “Zustand” is often used in conjunction with “Zustands management,” which translates to “state management.” It refers to the management of the state of an application, typically to keep track of data and user interactions in a web or mobile application.

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Software Design Flexibility Management 52

Magellan Solutions

OCTOBER 26, 2023

Picture this: You have a successful business with a growing customer base who patronize your products and services. But there’s one problem: You receive hundreds of calls, emails, chats, and messages from your customers every day. As much as you want to accommodate them all, you’re overwhelmed and don’t have the time, resources, or expertise to deliver excellent customer service.

Call Center 52

Call Center Outsourcing BPO Out-Tasking 52

Planergy Software

OCTOBER 26, 2023

What's Planergy? Modern Spend Management and Accounts Payable software. Helping organizations spend smarter and more efficiently by automating purchasing and invoice processing. Learn more We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy.

Inventory Management 52

Inventory Management Sales Manufacturing Finance 52

Magellan Solutions

OCTOBER 26, 2023

Have you heard? 80% of customers believe a company’s experience is as crucial as its goods and services. Nowadays, the connection between companies and their customers is often through a phone call. The call center serves as the guardian of this vital connection. Imagine an outstanding inbound call center that offers unmatched customer service.

Call Center 52

Call Center Customer Support Sales Customer Service 52

Advertiser: Paycor

A process checklist is a valuable tool for any HR professional to help ensure that all tasks are completed on time and accurately and improve communication and collaboration among team members.

Payroll

Perficient Digital Transformation

OCTOBER 26, 2023

Here’s a blog post explaining the SQL Server to Snowflake Migration Conversions Illustrated with Examples: Title: SQL Server to Snowflake migration – Conversions with Examples Readers’ Digest : During one of my project experience, I have had an opportunity to work in MS SQL where I gained valuable knowledge working with the stored procedures.

Sourcing 52

Sourcing Analytics Flexibility Management 52

Everest Group

OCTOBER 26, 2023

Learn how the capabilities of VMS functionalities (Vendor Management System) align with the needs and expectations of stakeholders in our upcoming report.

Marketing 52

Marketing Management Service 52

Microsourcing

OCTOBER 26, 2023

MicroSourcing CEO Haidee Enriquez was deeply honored when recently named one of Asia CEO’s 15 Woman Leader of the Year Circle of Excellence awardees.

MicroSourcing 52

MicroSourcing 52

Everest Group

OCTOBER 26, 2023

What are the critical dimensions in total talent dimensions, and how is it beneficial for contingent workforce strategies?

Marketing 59

Marketing Service 59

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead