Provana

AUGUST 30, 2022

With call recording and call center monitoring in place, you can identify areas where your teams are doing well and where you need improvement

Call Center 166

Call Center 166

Forrester Digital Transformation

AUGUST 25, 2022

In 2020, Forrester’s Now Tech: Value Stream Management Tools, Q2 2020, report featured 12 vendors with a stand-alone or integrated VSM solution. Two years later, this market has nearly doubled: The Value Stream Management Landscape, Q3 2022, covers 22 fully featured VSM vendors. More vendors means more competition and more innovation, which is good for […].

Management 246

Management Marketing 246

The Global Small Business Blog

AUGUST 9, 2022

©iStock/JaySi One of the best kept secrets in Chicago is the long-standing nonprofit International Trade Association of Greater Chicago (ITA/GC) , which provides a forum for the exchange of up-to-date and practical information on the trends and tools of the ever-changing global marketplace. Established in 1977 (name changed to ITA/GC in 1985) by Richard Paullin who is considered the Mayor of global trade in Chicago.

Banking 234

Banking 234

Hyland

AUGUST 5, 2022

In this piece: 5 steps: How to set employee expectations for remote work. What can you do to support your remote employees? If you’re a manager, a team lead or in HR generally — chances are your employees have requested to work remotely. By 2028, projections by Upwork show that 73% of all departments are expected to include remote workers. With remote work becoming increasingly normalized, fulfilling these requests is no longer as simple as saying “yes.

Out-Tasking 145

Out-Tasking Collaborations Human Resources Flexibility 145

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Automation Anywhere

AUGUST 24, 2022

Regardless of the industry, company size, or geography, every organization’s finance processes have a lot in common. Every company is responsible for ensuring the integrity of the financial reports, managing cash flow, and performing other basic finance functions to remain in business. The primary objectives underlying all finance processes are efficiency, accuracy, timeliness, and regulatory compliance.

Finance 145

Finance Automation Robotics Process Automation Accounting 145

Intelligent Management Inc.

AUGUST 21, 2022

Every solution is a change. If entrepreneurs and leaders want new solutions to be implemented successfully, then all those involved have to be able to adapt their way of behaving to the requirements of that solution. This means we have to develop and communicate this solution in a way that everyone is involved in its construction. They need to be part of building the change and in that way they can own it.

Management 144

Management Out-Tasking Reduced Costs Research 144

Forrester Digital Transformation

AUGUST 29, 2022

Data-driven, actionable insights will be critical for weathering economic turbulence. Providing these insights ranks high among marketing operations teams’ priorities in the year ahead.

Marketing 246

Marketing Research 246

The Global Small Business Blog

AUGUST 19, 2022

©iStock/nidwiw To prep for their high-pressure days, many entrepreneurs map out morning routines that keep them alert, focused, and rejuvenated throughout the day. Here are four morning habits of entrepreneurs who’ve raised millions for their companies. I [Laurel Delaney here], I don't feel so bad. One entrepreneur said: "I check [email] immediately.

Marketing 227

Marketing 227

Zinnov

AUGUST 24, 2022

By Sean Bouani, Partner, Zinnov; Peter Kirkwood, Principal, Zinnov; Shreyashee Dutt, Zinnov. For SMBs, Cybersecurity hasn’t been a priority, as they focused on generating and growing revenues. But today, it is emerging as a top priority as evident from Zinnov’s recent survey of 600 SMBs (Small Medium Businesses) in the US, which shows that 45% of SMB owners consider Cybersecurity as one of their top 3 priorities, with 18% mentioning it as their #1 priority.

Cybersecurity 144

Cybersecurity Insurance E-Commerce Banking 144

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. For example, in an investment bank , the front-office departments consist of sales, investment banking, private equity, equity research trading, and wealth management.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

McKinsey and Company

AUGUST 28, 2022

Africa’s fintech industry is coming of age. In the face of political and economic challenges and a global pandemic, fintech on the continent is booming. Here’s what comes next.

Service 142

Service 142

Globalization Partners

AUGUST 9, 2022

All savvy business owners know it: To run a successful company, you need to employ the right people. It’s not enough to sell great products, offer quality services, or use the latest and most sophisticated technology — people are the real beating heart of a solid company. This means recruiting the best people for the job is paramount to success. And, if you want to find and secure the best talent, a collaborative hiring strategy is essential.

Collaborations 133

Collaborations Out-Tasking Global Recruiting Jobbing 133

Forrester Digital Transformation

AUGUST 25, 2022

In times defined by extraordinary political and social instability, customers, employees, and partners increasingly turn to businesses they can believe in, and that give them confidence in their future actions based on a clear set of values.

Research 246

Research Marketing 246

The Global Small Business Blog

AUGUST 4, 2022

©iStock/RomanBabakin In the case of New Jersey, USA, the New Jersey Business Action Center (NJBAC) is offering export assistance to small and mid-sized businesses in New Jersey through its NJ STEP program. Through the New Jersey State Trade Expansion Program (NJ STEP), which is funded in part through a grant from the U.S. Small Business Administration (SBA), the NJBAC offers an opportunity to help Small Business Enterprises (SBEs) receive financial awards to offset export promotion costs partial

Administrative 226

Administrative 226

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Resource Optimizing

Perficient Digital Transformation

AUGUST 22, 2022

How to Setup an Effective LinkedIn Profile. I will cover all sections to make a strong & complete LinkedIn profile in points. 1. Background picture / Cover Photo. I usually keep background photos of the current tool I am working on or the company I work for. Either work!! 2. Display Picture. Keep basic image with minimal edit and nice plain background at back.

Analytics 116

Analytics Jobbing Design Marketing 116

Automation Anywhere

AUGUST 3, 2022

Pick up an advanced camera, and you’ll probably be given a choice of operation. You can put the camera on automatic, and it will do all the work to set up the exposure. Or you can decide to select some of the settings yourself, for example, the shutter speed, and let the camera do the rest for a semiautomatic experience. Or you can switch to manual mode and do everything yourself.

Robotics Process Automation 116

Robotics Process Automation Out-Tasking Automation Administrative 116

McKinsey and Company

AUGUST 10, 2022

While ESG is likely to evolve both in substance and name in the coming years, its underlying impulse is here to say. Here’s how companies can take a more systematic and rewarding approach to ESG.

134

134

Globalization Partners

AUGUST 5, 2022

Like most areas of business, global human resources (HR) teams face common risks that they must learn to navigate at each stage of the employee lifecycle – from recruitment to offboarding. We’ll start by setting out what we mean by risk management before collating a list of seven best practices. What is risk management? In order to create a positive environment where people can work safely and productively together, an organization needs to prioritize risk management.

Risk Management 117

Risk Management Risk Management Management Human Resources 117

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Forrester Digital Transformation

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog. Read the full data overview report to learn more about the other capabilities that it covers.

Software 246

Software Robotics Process Automation Information Technology Design 246

The Global Small Business Blog

AUGUST 2, 2022

©2022 Women Entrepreneurs Grow Global®. All rights reserved. Join host Women Entrepreneurs Grow Global® for its next wegginar®, Wednesday, August 3, 2022 at 11AM CT featuring Jessica Wargo (Plante Moran), Beth Babich (Plante Moran) and Elisabeth Weissenreider-Bennis (The Weiss-Aug Group) when they talk about, "Crucial Connections: Combating Global Expansion Challenges.

Banking 226

Banking Design 226

Perficient Digital Transformation

AUGUST 10, 2022

In 1987, Mary Lippitt released a change management model that beautifully illustrated five key areas for organizational change. In 2000, Tommy Knoster extended Lippitt’s concept and included a sixth area of importance: consensus. It is now referred to as the Lippitt-Knoster Model for Managing Complex Change. I use this model as part of my introduction to new team members.

Out-Tasking 116

Out-Tasking Management Accounting 116

Simplr

AUGUST 1, 2022

Looking to take your chatbot to the next level? Or perhaps looking for data to support the debut of a bot on your website? We’ve got you covered with the latest chatbot statistics for 2022. Chatbots are here to stay. Thanks to the rise of the NOW Customer-what we call today’s customer who expects instant, around-the-clock responses and solutions-chatbots are the technology of choice for brands that want to ensure exceptional customer experiences.

Sourcing 105

Sourcing Sales Customer Service Retail 105

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

McKinsey and Company

AUGUST 23, 2022

Independent work is booming, the American Opportunity Survey shows. For these workers and society, the upsides and drawbacks are all part of the gig.

144

144

Globalization Partners

AUGUST 3, 2022

International relocation is a great way to get your foot in the global market door. By sending employees abroad, you’ll be able to begin expanding your company without needing to fully commit to a branch office or subsidiary. Plus, employees nowadays embrace global mobility. Even with Covid-19, employees are more willing to relocate than ever before.

Human Resources 111

Human Resources Insurance Payroll Accounting 111

Forrester Digital Transformation

AUGUST 30, 2022

Tech Execs: It Is Time To Take The Lead, Break Boundaries & Build The Future In today’s turbulent social and economic times, more is expected of business executives than ever before. But according to our research, most organizations have yet to unlock the full potential of technology. In fact, only 20% of organizations are currently […].

Research 246

Research 246

The Global Small Business Blog

AUGUST 17, 2022

©iStock/Fighter_Francevna GrowthSpace – which leverages algorithms to match individual employees and groups of employees with experts for development sprints – was founded in 2018 by Dan Terner, Izhak Kedar and Omer Glass. The company today announced that it raised $25 million in Series B financing led by Zeev Ventures, with participation from M12 (Microsoft’s venture fund) and Vertex Ventures, bringing GrowthSpace’s total raised to $44 million.

Finance 205

Finance 205

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Perficient Digital Transformation

AUGUST 8, 2022

The alarms sounds. It’s 5:00 am. The house is quiet. It’s here, my most productive and focused time of day. The smell of fresh brewed coffee fills the air as the sun begins to peek over the trees outside my office window. The stillness allowing for the clearest focus and strategic thinking to set up for a productive workday. I know I have just the right amount of time and mind space before the day fully engages: inboxes fill, teams begin to meet and customer meetings ensue.

Jobbing 116

Jobbing Flexibility Accounting Information Technology 116

Simplr

AUGUST 31, 2022

Everything you wanted to know but were afraid to ask about how to end a call center contract, BPO SLAs, breach of contract, termination and more. The contact center has become a vital organ for many organizations. Having control over customer experience means that what happens there impacts everything—Net Promoter Scores / reviews, sales, revenues, even the very ability of the company to compete!

Call Center 98

Call Center BPO Offshoring Outsourcing 98

McKinsey and Company

AUGUST 25, 2022

Here’s how to build a comprehensive, measurable, and objective end-to-end risk appetite framework as a foundation for managing technology risk and cyber risk.

Management 135

Management Risk Management Risk Management Cybersecurity 135

Globalization Partners

AUGUST 1, 2022

In our increasingly connected world, companies need to be globally savvy to thrive. International growth is possible — and profitable — for both large and small companies, but some shy away from the prospect. Having an international growth plan can benefit your company in many ways, from opening new revenue pathways to boosting your global reputation.

Human Resources 111

Human Resources Payroll Insurance Right-Sizing 111

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